Experience

Inktel Contact Center Solutions

• United States
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• Team Lead

  • Oct 2021 - Present



JCPenney

• United States
• Retail
• 700 & Above Employee

• Sephora Manager

  • 2019 - 2021

  As a Beauty Manager, I was responsible for leading my team of beauty advisors and leads. I provided frequent coaching and feedback to my team members in order to drive sales, and company programs such as promoting the company branded credit card and rewards program to the clients. I would find what’s to motivate my team to contribute to the store’s success while providing great customer service and product application. I knew my numbers daily to analyze business performance to better understand what needs to be done to drive sales and company programs. I also was responsible for making visual merchandise decisions, supporting the execution of the monthly animation and assisting clients. Show less

• Senior Education Consultant

  • 2017 - 2019

  I would seek out clients and do whatever I could to ensure that they have an amazing experience through great service, targeted selling and product application. This was a means to listen, help and encourage the clients to want to come back to shop with us. Primarily, my duty was to create a learning environment by sharing my expert knowledge around customer service , sales, and product description to my team members. I was comfortable coaching my team members to drive sales results. I also participated in and represented company programs that positively impact the business. Show less

• Department Supervisor

  • 2014 - 2017

  As a department supervisor, I assigned daily tasks to my team members, create their work schedules, and offer feedback on their performance, proving coaching as needed. I also coordinate with human resources to acquire and train new departmental employees and take disciplinary action when necessary. I developed departmental strategies with my store manager to understand companywide goals and help contribute positively to company’s vision. This includes developing strategies for improving productivity, performance and profitability while guiding team members to reach these goals. Show less

• Visual Specialist

  • 2013 - 2014

  As a visual specialist my role was to define, design and implement a creative visual merchandizing strategy. I created appealing and eye-catching visual displays that lead the customer through the entire store. I produce window displays, signs, interior displays, floor plans and special promotions displays. I also had to act in alignment to the company’s culture, products, image and target market.

• Sales Associate

  • 2007 - 2013

  As a retail sales associate, my primary responsibility was to help customers find merchandise and purchase product in the store. My duties included ensuring the department is appropriately stocked with merchandise, assisting customers as needed and performing transactions like sales and returns. I also assisted in maintaining the back stock room and collaborating with fellow team members to keep the sales floor area and fitting rooms clean and organized at all times. I enjoyed engaging customers by greeting them and offering my assistance with courteous, fast, friendly, and efficient service. Show less