Experience

Matrix College

• 1 - 100 Employee

• Information Technology Support Technician

  • Jan 2021 - Present

  ➢ Provide technical support to students, academic personnel, to ensure proper function of academic classes ➢Diagnose, analyze, and resolve network and server issues ➢Manage performance tuning and maintain up to date operating systems ➢Monitor and secure PCs and servers from data loss and security threats ➢Maintain computer software and hardware licensing, warranty, and vendor service agreements ➢Plan and implement new systems and networks, as required ➢ Provide technical support to students, academic personnel, to ensure proper function of academic classes ➢Diagnose, analyze, and resolve network and server issues ➢Manage performance tuning and maintain up to date operating systems ➢Monitor and secure PCs and servers from data loss and security threats ➢Maintain computer software and hardware licensing, warranty, and vendor service agreements ➢Plan and implement new systems and networks, as required



Paradies Lagardère

• United States
• Retail
• 700 & Above Employee

• Sales Cashier

  • Jul 2015 - Present

  ➢Process all point-of-sale transactions to include sales, returns and discounts ➢Resolve customer complaints, guide them and provide relevant information ➢Prepared merchandise for sales floor by pricing or tagging ➢Process all point-of-sale transactions to include sales, returns and discounts ➢Resolve customer complaints, guide them and provide relevant information ➢Prepared merchandise for sales floor by pricing or tagging



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Agent

  • Jun 2020 - Dec 2020

  ➢Provide first level support for Government of Alberta employees ➢Provide technical support via telephone to solve computer software/application questions and problems including and not limited to MS Windows, Internet browser, MS Office, Outlook, network printers, remote access, VPN and password resets. ➢Diagnose, troubleshoot, and evaluate Level 1 calls appropriately, escalate as necessary. ➢Working with Business Applications (ITSM Ticketing System, Cisco, Amazon Connect, WebEx & SharePoint)



Key West Head Office

• Customer Service

  • Mar 2019 - Mar 2020

  ➢ Customer service experience and excellent communication skills. -Receive telephone calls regarding repairs and requests for information. ➢ Process customer returns for stock, repair or replacement and follow up with inquiries. ➢ To place orders for our stores. ➢ To respond to customers in a professional and positive way, fluently bilingual (English and French). Detail oriented ➢ Distribution and Shipping on Sunglasses, Watches and Jewelry for our stores ➢ Customer service experience and excellent communication skills. -Receive telephone calls regarding repairs and requests for information. ➢ Process customer returns for stock, repair or replacement and follow up with inquiries. ➢ To place orders for our stores. ➢ To respond to customers in a professional and positive way, fluently bilingual (English and French). Detail oriented ➢ Distribution and Shipping on Sunglasses, Watches and Jewelry for our stores

• Information Technology Assistant

  • Dec 2018 - Feb 2019