Julio Arsenio Gonzalez Gonzalez
Technical Support Analyst at UPU Back-Office Operation Centre, UPAEP- Claim this Profile
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Español Native or bilingual proficiency
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Inglés Full professional proficiency
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Francés Elementary proficiency
Topline Score
Bio
Credentials
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GSM BSC6900 / BTS3900 Operation and Configuration Training
HuaweiAug, 2013- Nov, 2024 -
MTCNA Mikrotik Certified Network Associate
MikroTikMar, 2020- Nov, 2024 -
Lifelong Learning
CertiProfAug, 2020- Nov, 2024 -
Scrum Foundation Certificate
CertiProfJun, 2020- Nov, 2024 -
NSE 3 Network Security Associate
FortinetApr, 2020- Nov, 2024 -
IELTS Academic 6.5 [CEFR Level B2]
IELTS OfficialJan, 2019- Nov, 2024
Experience
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UPAEP - Unión Postal de las Américas, España y Portugal
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Uruguay
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Postal Services
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1 - 100 Employee
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Technical Support Analyst
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Nov 2020 - Present
o Provide support through ticketing systems (CRM and ITSM) and remote connections to products developed by the UPU Postal Technology Center: IPS, CDS and IFS. o Server-client applications with databases based on MS SQL Server, Windows Server, VMware, IIS, XML and APIs. o Ensure service level agreements (SLA) by categorizing incidents and service requests according to priority levels. o Reproduction of issues in test environments prior to escalation to higher level support o Provide support through ticketing systems (CRM and ITSM) and remote connections to products developed by the UPU Postal Technology Center: IPS, CDS and IFS. o Server-client applications with databases based on MS SQL Server, Windows Server, VMware, IIS, XML and APIs. o Ensure service level agreements (SLA) by categorizing incidents and service requests according to priority levels. o Reproduction of issues in test environments prior to escalation to higher level support
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Teledata Comunicaciones
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Uruguay
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IT System Data Services
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1 - 100 Employee
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Help Desk Technician
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Feb 2020 - Oct 2020
o Customer’s technical support. o Mikrotik RouterBoard configuration. o Fortinet Firewalls basic configuration. o Basic configuration of VoIP PBX based on Asterisk (IPContact). o WiFi network measurements with Aruba technology, using Ekahau. o Infinet Wireless radio links monitoring. o Customer’s technical support. o Mikrotik RouterBoard configuration. o Fortinet Firewalls basic configuration. o Basic configuration of VoIP PBX based on Asterisk (IPContact). o WiFi network measurements with Aruba technology, using Ekahau. o Infinet Wireless radio links monitoring.
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ETECSA_Cuba
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Cuba
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Telecommunications
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500 - 600 Employee
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Telematics Specialist. RF Planning and Optimization.
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Apr 2009 - Oct 2019
o Operation and Maintenance (O&M) on NMS Huawei U2000 for Radio Access Network (RAN), using Configuration Management Express [CME] and Web LMT for BSC6900 and RNC6910. Management of Core Network CS elements MSoftX3000, UMG8900. Analysis of Key Performance Indicators (KPI) for network optimization. Neighbor cells list management (intra and inter-technology handovers), parameter configuration and application of features (LDR, DRD, CCPIC) for inter carrier load balance and interference cancellation.o Network Planning and Optimization using Atoll RNP, 3GPP Multi-RAT simulations on GSM/WCDMA/HSPA+/LTE networks, such as Coverage by signal level, Coverage by C/I level, Best server, Best cell by pilot quality. Experience on Geographic Information Systems (MapInfo, Google Earth) and GPS (Garmin).o Site installation, commissioning and nodes integration. Connections with fiber optics, power cables and transmission lines. Performing preventative and corrective maintenance.o RF measurements using Anritsu Site Master. Troubleshooting, site audit of software & hardware configuration and azimuth verification of antennas. Configuration of microwave radio links.o Drive Test using TEMS Pocket and G-NetTrack Pro. Acceptance tests and homologation of mobile devices. Show less
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Infrastructure Support Engineer.
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Mar 2005 - Apr 2009
o Operating systems installation (Windows, Linux). Configuration of programmable logic controllers (PLC) for remote management. Installation of access control systems, sensors, alarms and monitoring devices.o IT Networks administration. Configuration (DHCP, VLAN) of wireless and wired network elements. TCP/IP basic troubleshooting. Integrated solutions to services in virtualized environments (VMWare). Attention and communication with the IT client.o Multimedia edition using Adobe Photoshop and Sony Vegas Pro. Show less
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NOC Engineer
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Sep 2000 - Mar 2005
o Network monitoring using tools such as WhatsUp Gold with SNMP. Reports analysis of service affectations, and scaling to the support team through tickets, tracking up to resolution.o Configuration of charging and routing analysis. Configuration of trunks groups and links. Management on Alcatel 1000E10, Ericsson ANS and Alcatel 4300 digital switching systems.
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Technical Trainee
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Sep 1998 - Sep 2000
o Analysis of diagrams and problem solving in telephone switching systems.
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International Airport "Frank País" [HOG]
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Holguin, Cuba
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University Student at practice
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Jan 1997 - Jun 1997
o Study of approach navigation systems, such as ILS, VOR-DME. o Study of approach navigation systems, such as ILS, VOR-DME.
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Education
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2020 - 2022
Technological Institute of Informatics (ITI CEPT UTU)
Technical Degree, Networks and Software -
2007 - 2009
University of Oriente (UO)
Master's Degree, Sistemas de Telecomunicaciones -
1997 - 1998
Alliance Française (AF)
Fundamental Studies, Idioma Francés -
1993 - 1998
University of Oriente (UO)
Engineering, Ingeniería en Telecomunicaciones y Electrónica -
1995 - 1996
Language School "Renato Guitart"
Diploma, English Language
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