Jafar Stefan Zaidi
Senior Tour Consultant at ATS Pacific Pty. Limited- Claim this Profile
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English Native or bilingual proficiency
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German Native or bilingual proficiency
Topline Score
Bio
LinkedIn User
Dedicated and talented, Jafar has the ability to learn fast and achieve great results. Jafar's attention to detail combined with his logical thinking allows him to provide a high standard customer service. Jafar is friendly, respectful and his diversified experiences give him the flexibility to adapt to any industry very quickly. His organisation skills allow him to multitask efficiently, and his results-driven approach ensures that individual and business goals are achieved. He fully understands our customer-centric culture, and proactively seeks process improvement opportunities to increase customer satisfaction and continuously delivers customer excellence at all levels. A great asset to any company he works for.
Peter Meinertz
Jafar is a customer focused individual, with an ability to learn quickly in a customer service environment. Additionally he proactively seeks to improve existing procedures and processes, and during the time I managed Jafar, he provided several suggestions and feedback aimed at process improvement. Jafar works hard to achieve his and the departments goals, and I am sure he will bring value to any customer service based role in the future.
LinkedIn User
Dedicated and talented, Jafar has the ability to learn fast and achieve great results. Jafar's attention to detail combined with his logical thinking allows him to provide a high standard customer service. Jafar is friendly, respectful and his diversified experiences give him the flexibility to adapt to any industry very quickly. His organisation skills allow him to multitask efficiently, and his results-driven approach ensures that individual and business goals are achieved. He fully understands our customer-centric culture, and proactively seeks process improvement opportunities to increase customer satisfaction and continuously delivers customer excellence at all levels. A great asset to any company he works for.
Peter Meinertz
Jafar is a customer focused individual, with an ability to learn quickly in a customer service environment. Additionally he proactively seeks to improve existing procedures and processes, and during the time I managed Jafar, he provided several suggestions and feedback aimed at process improvement. Jafar works hard to achieve his and the departments goals, and I am sure he will bring value to any customer service based role in the future.
LinkedIn User
Dedicated and talented, Jafar has the ability to learn fast and achieve great results. Jafar's attention to detail combined with his logical thinking allows him to provide a high standard customer service. Jafar is friendly, respectful and his diversified experiences give him the flexibility to adapt to any industry very quickly. His organisation skills allow him to multitask efficiently, and his results-driven approach ensures that individual and business goals are achieved. He fully understands our customer-centric culture, and proactively seeks process improvement opportunities to increase customer satisfaction and continuously delivers customer excellence at all levels. A great asset to any company he works for.
Peter Meinertz
Jafar is a customer focused individual, with an ability to learn quickly in a customer service environment. Additionally he proactively seeks to improve existing procedures and processes, and during the time I managed Jafar, he provided several suggestions and feedback aimed at process improvement. Jafar works hard to achieve his and the departments goals, and I am sure he will bring value to any customer service based role in the future.
LinkedIn User
Dedicated and talented, Jafar has the ability to learn fast and achieve great results. Jafar's attention to detail combined with his logical thinking allows him to provide a high standard customer service. Jafar is friendly, respectful and his diversified experiences give him the flexibility to adapt to any industry very quickly. His organisation skills allow him to multitask efficiently, and his results-driven approach ensures that individual and business goals are achieved. He fully understands our customer-centric culture, and proactively seeks process improvement opportunities to increase customer satisfaction and continuously delivers customer excellence at all levels. A great asset to any company he works for.
Peter Meinertz
Jafar is a customer focused individual, with an ability to learn quickly in a customer service environment. Additionally he proactively seeks to improve existing procedures and processes, and during the time I managed Jafar, he provided several suggestions and feedback aimed at process improvement. Jafar works hard to achieve his and the departments goals, and I am sure he will bring value to any customer service based role in the future.
Credentials
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Diploma in Banking and Finance
IHK Heilbronn - German Chamber of CommerceJul, 2004- Oct, 2024
Experience
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ATS Pacific Pty. Limited
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Australia
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Travel Arrangements
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1 - 100 Employee
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Senior Tour Consultant
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2019 - Present
• Quotation of tailor-made ad-hoc travel packages • Booking and confirmation of Australian travel arrangements for international wholesalers • Invoicing of travel arrangements • Supporting international travellers during their stay in Australia • Researching new Australian product and liaising with existing Australian tourism product suppliers • Quotation of tailor-made ad-hoc travel packages • Booking and confirmation of Australian travel arrangements for international wholesalers • Invoicing of travel arrangements • Supporting international travellers during their stay in Australia • Researching new Australian product and liaising with existing Australian tourism product suppliers
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Senior FIT & IT Coordinator
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2016 - 2019
• Quotation of tailor-made ad-hoc travel packages • Booking and confirmation of Australian travel arrangements for international wholesalers • Preparation of digital travel itineraries • Invoicing of travel arrangements • Supporting international travellers during their stay in Australia • Main point of contact for three key travel accounts • Main point of contact for Fiji based processing team • Researching new Australian product and liaising with existing Australian tourism product suppliers • Providing IT troubleshooting for tour coordinators and liaising with external IT support
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Rational Group
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Gambling Facilities and Casinos
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1 - 100 Employee
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Support Service Account Specialist - English & German
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2015 - 2016
• Providing exceptional customer service to the Rational Group’s clients via email • Translation of technical customer enquiries: German-English and English-German • Manage and troubleshoot customer issues and escalate issues as per Rational Group's procedures and guidelines • Maintaining up-to-date knowledge of Rational Group’s guidelines, policies and procedures • Creating and updating policy and procedure templates • Providing exceptional customer service to the Rational Group’s clients via email • Translation of technical customer enquiries: German-English and English-German • Manage and troubleshoot customer issues and escalate issues as per Rational Group's procedures and guidelines • Maintaining up-to-date knowledge of Rational Group’s guidelines, policies and procedures • Creating and updating policy and procedure templates
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Pacific Destinations
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New Zealand
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Leisure, Travel & Tourism
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1 - 100 Employee
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FIT Consultant
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2015 - 2015
• Booking and confirmation of Australian travel arrangements to international travel wholesalers • Supporting international travellers during their stay in Australia • Preparation of detailed travel documents • Assisting with tariff management & negotiations • Researching new Australian product and liaising with existing Australian tourism product suppliers • Resolution of client complaints • Ongoing training of new employees • Profit maximisation and customer satisfaction
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International Institute of Education
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China
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Education Administration Programs
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1 - 100 Employee
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ESL Teacher
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2013 - 2014
• Evaluating student performance and planning lessons accordingly • Preparing lessons for Chinese students of various levels from beginners to advanced • Providing additional tutoring to students when required • Assisting private school management with administration and coordination of school social events • Evaluating student performance and planning lessons accordingly • Preparing lessons for Chinese students of various levels from beginners to advanced • Providing additional tutoring to students when required • Assisting private school management with administration and coordination of school social events
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Infomedia
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Australia
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Software Development
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200 - 300 Employee
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Customer Service Officer
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2012 - 2013
• Providing technical support and resolving issues with online database applications for subscription-based customers • Translating technical content and marketing material from English to German • Updating CRM data and recording correspondences with customers • Liaising with the development team to simulate and correct software errors experienced by customers • Contacting customers regarding outstanding payments • Providing technical support and resolving issues with online database applications for subscription-based customers • Translating technical content and marketing material from English to German • Updating CRM data and recording correspondences with customers • Liaising with the development team to simulate and correct software errors experienced by customers • Contacting customers regarding outstanding payments
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ITSM
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IT Services and IT Consulting
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100 - 200 Employee
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Customer Service Representative
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2010 - 2012
• Assisting operators with enquiries • Conducting ongoing staff training as directed by the supervisor • Monitoring operator performance and providing feedback when necessary • Assisting the supervisor with resolving technical issues • Motivating coworkers by providing support and constructive performance feedback • Performing ad hoc tasks promptly • Training new staff by implementing the Centre Mentoring Programme • Assisting operators with enquiries • Conducting ongoing staff training as directed by the supervisor • Monitoring operator performance and providing feedback when necessary • Assisting the supervisor with resolving technical issues • Motivating coworkers by providing support and constructive performance feedback • Performing ad hoc tasks promptly • Training new staff by implementing the Centre Mentoring Programme
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Yokohama Tyre Australia
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Wholesale
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1 - 100 Employee
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Accounts Assistant
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2009 - 2010
• Making daily debt collection calls • Performing daily bank reconciliation • Processing accounts payable invoices and preparing pay runs • Updating Excel spreadsheets for revenue reporting purposes • Raising invoices and credit notes on a weekly basis • Processing general journals at financial end of month • Producing monthly client statements • Updating client master files • Filing and general administration • Updating accounts procedural manual • Liaising with suppliers for billing issues • Maintaining accurate filing and an efficient record-keeping system • Ad hoc tasks and projects
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Volksbank Sulmtal eG
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Germany
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Accounting
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Financial Advisor
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2004 - 2008
• Managing customer assets• Assessing customer loan applications• Draughting customer loan agreements and insurance contracts• Organising weekly operations meetings to set sales targets• Supervising and training new and existing staff on business processes• Managing customer payment transactions• Processing escalated customer enquiries and complaints• Investigating issues with customer accounts
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Bank Teller
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2004 - 2004
• Managing and maintaining customer cash flow• Processing general enquiries• Managing customer payment transactions• Initiating life insurance referrals• Adhering to privacy legislation protecting sensitive information associated with customer accounts
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