Experience

Gong

• United States
• Software Development
• 700 & Above Employee

• Lead Sales Engineer

  • May 2023 - Present

  Gong helps revenue teams to realize their fullest potential by unveiling their customer reality. The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions. With Gong, customers experience improved win rates, increased deal sizes and accelerated employee ramp-times. Gong helps revenue teams to realize their fullest potential by unveiling their customer reality. The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions. With Gong, customers experience improved win rates, increased deal sizes and accelerated employee ramp-times.



Ontic

• United States
• Software Development
• 100 - 200 Employee

• Solutions Consultant

  • Jan 2022 - Jan 2023

  • Represent Ontic as a domain and product expert at client interactions, industry and corporate events, and through community sites and social media • Demonstrate Ontic's platform to audiences ranging from senior Corporate Security and Executive Protection contacts to the end user level • Partner with Sales and Client Success teams to drive ARR with technical messaging and clear value propositions for partner-focused and custom integrations • Work with client-facing teams and join client calls to understand client use cases and integration requirements in order to map requirements and use cases to custom workflows and integrations to solve client needs • Support sales and client success productivity and deal flow by providing coaching and enablement to sales partners in order to enhance their product knowledge, technical acumen, and technical sales skills • Onboard and provide ongoing integration support to clients who have integrated external systems with their Ontic platform • Work with a variety of internal teams to stay up to date on security technologies Show less



Everbridge

• United States
• Software Development
• 700 & Above Employee

• Enterprise Sales Engineer

  • Apr 2015 - Jan 2022

  Partner with the Sales Team to support pre and post sales activities, as well as conduct user training and implementation assistance when necessary. Present technical solutions to all levels of the business, from the C-suite down to the implementers. • Working directly with Strategic Account Executives as their primary technical presales contact • Providing assistance and knowledge during the and discovery phase of new sales opportunities • Presenting the Critical Event Management Platform/Vision to technical, business, and Cxx level audiences • Providing tailored solution demonstrations to address client business challenges and show positive business outcomes that can be achieved using Everbridge solutions • Facilitating technical sales workshops and conducting pilots to address defined business challenges • Creating high-level functional specifications detailing client requirements for customizations and integrations to third party systems to be used by Everbridge Professional Services team • Demonstrating Everbridge REST API and answering detailed technical questions about product capability and delivery infrastructure • Positioning Everbridge Professional Services for quality delivery of proposed solutions • Providing training and producing support material for the sales team • Responding to functional and technical elements of RFIs/RFPs/Security Questionnaires • Presenting during company events, at industry trade shows, and on customer webinars • Participate in delivery of Professional Services for a targeted number of billable days per quarter as defined in the yearly compensation plan Show less



Everbridge

• United States
• Software Development
• 700 & Above Employee

• Senior Implementation Specialist

  • Jan 2008 - Apr 2013

  • Establish subject matter expertise on the application and best practices within verticals including, healthcare, financial services, higher education, state & local government utilizing GIS functionality, and federal government. • Provide professional implementation and support services to clients resulting in smooth, well coordinated implementations which meet targeted live dates after completing handoff from Sales • Review client needs and provide thought leadership and best practices to create ideal implementation strategy • Create timelines and processes for implementation of new clients or new services to existing clients • Attend Product Management Business Requirements review meetings, giving insight on usability and enhancements • Develops and approves Implementation material/documentations such as SOW, Requirements, Best Practices • Manages the implementation business analysis for Strategic Growth and Premium Accounts starting from initial proposal and statements of work, through scope, implementation and solution delivery; including delivery timelines • Assist to develop and oversee programs that ensure efficient and effective client implementations and delivery of professional services • Effectively and efficiently train new clients to use the application • Provide support services during the implementation process • Document all client calls, emails and any other communication into the Client Care CRM (Salesforce.com) • Proactively communicate to clients improvements in utilization of products and services • Ensure proper and consistent communication of status to the client • Ensure proper and smooth handoff of client to Account Management and Client Care upon completion of Implementation and attaining Client signoff of implementation completion • Act as the client’s technical advocate within the company and Client Relations escalated issues • Mentor Implementation Specialists in application functionality within vertical specialties Show less



SALTY GRAFIX

• Sylmar, CA

• Owner - Graphic Designer

  • 1997 - Dec 2012

  • Responsible for print and prepress service specifications, approvals and quality control • Monitors and tracks production projects to ensure cost effectiveness and timely completion • Maintains and troubleshoots graphic equipment such as computer, printers and scanners • Maintain accurate files, records and supplies inventory • Responsible of training new employees who join the company • Responsible for the supervision of a staff of five designers • Managed the needs/requirements of revenue accounts • Work with new customers in the development of new accounts • Generated repeat business through successful client follow-ups • Responsible for answering customer queries, problem solving & detailed information on new products • Performed market research surveys on customer needs and requirements Show less



FIRST PREMIER CAPITAL LENDING

• Loan Processor

  • Apr 2004 - Jan 2006

  • Created internal forms/documentation and external promotional/marketing materials • Submitted 40+ loans per month, thirty-five loans funded per month average • Opened Escrow, ordered Title Reports, Payoff Statements, and Estimated HUD from Title Co. • Ordered Appraisals, Pest inspections, verification for mortgage and written documentation • Ordered Wire Transfer instructions and Closing Protection Letter from Title Co. • Daily contact with Agents & Lenders answering all questions related to loans currently in progress Show less