EMEA People User Support Supervisor

• Apr 2016 - Present

- Leading and developing Talent & Admin team who provides a professional and efficient HR service (1st level support for new Talent Acquisition & Talent Management platforms) to the business, its managers, and employees- Identifying opportunities to improve customer service- Developing relationships between business and supporting units, to ensure service levels are effectively managed and promoting synergy between all HR functional areas- Assessing the impact of all HR business processes on the effective management of human resources data on a continual basis; identifying opportunities for process improvement- Conducting trend analysis re the types of requests and issues coming into the PSC for investigating, communicating and resolving them- Making decisions with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting project, department deadlines- Providing formal supervision to individual employees within single functional or operational area- Approving subordinates' recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. - Planning and monitoring appropriate staffing levels and utilization of labor, including overtime- Preparing and delivering performance appraisal for staff- Mentoring and coaching team members to further develop competencies- Leading by example and models behaviors that are consistent with the company's values- Embedding a culture of excellence and high quality- Developing and maintaining quality assurance systems and key performance indicators to ensure the quality, credibility and legal compliance of services provided- Supporting other people activities and projects such as global system improvements and etc.- Seeking for feedback from partners on the performance of the service to ensure that standards are being met, issues are being dealt with and to inform service improvements

Peoplesoft myHR Specialist

• Feb 2014 - Mar 2016

Headhunter

• 2007 - 2014