Experience

Reliance Jio

• India
• Telecommunications
• 700 & Above Employee

• Territory Manager at Bharti Airtel Ltd

  • Dec 2021 - Present

  Key Deliverables • Strengthen the distribution and sales network by increasing the Selling Outlets to the maximum possible extent in the assigned territory. Ensure existing customers are adequately serviced • Understand the market demographics and drive sales strategy according to customer segments Drive the basic distribution parameters such as Channel profitability and Channel satisfaction • Initiate active relationship management programs through continuous and effective engagement with Retailers and Field Sales Executives (FSE) • Fostering good business relationships with residential and Market associations to drive network rollout and increase business • Increasing cross selling of Postpaid and DTH to existing DSL customers • Ensuring network augmentation and expansion by coordinating with Market Planning and Project Team to drive business • Ability to ensure excellence in execution • Ability to collaborate and work with large teams Analyze data a draw insights • Consultation, facilitation and selling skills Enterprising and ability to convince stakeholders Basic computer literacy MS Microsoft Office Show less



Tata Play Fiber

• India
• Technology, Information and Internet
• 300 - 400 Employee

• Assistant Manager

  • Nov 2020 - Dec 2021

  Handling FTTH service operations in Tata sky BB as Area Service Incharge Roles & Responsibility ! I&FR operations - installation SLA FR SLA FONI Reassignment/repeat FR Rate/Tech complaints CSAT Quality parameters - Audit Sales through services Drive operational excellence through right SLA management. Adherence to same day installs & complaint resolution with no miss appointment. Achieve Turnaround time of 2 hours leading to high efficiency - 95% SLA. Managing Installations/ Service request and relocations across Pune Responsible to hire Manpower at Manager and Engineer level were new launch JCs. Managing training for new joined candidate Responsible for managing SLAs & Service KPI. Maintaining the material reconciliation Engineer wise across all JC level in state. Co-ordinating with cross function team Doing Sales through Engineers & associate. Successfully driving productivity of 4 installation and 2 SRs per team every day. Show less



Vedang Cellular Services Pvt. Ltd - A Quess Company

• India
• Telecommunications
• 500 - 600 Employee

• Assistant Project Manager

  • Jun 2020 - Nov 2020

  Roles & Responsibility ! I&FR operations - installation SLA FR SLA FONI Reassignment/repeat FR Rate/Tech complaints CSAT Quality parameters - Audit Sales through services Roles & Responsibility ! I&FR operations - installation SLA FR SLA FONI Reassignment/repeat FR Rate/Tech complaints CSAT Quality parameters - Audit Sales through services



Jio

• India
• Telecommunications
• 700 & Above Employee

• Duputy Manager FTTx Home Care

  • Aug 2018 - Jun 2020

  Managing FTTx Service operations for Pune Area Drive operational excellence through right SLA management. Adherence to same day installs & complaint resolution with no miss appointment. Achieve Turnaround time of 2 hours leading to high efficiency - 95% SLA. Managing Installations/ Service request and relocations across Maharashtra. Responsible to hire Manpower at Manager and Engineer level were new launch JCs. Managing training for new joined candidate Responsible for managing SLAs & Service KPI. Maintaining the material reconciliation Engineer wise across all JC level in state. Co-ordinating with cross function team Doing Sales through Engineers & associate. Successfully driving productivity of 4 installation and 2 SRs per team every day Show less



Reliance Jio

• India
• Telecommunications
• 700 & Above Employee

• MDU & B2B Engineer ROMG

  • Jan 2013 - Aug 2018

  Managing DTH MDU Service operations for Maharashtra and Goa state. Drive operational excellence through right SLA management. Adherence to same day installs & complaint resolution with no miss appointment. Achieve Turnaround time of 2 hours leading to high efficiency - 95% SLA. Managing Site Survey & RFS delivery within the timeline Responsible for the B2B & B2C project service & RFS delivery Managing B2B & B2C accounts Responsible for Timely RFS delivery Maintaining the material reconciliation for the MDU sites and Vendors across all the state. Co-ordinating with cross function team Successfully driving 100% RFS delivery every month Show less



Bharti Airtel

• India
• Telecommunications
• 700 & Above Employee

• Service Engineer

  • Feb 2010 - Dec 2012