Experience

TheFork, a Tripadvisor company

• France
• Technology, Information and Internet
• 700 & Above Employee

• Quality, Compliance & Anti-Fraud Specialist - Temporary

  • May 2023 - Present

  Barcelona, Cataluña, España Support in quality, compliance and anti-fraud analysis for European markets.

• Cash Collection Topic Expert

  • Apr 2022 - Present

  Barcelona, Cataluña, España Activities: -Creation of Salesforce dashboards and reports. -Internal process automation -Data Analysis -Documentation of operational processes. -Transversal projects. -Support to global internal stakeholders.



Quant Dynamics Asesor Independiente SAPI de CV

• Mexico
• Financial Services
• 1 - 100 Employee

• FinTech Integration Project

  • Jan 2020 - Jun 2020

  Guadalajara, Jalisco, Mexico Activities: -Organization and control of financial activities -Design of flow charts for financial activity and optimization in company processes -Consultancy in organizational design for the Fintech company as well as techniques to strengthen senior management



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Bilingual Representative for International Premier Customers

  • May 2018 - Jan 2019

  Guadalajara, Jalisco, Mexico Activities: -Financial services sales for Elite customers (Credit cards, personal credits, and insurance) -Advising to Premier customers about Financial services and Account balances -Relationship management -Support to international customers in remote processes ( Wire transfers, FX acquisition, Acces to the personal banking website)



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Collections Analyst

  • Jan 2014 - Feb 2017

  Guadalajara, Jalisco, Mexico Activities: -Debt advising and negotiation with customers -Cash recovery through collection management and negotiation processes -Product placement (Loan restructures and discounts). -Cash recovery for different products (High debts, low debts, and credit cards)