Experience

UAP Inc.

• 1 - 100 Employee

• Senior Customer Service Specialist

  • Feb 2023 - Present

  - Managing a team of customer service specialists to ensure that they are providing high-quality support to customers- Providing expert-level support to customers who have complex inquiries or issues- Developing and implementing customer service policies and procedures to improve the overall customer experience- Monitoring team performance against established goals and taking corrective action when necessary- Mentoring and coaching other customer service specialists to improve their performance and customer satisfaction- Providing training and development opportunities to team members to improve their skills and knowledge- Analyzing customer data and feedback to identify trends and opportunities for improvement- Managing escalated customer complaints and issues to ensure timely resolution- Coordinating with other departments to ensure that customer issues are resolved quickly and effectively- Developing and maintaining relationships with key customers to ensure their satisfaction and retention- Providing regular reports and updates to senior leadership on customer service metrics and initiatives- Collaborating with other supervisors and managers to share best practices and drive overall company success. Show less

• Customer Service Specialist

  • May 2019 - Feb 2023

  Responsible for providing support and assistance to customers before, during, and after they purchase products or services. Some of the typical duties include:- Answering customer inquiries via phone, email, chat, or in-person- Resolving customer complaints or issues in a timely and professional manner- Providing information about products or services, including pricing, availability, and features- Providing technical support or troubleshooting assistance- Processing orders, tracking shipments- Managing returns or exchanges- Maintaining accurate customer records and databases- Collaborating with other departments, such as sales, marketing, and shipping, to ensure customer satisfaction- Identifying opportunities to improve customer service processes or procedures- Staying up-to-date with industry trends and best practices in customer service.- Ensuring customer satisfaction and retention Excellent communication skills, problem-solving abilities, and attention to detail. Show less



JDM CITY JAPANESE AUTO PARTS, LLC

• Branch Manager

  • Mar 2016 - Apr 2019

  Responsible for managing the day-to-day operations of the branch, including customer service, inventory management, and employee scheduling. Managing a team of employees, setting sales goals, and ensuring that the branch is meeting its financial targets. - Managing the day-to-day operations of the branch, including sales, inventory management, and customer service - Developing and implementing sales and marketing strategies to drive revenue growth - Recruiting, training, and managing staff to ensure high performance and customer satisfaction - Ensuring that inventory levels are adequate to meet customer demand and managing the ordering process - Maintaining accurate records of branch operations, including sales and inventory data - Developing and maintaining relationships with customers, vendors, and shipping companies - Ensuring compliance with company policies and procedures, as well as local, state, and federal regulations - Monitoring branch performance against established goals and taking corrective action when necessary Show less



Eagle Japan Motor

• Canada
• Wholesale Motor Vehicles and Parts

• Warehouse Manager

  • Jul 2011 - Apr 2016

  Responsible for the operations of the warehouse that stores and distributes automotive parts to dealerships, repair shops, and other customers. Managing inventory levels, coordinating the shipment of products, and ensuring that all products are stored and handled safely and efficiently. - Managing the day-to-day operations of the warehouse, including receiving, stocking, and shipping of parts - Ensuring that inventory levels are adequate to meet customer demand and managing the ordering process - Developing and implementing policies and procedures to ensure efficient warehouse operations - Recruiting, training, and managing staff to ensure high performance and productivity - Maintaining accurate records of warehouse operations, including inventory data and shipping and receiving logs - Developing and maintaining relationships with customers, vendors, and shipping companies - Monitoring warehouse performance against established goals and taking corrective action when necessary Show less