Experience

Geneva Healthcare

• New Zealand
• Hospitals and Health Care
• 200 - 300 Employee

• Recruitment Consultant

  • Jun 2021 - Present

  As part of this growing Support Worker Operations team I am responsible for recruitment, guaranteed hours management, and operations support of support workers for the Home and Community Support Services within Geneva Health. My responsibilities include: Sourcing candidates for open vacancies, via both traditional advertising and pro-active search methods, screen, vet and appoint new Support Workers, ensuring their onboarding and induction process is timely and enjoyable, Managing Support Worker Guaranteed Hours including updating agreements, consultation and negotiation and lastly managing support worker leave and other HR processes. Show less



Fullers360

• New Zealand
• Maritime
• 100 - 200 Employee

• Retail Sales Representative 2IC

  • Aug 2020 - Jun 2021

  My role at Fullers consist of providing outstanding service to customers, and assisting team leaders in the smooth running of the ticket offices, and be the go to person when team leaders are unavailable. I have covered as a Team Leader numerous times where my duties were to coach my team members by motivating and encouraging employees, assigning tasks, solving customer complaints, and monitoring personnel performances. On a daily basis I’m also the first point of contact for many of our customers, where I was to ensure our customers have a fantastic experience before even stepping on board. Show less



Fisher and Paykel

• United Kingdom
• 1 - 100 Employee

• Customer Care Consultant

  • Mar 2020 - Aug 2020

  As a Customer Care Consultant I answer approximately 50 to 80 incoming calls in a day from worldwide international markets such as USA, UK, Canada, Australia and NZ. My responsibilities are to resolve customer enquires, keep records of all conversations in the call center database, provide solutions and/or alternatives. Also guide them through troubleshoot, booking services, pre-order parts and forward enquiries to relevant departments. As a Customer Care Consultant I answer approximately 50 to 80 incoming calls in a day from worldwide international markets such as USA, UK, Canada, Australia and NZ. My responsibilities are to resolve customer enquires, keep records of all conversations in the call center database, provide solutions and/or alternatives. Also guide them through troubleshoot, booking services, pre-order parts and forward enquiries to relevant departments.



Jetstar Airways

• Australia
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Representative

  • Oct 2017 - Mar 2020

  My role is to process travel documents, assign boarding passes and perform many of the behind the scenes processes that are required for airline operations. My daily duties include completing customer check-in and as a gate agent I am responsible that all the flights that are allocated to me go out on time. Also I am required to deal with passenger’s general enquiries, booking new tickets, moving passengers onto an earlier flight and banking after my service desk shift. My role is to process travel documents, assign boarding passes and perform many of the behind the scenes processes that are required for airline operations. My daily duties include completing customer check-in and as a gate agent I am responsible that all the flights that are allocated to me go out on time. Also I am required to deal with passenger’s general enquiries, booking new tickets, moving passengers onto an earlier flight and banking after my service desk shift.



Pascoes LTD

• United Kingdom
• 1 - 100 Employee

• Retail Sales Assistant

  • Dec 2016 - Jan 2017

  As a Christmas casual, I was to make sure that the customers shopping experience is enjoyable and most importantly meeting customer expectations. My daily duties included ensuring proper organization, storing and replacement of stock, giving customers outstanding support by understanding their needs and recommending the right products. As a Christmas casual, I was to make sure that the customers shopping experience is enjoyable and most importantly meeting customer expectations. My daily duties included ensuring proper organization, storing and replacement of stock, giving customers outstanding support by understanding their needs and recommending the right products.