Experience

Crystal Solutions Ltd

• India
• Staffing and Recruiting
• 100 - 200 Employee

• Support Executive

  • Feb 2010 - Present

  Administration and Installation of Corporate & Standalone Antivirus (MacAfee EPO 4.0 & 4.5 Symantec Endpoint Protection 11, SOPHOS 9.5, Kaspersky, TrendMicro with client installation) as well as upgrading the products versions. Installation, Configuration and Creation of Virtualization Environment with the software application i.e. VMware vSphere Hypervisor (ESXi), VMware vCenter etc.  Installation and Configuration of Mail Server (Mdaemon and GroupWise 7.0) as well as Strong Supporting Mailing system for Microsoft Outlook & Outlook Express (POP3 & IMAP) and also Configuring of GroupWise (Online & Remote) in client system’s. Installation and Configuration of Backup Servers (Backup Exec Symantec i.e. VERITAS 2010 and NTBACKUP i.e. Windows Backup) and client agents for Weekly Full Backup and Daily Incremental Backup. Management of backup system infrastructure, improving backup performance, and developing new enhancements deployment and support of Symantec Backup Exec 2010 technologies Network monitoring, interacting with Clients for the Network issue & Desktop related problems. Configurations of Corporate & Standalone Antivirus’s Policy settings, Firewall settings, Live update settings as well as client updating, Application and Device Blocking settings etc. Installing and Troubleshooting Supporting Mailing System, Network monitoring, interacting with Clients for the Network issue, Desktop’s & Laptop’s related problems. Managing of Switches (D-link), Wireless Access Points & Wireless Routers (Netgear & Linksys) and Configuration in laptop of Wireless connection. Backup and Restoration from Symantec Ghost v8.0 software of Server, Desktops, Laptops hard drive. Making IT Policies and processes for Hardware and Software, Centralized Inventory Management and Control, Movement of Assets, Central Backup Policy for Data Upload from all branch offices, Maintaining IT documents like software licenses and Inventory, Security Password etc Show less



Lexicon Computers Pvt Ltd.

• Desktop Engineer

  • Jun 2006 - Jun 2008

   Working as a Desktop Engineer, the setup consists of Windows 2003 with Active Directory’s Service (User creation, Deletion, Access rights assignment), Mail Server (Mdaemon v9.6.3) & Data server.  Handling of Desktops (40) & Laptops (6) consisting of Windows XP and also Configuring of Email Clients such as MS outlook 2003 & 2007.  Installing and Troubleshooting Supporting Mailing clients for Microsoft Outlook 2003 & 2007, Network monitoring, interacting with Clients for the Network issue & Desktop related problems.  Handling of Wireless Access Point & Netgear Prosafe Firewall From IInd to Vth floor and Firewalls (Netgear Prosafe Firewall) in IInd and Vth floor.  Handling of Remote Desktop Connection through Logmein, VNC, and RDP etc. from Mumbai to Vapi (Factory).  Handling and Installing MAC software (Photoshop, Corel Draw, Open Office, Safari) and Configuration of Network LAN in the entire environment. Show less