Corporate Strategy Planning Section Head

• Mar 2017 - Present

 Lead requirements analysis, validation and verification, ensuring that requirement statements are complete, consistent, concise,comprehensible, traceable, feasible, unambiguous, and verifiable.  Review and Cascade Corporate Objectives to Department Objectives.  Elicit requirements using interviews, document analysis, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, competitive product analysis, task and workflow analysis, and/or requirements workshops.  Effectively communicate relevant information to company management.  Ability to communicate (verbal and written) with business units that rely on that information to define system requirements or organizational processes.  Assist in identification of key focus areas and objectives for the business  Assist in preparation of annual 5 years business plan for the business by carrying out data analysis.  Analyze performance trends and recommend targets in line with performance objectives and historical performances.  Continuously monitor the KPIs for the Corporate and Divisions to ensure that they are on track and as per plan.  Assist in prepare Annual Report.  Prepare and analyses monthly and Quarterly Business Performance Report.  Generate timely and accurate business/ financial performance reports at pre-determined frequency including monthly business reports and review meetings.  Study the performance and analyze the reasons for under/ over achievement  Closely track and monitor the progress of strategic initiatives and report to the senior team members.  Assist in Liasoning with key stakeholders like AER and BoD on the business performance improvements projects.  Analyze and understand the key findings of the DBF Report and the key focus areas.  Analyze the stackholder surveys findings and assist in identification of projects that support the enhancement of critical area results.  Closely follow up and monitor the company strategies implementation. Show less

Manager Performance and Strategy Implementation - (Secondment)

• Aug 2022 - Jan 2023

Freelance Trainer

• Oct 2019 - Aug 2022

Providing workshops related to business areas for Mazoon Electricity Company's staff Providing workshops related to business areas for Mazoon Electricity Company's staff

Banking Operations Manager

• Aug 2016 - Mar 2017

To conduct branch operation review at the branches ( Cash Account opening, Credit Cards, Finances) Handle Foreign Account Tax Compliance Act (FATCA) operations and reporting’s Handles all Central Bank correspondences for account Blocking, Fund Transfers & Inquiries Scrutiny of documents in respect of Account Openings, Mortgages Finance and Credit Cards. Performing branch operation review using risk based approach Reduce the operational lapses/errors as much as possible at the branch operations by guiding / explaining the correct method and procedures to the branch staff. Report serious issues, if any, observed at the branch immediately to line manager. Share suggestions, recommendations & observations with BM/ABM for improvement in branch operations. Prepare & send a detailed Branch Operations Review Report within agreed time frame, after completion of review, to the line manager. Follow-up with branches for rectifications of all reported Provide training and guidance Identify the common lapse and errors that occurred Submit the training feed back Monitoring of General Ledger Accounts of the Branches Request monthly GL accounts Balance Proofs Review the position of closed accounts with balance of the branch and to ensure rectification. In case there have been system enhancements, changes or introduction of new systems, Banking Operations Manager may coordinate with branches support team to roll out of any system if demanded by the project manager. Banking Operations Manager should report any actions, which they reasonably believe constitute wrong doing or malpractice within the branch or region to Head – Central Operations & Head of Fund Transfer & Payment Operations as soon as they become aware of it. Banking Operations Manager should prepare a detailed report that identifies: Discrepancies. Errors/ lapses Irregularities. Weaknesses or Deviations from internal controls and standards, regulation or policies and procedures. Show less

Business Risk and Control Manager (BRCM)

• Jul 2015 - Aug 2016

BRCM and BCM - Auditing the branches in certain set of controls and risks to report the issues to the Management - Auditing the operations in the branches and related departments - Conduct review overall Retail Banking and Wealth Management (RBWM) branches assigned as per the schedule to ensure the implementation of bank policies and procedures. - Supervising a team to conduct a weekly visits to the branches and submit a weekly report for the common findings - Testing the controls in the ATMs and the CDMs - Managing the BCP for the branches and update the strategy for the branches - Maintain the awareness for the branches in BCP matters. - Provide courses to the staff in the branches and guide the staff - Provide advice and guidance on the maintenance of an effective internal control environment. - Reporting control monitoring and performance data to BRCM management. - Oversight of remediation of issues arising from control monitoring and testing. - Day to day operation of processes and embedded primary controls within processes to perform at the best of abilities, any other tasks or assignment requested by my manager to support overall the business requirements. - Rating the control effectiveness and create new controls to be tested against the policy and the procedures in the bank. Show less

Assistant Manager - Operational Risk

• Jan 2010 - Jul 2015

Ops Risk and BCM - Audit: Review and audit the operations in the branches by using risk based approach. Report the issues and validate all the findings. Follow up with the branches for rectifications. - Awareness: Increasing staff awareness about operational risk through workshops and training provided on various levels - Conducting CRSA: Conducting the risk control self assessment exercise annually - Operations insurance: Monitoring and controlling the bank's insurance process and communicate with the insurance company to claim and supervise other tasks related to insurance in the Head quarter and the branches - Loss data base: Maintain the operational loss database and other operational risks - Business Continuity Plan (BCP) & Disaster Recovery Plan (DRP): BCP and DR initiatives within the Bank (as mentioned in the experience below). Develop the BCM Policy and Procedures for the various functions within the Bank, apart from identifying the coordinators who drive the initiatives within their respective areas, as part of their KRA’s. And online quizzes on the Intranet. Most of these are general BCP/DR awareness but technical DR workshops/ drills are held for the IT teams. - Branch and HO BCP/ DR Drills: Conduct BCP/ DR Drills for the HO on an annual basis. Apart from this each and every region (of Branches) also go through the drill at least once a year. - Updating the Management and the Board: Quarterly updates for the management and yearly updates for the board for the progress and the states of the BCP in the bank - BCP tasks: Development & Deployment, Crisis Management Mock Drills – Table-top Exercises for the Core Management Team, Incident Reporting & Resolution, BCP Risk Assessment, Business Continuity Management Committee, Vendor Risk Assessment Show less

English Language Teacher

• Sep 2009 - Jan 2010

Teaching English grade 11 & 12 Teaching English grade 11 & 12