Experience

HEALTH FINDER PRO LIMITED

• United Kingdom
• 1 - 100 Employee

• HR and Recruitment Manager

  • Feb 2018 - Present



Stadn Ltd

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Adminiatrative Assistant

  • Feb 2018 - Present

  I was promoted to a Business Support Officer in May 2019

• Business Support Officer /HR

  • Feb 2018 - Jan 2022



Capita Real estate and infrastructure

• United Kingdom
• Civil Engineering
• 400 - 500 Employee

• Business Support Officer

  • 2017 - Jan 2018



BCC Tunstall

• Birmingham, United Kingdom

• Senior Operations Support Administrator

  • May 2012 - Oct 2015

  My responsibilities included , producing weekly and monthly calculations for dashboard and trackers in which were required for reporting purposes and to attend meetings and provide actions from minutes taken . Extensive diary management, recording absences and holiday requests and scheduling meetings and booking rooms and conferences to sending out invites to clients and internal staff . Create and roll-out online training toolkit for the teams and new employees. I was also responsible for reconciliation of reports in preparation for meetings and collating data required for further analysis i.e. call monitoring and customer complaints process, to quality checking colleagues work to ensure it was in line with company guidelines and procedures. Providing training on processes and support to the team by creating step- by- step instructions for task ready for completion. To ensure the office was running operationally, in the absence of the team manager. By delegating tasks to team members and dealing with any issues that may have raised . Upholding exceptionally high standards of customer service and any other ad hoc administration duties.Tracking the progress of cases to ensure key performance indicators and SLA’s were met. Communicating effectively and professionally, with clients, members ,suppliers , vendors , stakeholders and medical consultants. Show less



Atos Healthcare

• Office Administrator

  • 2007 - 2010

  Strong awareness - in data protection was required to deal with confidential and secrecy data. Decision making and using initiative in this role was key to assist with making - medical recommendation based on contracted guidelines. Communicating effectively and professionally , to build strong relationships with applicants, clients and medical consultants , to meet the needs of the business. Liaising with one of our big clients Ofsted on a daily basis with general enquiries , complaints etc to maintain a strong relationship to collaborate effectively to meet the needs of the business and there customers . Covering reception when it was required. Scheduled appointments sending out correspondence letters, making scrutiny decisions based on medical contractual guidelines. Scanning of confidential documents/ Medical reports to other practitioners within the organisation. Tracking the progress of cases to ensure key performances indicator were met within the time frame given. Show less