Jaellyson Silva

Chief of Marketing and Comunication at TSA Comunica
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Contact Information
us****@****om
(386) 825-5501
Location
Americana, São Paulo, Brazil, BR

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Lucéli Fürst

Incrível profissional que tive o prazer de conhecer e aprender diariamente! Nunca mediu esforços para me ensinar e fazer evoluir, com conhecimentos acima da média foi e é um mentor pra mim!

Fernanda Sardagna

Profissional de alta performance, focado no desenvolvimento do seu time. Gratidão por todos os direcionamentos e ensinamentos, por fazer acreditar no meu potencial novamente. 💚💙

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Credentials

  • Relações Sociais e Comportamento Humano
    UNOPAR - Universidade Norte do Paraná
    May, 2021
    - Oct, 2024
  • Instrutor de treinamento, processos e qualidade
    Consultoria Líder Eficaz
    Nov, 2020
    - Oct, 2024
  • Análise de Investimentos
    UNOPAR - Universidade Norte do Paraná
    Aug, 2020
    - Oct, 2024
  • Coaching e Liderança
    UNOPAR - Universidade Norte do Paraná
    Jan, 2020
    - Oct, 2024
  • Febraban 100/ LGPD
    FEBRABAN
    May, 2019
    - Oct, 2024
  • Gestão da Qualidade e Visão Estratégica
    Sebrae
    Mar, 2015
    - Oct, 2024
  • Gestão de Pessoas e Varejo
    Sebrae
    Oct, 2014
    - Oct, 2024
  • Análise e planejamento financeiro DRE e KPIs estrategicos de mensuração e performance
    Sebrae
    Feb, 2012
    - Oct, 2024

Experience

  • TSA Comunica
    • Brazil
    • Public Relations and Communications Services
    • 1 - 100 Employee
    • Chief of Marketing and Comunication
      • Jan 2023 - Present

      • Realizar o planejamento mensal, semestral e/ou anual de comunicação. • Conceber e implementar campanhas de marketing bem-sucedidas. • Atuar com plataformas para atividades de marketing on-line. • Coordenar projetos com time criativo, estratégico e de redação. • Organizar atividades promocionais para novos produtos/serviços. • Preparar relatórios coletando e analisando dados de desempenho junto ao time de tráfego pago. • Responsável por implementar e gerenciar os projetos em desenvolvimento na empresa. • Conduzir o time comercial na prospecção de novos clientes, desenvolvimento e implementação de projetos. Show less

  • Agibank
    • Banking
    • 700 & Above Employee
    • Regional Sales Coordinator
      • Nov 2021 - Jan 2023

      Responsible for the direct management of 25 branches in the state of SC. Data analysis and performance KPI's of HUBS, supervisors and sales consultants. Mastery of CRM – Sales Force and ERP system used to manage the customer portfolio, knowing all its functions and how to operate it correctly, being a focal point for Regional managers. Responsible for the preparation and presentation of reports to the Regional Manager with their analyses, conclusions and action plan for continuous improvement with implementation of methodologies such as 5W2H; PDCA and Six Sigma. Control over the company's financial flow and cash flow. Measurement of costs and expenses with analysis of the DRE of the 25 HUBs of the Regional with the mission of reducing expenses and optimizing performance without affecting the quality of work. Monitoring of sales supervisors guiding the teams, defining their tasks, advising and developing results performance strategies. Ensure and monitor the credit policies adopted by the company, hunter in the market on customer information and their financial health. Budget monitoring and management and forecast versus actual analysis of each branch. Management and management of the attendance and punctuality of the teams in the 45 HUBs of the state in their respective hours of service to the public, monitoring the performance of the team regarding the accomplishment of goals, be they of sales, visits, submission of proposals or others determined by the National Manager of sales. Set up and participate in all events at fairs and exhibitions with the purpose of taking the brand and business to new audiences and increasing the active portfolio of customers. Be aware of and act in the control of E-NPS and NPS of the Hubs, working with the constant development of agency leaders implementing the 360º performance methodology in order to raise the quality of service and excellence in the customer experience as well as raising the perception of the climate organizational. Show less

    • Quality Analyst and Organizational Human Development
      • Nov 2020 - Nov 2021

      Respond to HR and T&D management; Define the Human Resources Development guidelines together with the top management; Create corporate guidelines for DHO processes and support teams in the implementation of processes in the business areas; Manage the career and succession process with the elaboration of the career path and development programs; Lead the company's Cultural Change Management programs; Define and implement actions to support the positioning of the Employer Branding group in the market; Manage activities related to job description and analysis; Periodically evaluate the system of positions according to the mapping of competencies; Develop and periodically review the performance evaluation application methodology; Define development proposals based on the results of performance evaluations; Coordinate and periodically monitor the application of feedbacks; Evaluate hiring, sector change and dismissal needs with managers; Conduct the organizational climate survey; Develop and Manage Projects related to Organizational Culture and People Development; Define a strategy for the inclusion of minorities, promoting diversity; lead and develop people. Analyze, define and develop Initial Training for new employees from all commercial hierarchies. Perform recycling, presentation of new systems and fieldwork to search for internal improvements. Carry out the hunter in the search for talent, Develop and deliver training and capacity building in the sphere of behavioral and process development for new leaders as well as develop active leadership in the workforce by identifying points for technical, strategic and behavioral improvements. Plan and execute internal development projects allowing the employee a career path to be followed with the objective of internal growth and position leverage. Show less

    • Sales Supervisor
      • May 2019 - Nov 2020

      Responsible for planning, guiding, assisting, motivating and supervising the KPIs, directing the routines always with the aim of exceeding the expected results. Plan and outline the actions to be developed by the team, aiming at motivating the consultants to overcome the proposed results and achieve the goals and indicators; have full knowledge of all products, customer profile, internal procedures, company, credit and operational policies to assist and guide consultants when necessary;Participate in the selection processes of consultants and assistants.Train and qualify consultants, helping to broaden the strategic view of each one.Develop the skills and points of attention identified in each consultant, monitor and provide feedback. Take care of the conservation of the physical space and make the administrative, operational and turnover controls of the agency. Show less

  • Claro Brasil
    • Brazil
    • Telecommunications
    • 700 & Above Employee
    • Executive Business Manager
      • Nov 2016 - Apr 2019

      Manager of 5 franchises of authorized Claro agents. Management of sales teams, technical and operational manager of franchises (agents authorized), monitoring of goals for each branch, performance indicators, turnover, customer prospecting, monitoring of audit and quality processes. Development of store managers, training and capacity building for the sale and approach of customers in order to attract, enchant and retain their loyalty. Prospect new customers and introduce Claro's portfolio in the target audience's companies and retail segments. Show less

  • Clinica Estética Beleza & Cia
    • Marketing and Advertising Manager
      • Nov 2014 - Oct 2016

      Commercial manager, marketing manager at Clínica Estética Beleza & Cia performing the management of the brand and results, monitoring of goals, prospecting for customers and new suppliers to drive the brand, operational management and leader of training and developing team with the objective of leveraging operations and sales. Responsible for taking the brand to exhibition events and portfolio presentation to contracting packages with companies. Commercial manager, marketing manager at Clínica Estética Beleza & Cia performing the management of the brand and results, monitoring of goals, prospecting for customers and new suppliers to drive the brand, operational management and leader of training and developing team with the objective of leveraging operations and sales. Responsible for taking the brand to exhibition events and portfolio presentation to contracting packages with companies.

  • TIM Brasil
    • Brazil
    • Telecommunications
    • 700 & Above Employee
    • Back Office Coordinator
      • Feb 2014 - Oct 2014

      Level 4 BackOffice Coordinator at TIM Celular S/A (coordination ofbackoffice, analysis and measurement of attendance, control of results performancestipulated by ANATEL. Maintenance of the minimum service time ensuring thequality required by the company and stipulated by regulatory bodies. Side dishtime, control of operational areas and management of Backoffice supervisors,quality monitoring, achievement of goals and internal indicators and management ofturnover).

    • Backoffice administrativo Setor contas PJ e PF (Recuperação de crédito, Negociações e Cobrança)
      • Jul 2013 - Jan 2014

      • Auditoria de documentos, confecção e revisão de ofícios e atividades oriundos da ANATEL (agência reguladora). • Realização das cobranças a empresas de carteiras de clientes PJ e PF. Análise de contas a receber dos clientes inadimplentes e ativos.• Elaboração e análise de relatórios de controle, atendimento à clientes para negociações em esfera jurídica; Negociação de débitos (30 a 365 dias de atraso).• Análise de histórico de pagamento e acompanhamento da régua de cobrança.• Suporte as unidades de negócios para análises de casos para tomada de decisão. Show less

    • Consultor corporativo de vendas
      • Jan 2013 - Jul 2013

      • Auditoria de documentos, confecção e revisão de ofícios e atividades oriundos da ANATEL (agência reguladora). • Realização das cobranças a empresas de carteiras de clientes PJ e PF. Análise de contas a receber dos clientes inadimplentes e ativos.• Elaboração e análise de relatórios de controle, atendimento à clientes para negociações em esfera jurídica; Negociação de débitos (30 a 365 dias de atraso).• Análise de histórico de pagamento e acompanhamento da régua de cobrança.• Suporte as unidades de negócios para análises de casos para tomada de decisão. Show less

  • Grupo Provider
    • Brazil
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Agente de negócios e cobranças
      • Jun 2010 - Oct 2011

      • Agente terceirizado do banco Itaú para negociações de débitos em empresas de médio e grande porte e cobrança de cartões de crédito do Grupo Itaú carteiras PF e PJ. • Cobrança Ativa de base de clientes inadimplentes, atendimento e negociações. Efetuar a cobrança, renegociação/composição de dívida em atendimento presencial, via telefone ou através de outros canais. • Localizar os clientes através de ferramentas disponibilizadas pela empresa para execução da régua de cobrança, inovar na busca de novas alternativas de localização de clientes. • Acompanhar os indicadores de performance individual e da região para atingimento de metas. • Negociação e elaboração dos acordos para quitação de dívidas ativas ou cedidas. Show less

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