Experience

In Time Worldwide Express Ltd.
• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee
• Operations Coordinator

  • Nov 2022 - Present

DB Schenker
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee
• Air Import Operator

  • Nov 2021 - Nov 2022


Avis Budget Group

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Assistant Manager

  • Dec 2018 - Nov 2021

  I handle leisure customers and corporate clients, develop new business, and constantly work to overcome challenges through implementation of new solutions. Orchestrated time-saving process and procedures to optimise efficiency and reduce operational costs. Assist senior management in managing store operations and tracking performance. Checking and completing reports to ensure they are compliant to audit standards, prepare bank and cash reconciliation, identify and contact overdue customers, update fuel recording system and delegate responsibilities to the staff members. I have also managed the rota, approved timesheets in Kronos system and kept track of staff costs and overtime. Skills learned: Customer Relationship Management, Problem Solving, Communication, Process Optimisation, Team Building and Regulatory Compliance . The following are highlights of the value I have brought to AVIS BUDGET Group: Developed a sales culture among staff and managed to increase sales by +243% YTD 2019. Finished in the Company’s Top 10 Local Market Stores of the Year 2019, second year in a row from a total of 67 stores, through implementation of cost reductions measures, impeccable customer service and business development. I supervised two staff members, assessed performance, evaluated training needs and conducted training sessions to improve productivity and efficiency. I conducted performance reviews on a weekly basis to ensure maximum compliance with standards and regulations.



Tesco Mobile

• Telecommunications
• 700 & Above Employee

• General Assistant

  • Mar 2018 - Dec 2018

  Support the Store Manager, link between Store Manager and team. Delivering profitable store performance. Ability to demonstrate sales and lead by example. Delivering individual sales targets and support team in delivery of sales plan and store targets (Gapbuster, RLP, Reviews). Basic plan writing and coaching. Advise customers about our products and services to ensure they leave with the best product suited to their needs. Achievements: Top Customer Service. Exceeding Set Targets. Developing Sales Team.



Tesco

• Jordan
• Business Supplies & Equipment
• 700 & Above Employee

• General Merchandiser

  • Aug 2017 - Mar 2018

  Ensuring adequate amount of products are in place to maximize sales and margin performance. Deciding which products should be stocked. Planning sales and inventory to increase profitability. Adhering to store standards and making sure they’re implemented continuously. Achievements: Trained and Developed Team. Promoted to Tesco Mobile internally. Ensuring adequate amount of products are in place to maximize sales and margin performance. Deciding which products should be stocked. Planning sales and inventory to increase profitability. Adhering to store standards and making sure they’re implemented continuously. Achievements: Trained and Developed Team. Promoted to Tesco Mobile internally.



O2 (Telefónica UK)

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales Manager

  • Feb 2016 - Jul 2017

  -Lead a team of high performing sales people. This includes motivating and inspiring, supporting, advising, influencing, and engaging team members and holding them accountable for actions and achievement of results. -Develop team. This includes assessing capability, coaching, giving feedback, facilitating access to resources and networks, performance review, and establishing development plans. -Deliver results. This includes developing and implementing action plans for delivering results, pipeline management, forecasting, analysing performance statistics. -Understand business strategy and create your teams plan and deliver on it. -Keep up to date with changes in products, services and competitors through self learning and self development. Achievements: Help Store Achieve Target after 6 Months in My First Month as Sales Manager. Best Performing Sales Manager in Area. Continuously Met and Exceeded set targets. Develop Sales Associate to Senior Sales Associate.



Three.

• United States
• Advertising Services
• 1 - 100 Employee

• Assistant Manager

  • Nov 2013 - Aug 2015

  -Supporting the Store Manager -Leading the store in the manager`s absence -Deliver a good store performance -Retail floor management -Be an advocate for the Three brand -Deliver exceptional operational best practice/compliance/standards in-store -Assist the Store Manager in achieving store KPIs whilst focusing on own -Training and coaching the team -Ensure you and your team understand and demonstrate Three`s brand and contribute to our company plan Achievements: Promoted from Sales Associate to Assistant Store Manager in my first year. Top performing ASM in the area. Broke previous record of most sales completed in a year. Continuously met and exceeded target which eventually lead to the store being the top performing store in the company.