Jagadish Kumar Bhagwant

Senior Technical Analyst at Hewlett Packard (India) Private Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Bengaluru, Karnataka, India, IN
Languages
  • English -
  • Kannada -
  • Hindi -

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Credentials

  • Coaching Skills for Leaders and Managers
    LinkedIn
    May, 2023
    - Sep, 2024
  • IT Service Desk: Service Management
    LinkedIn
    Jul, 2022
    - Sep, 2024
  • Project Portfolio Management Foundations
    LinkedIn
    Jun, 2022
    - Sep, 2024
  • Python Quick Start
    LinkedIn Learning ⋅ Course Certificate
    May, 2021
    - Sep, 2024
  • Python Quick Start
    LinkedIn
    May, 2021
    - Sep, 2024
  • Explorer
    HP
    Oct, 2020
    - Sep, 2024
  • Financial Analysis: Introduction to Business Performance Analysis
    LinkedIn
    Aug, 2020
    - Sep, 2024
  • SAP ERP Essential Training
    LinkedIn
    Aug, 2020
    - Sep, 2024
  • Excel 2016
    LinkedIn
    Jun, 2020
    - Sep, 2024
  • Excel 2016 Essential Training
    LinkedIn
    Jun, 2020
    - Sep, 2024
  • SAP Analytics Cloud
    LinkedIn
    May, 2020
    - Sep, 2024
  • SAP ABAP
    -

Experience

  • Hewlett Packard (India) Private Ltd
    • 1 - 100 Employee
    • Senior Technical Analyst
      • Jan 2018 - Present

      Researches, identifies, and recommends software and applications that will improve the stability of systems and networks. Researches, identifies, and recommends new hardware, software, and applications to support future and/or complex management information systems (MIS) needs.  Providing technical assistance to L1 Engineers on Thin Clients, Point of Sale, Workstations & Sprout – DSO Team  Assisting with best-in-class service and resolution to Customers, Supplier and Partner queries on technical issues  Work with L2 and L3 Engineers, support groups to ensure technical solution and customer satisfaction  Conducting refresher trainings for new Hires on latest products and technology  Supporting Business Operations team in various projects / programs across America region teams based in Bangalore Center Show less

  • HP
    • Azerbaijan
    • Online Media
    • L1.5 Service Delivery Coordinator
      • Oct 2014 - Dec 2018

       Providing technical assistance over the call and remote to HP Partners/ Resellers and HP/ Partner CEs to resolve problems with various HP commercial segment Notebook, Desktop, HP Servers, and Thin Clients.  Active experience in network management and to configure switches, Firewalls, filter and DMZs. • Supporting on Installation and troubleshooting of Anti-virus issues. Providing technical assistance on VPN connection issues, User account unlock, and password reset.  Work on Executive and L1 escalations cases by collaborating with Commercial escalation Team. • Closely Work with L2 and L3 engineers on complex issues and repeated calls.  Supporting Business Operations team in various projects / programs across America region teams based in Bangalore Center Show less

  • Hewlett Packard
    • United States
    • Information Technology & Services
    • 300 - 400 Employee
    • Technical Support Consultant
      • Feb 2011 - Aug 2014

       Providing first level of technical Support to HP Customers globally on various HP Commercial and Consumer Product line via email and call.  Best in class service and resolution to Customer queries w.r.t technical issues.  Work with SME and L1.5 engineers, support groups to ensure technical solution and customer satisfaction.  Providing Technical Support team to the Key account and Customer on cases created by HP Support account.  Setup, configuration and troubleshooting of PCs, Basics of Networking and Printers  Case Management and field dispatch. Ensuring end to end ownership of every case/call received Show less

  • Genisys Software
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Team Lead
      • Sep 2009 - Nov 2010

      • Worked as a Subject Matter Expertise for a period of 15 months. • Managing and conducting training sessions on a regular basis for all the technicians. • Training all technicians on the new products and technology. • Conducting refresher training based on quality audit for below par technicians • Maintaining Service level and process reports • Coordinating with Clients on regular basis for process updates • Ensure 99.9% uptime of all business critical systems, servers and applications. • Ensure 100% fail proof backup plans & disaster recovery plans in place and • Ensure quick response and resolution to IT support issues. • Proactively analyze root cause of recurring IT issues and suggest permanent resolution to the issues. • Ensure 99% timeline for store rollouts. Show less

Education

  • EIILM University
    Bachelor's degree, Computer and Information Sciences and Support Services
    2008 - 2011
  • Visvesvaraya Technological University
    Bachelor of Engineering - BE, Information Science
    2003 - 2007
  • Gulbarga University
    PUC, Arts, commerce and science
    2001 - 2003

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