Experience

Synergy Billing
• Hospitals and Health Care
• 1 - 100 Employee
• A/R Resolution Specialists

  • May 2019 - Present

Office Manager Private Office
• India
• Appliances, Electrical, and Electronics Manufacturing
• Office Manager

  • Aug 2017 - May 2019

CMSI Wound Care
• Medical Equipment Manufacturing
• 1 - 100 Employee
• Office Manager

  • Jun 2005 - Aug 2017

Liberty Medical Supply, Inc.
• United States
• 1 - 100 Employee
• Account Receivable Agent

  • Aug 2004 - Jun 2005

Florida Hospital
• United States
• Hospitals and Health Care
• 700 & Above Employee
• Office Coordinator for Center for Wound Care(CWC) & Diabetes Outreach Program

  • Nov 2000 - May 2004


Cigna

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Member Services

  • Sep 1996 - Jun 2000

  • Unload supervisor with incoming irate callers, regular mail and payout/ reimbursement. • Assist new Member service Reps on policies, guidelines and system navigation • Active team rep of the “Cigna for Senior”, explain special guidelines to our Medicare/Medicaid members. • Provide quality customer service though investigative research and second follow-up to resolved client’s concerns. • Explain protocol and guidelines to members, dental offices and benefits Dept. (Spanish and English) • Achieved all Department standards including 95% customer accessibility, knowledge of all dental plans. (Indemnity, PPO & DHMO) Show less