Experience

Enercare Inc.

• Canada
• Consumer Services
• 400 - 500 Employee

• • Feb 2023 - Present

  Sales Operations - Builder Division

• • Jun 2021 - Feb 2023

  • Created commercial customer accounts and opportunities for sales leads in Salesforce• Finalized new commercial sales and rental HVAC and water heater contracts in the system through GERS• Scheduled annual maintenance on Commercial Preventive Maintenance & Protection Plan as well as company-owned commercial rental HVAC and water heater equipment in Clarify CRM• Dispatched technicians for commercial service calls in the field using ClickSchedule• Reconciled service calls, invoiced business clients for completed work, and cleared error reports• Dealt with commercial customer escalations to provide customer satisfaction• Coordinated with the billing department to resolve billing issues• Worked with management team on technician scheduling, vacation tracking, part orders, and on-call shift arrangements Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • May 2021 - Jun 2021

  • Trained for the Scotiabank campaign • Learned how to engage in outbound sales with existing and past customers through the promotion of pre-approved credit cards and other products • Trained for the Scotiabank campaign • Learned how to engage in outbound sales with existing and past customers through the promotion of pre-approved credit cards and other products



Canada Post / Postes Canada

• Canada
• Freight and Package Transportation
• 700 & Above Employee

• Postal Clerk

  • Jul 2017 - Jul 2017

  •Trained for the position within the Shoppers Drug Mart franchise • Operated the cash register and processed financial transactions with customers • Sorted incoming and outgoing mail • Processed packages for pick up by customers • Utilized scanning devices for inventory management •Trained for the position within the Shoppers Drug Mart franchise • Operated the cash register and processed financial transactions with customers • Sorted incoming and outgoing mail • Processed packages for pick up by customers • Utilized scanning devices for inventory management