Josh Greenwell
Jr. Devops Engineer at Jane.com- Claim this Profile
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English -
Topline Score
Bio
Credentials
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HDI Support Center Analyst
HDI
Experience
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Jane.com
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United States
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Retail
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100 - 200 Employee
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Jr. Devops Engineer
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Jun 2022 - Present
• Build and maintain Kubernetes infrastructure: • Utilizing yaml files, HELM charts, and Terraform. • Design, monitor, and respond to alerts within Datadog. • Maintain and deploy AWS infrastructure: • EC2, Route53, S3, IAM Security and Policies, CloudFormation • Create and update CI/CD pipelines within Jenkins and TeamCity. • Build and maintain multi-environment application stacks for engineers. • Update and maintain Docker hosts and refresh pipelines. • Maintain PCI-compliant and up-to-date environments using powershell and bash scripting. Show less
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Best Buy Health
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United States
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Hospitals and Health Care
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400 - 500 Employee
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Manager, Engineering
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Nov 2019 - Jun 2022
• Manage an amazing team of IT professionals in the support of incident resolution across five distinct locations in California, Nevada, Michigan, and Texas. • Monitor ticket trends to provide data analysis on all incoming tickets to proactively resolve future incidents. • Create logging via NexThink console to monitor hardware and application errors prior the end-user reporting them. • Established a standard procedure in control of operational deployments to the end user in coordination with engineers and deployment teams. • Led Desktop team in massive emergency transition from in-office to telecommuting; 90% of workforce is now capable of working from home. • Manage inventory control and all purchase orders within Infrastructure team. Show less
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GreatCall
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United States
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Medical Equipment Manufacturing
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200 - 300 Employee
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Desktop Support Supervisor
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Nov 2015 - Nov 2019
• Create and maintain all security groups and folders utilizing Active Directory across the domain according to requests submitted from customers. • Create and maintain the corporate images using Windows Deployment Services along with the Microsoft Deployment Toolkit for both Windows 7 and Windows 10 in multiple configurations based on departmental requirements.• Create and maintain Powershell scripts to manipulate Active Directory. Creating automation scripts for team to manage contract employees and update accounts.• Implemented workflows for each subset of IT to have a working organizational structure for SLA compliance within JIRA ticketing system.• Perform audits on the ticketing system to ensure tickets are resolved per the SLA.• Create, review, and update departmental procedures as required.• Work with external vendors for hardware and software procurement and maintain hardware inventories for auditing and tracking purposes.• Engage in meetings and interactions with other IT staff to prepare for installation and servicing of new products and services.• Provide onsite and remote support of users. Show less
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Desktop Support Technician
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Nov 2013 - Nov 2015
• Provided support to the Reno call center as well as remote assistance to the Corporate and sister center in southern California. • Support requests such as password resets, hardware and software troubleshooting, and break/fix issues would need to be resolved in a timely manner to meet SLA standards. • Responsible for the Windows account and Mailbox creation through Active Directory and Exchange Management Console. • Administration of our badge security software, Lenel OnGuard, for all new employees to ensure the safety and security of the building and its assets. Show less
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Sierra Nevada Corporation
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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IT Support Administrator I
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Mar 2012 - Nov 2013
• Utilizing a ticket system to support customers across the company for issues from password resets, software installations, break/fixes, and new hardware builds. • Operate out of the support center acting also as phone support for all users. Assist with Asset tracking as well as maintaining IT equipment on hand. • Responsible for IT site management of second office for administrative personnel including HR, Accounting, Risk Management • Utilizing a ticket system to support customers across the company for issues from password resets, software installations, break/fixes, and new hardware builds. • Operate out of the support center acting also as phone support for all users. Assist with Asset tracking as well as maintaining IT equipment on hand. • Responsible for IT site management of second office for administrative personnel including HR, Accounting, Risk Management
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DNS Support Admin
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Oct 2009 - Nov 2011
• Assisted customers via phones and support tickets providing answers to all product related questions as well as the configuration of their third-party software if possible. • Assisted with basic DNS support questions, escalating if needed to upper level support. Maintained support guides and FAQs for self-help troubleshooting on the customer facing website. • Assisted customers via phones and support tickets providing answers to all product related questions as well as the configuration of their third-party software if possible. • Assisted with basic DNS support questions, escalating if needed to upper level support. Maintained support guides and FAQs for self-help troubleshooting on the customer facing website.
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Education
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2012 -
Truckee Meadows Community College
Associate of Arts and Sciences - AAS, Computer Programming -
2000 - 2004
North Valleys High School
High School Diploma, Biology, General
Community
