Experience

Planet Technologies

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Consultant

  • Sep 2021 - Present

  Senior Consultant for Microsoft Endpoint Manager, Microsoft Endpoint Configuration Manager (SCCM) and Defender for Endpoints Senior Consultant for Microsoft Endpoint Manager, Microsoft Endpoint Configuration Manager (SCCM) and Defender for Endpoints



SilentBPMS

• Phoenix, Arizona Area

• Owner/Operator/Resident DJ

  • Jan 2017 - Sep 2021

  Mobile DJ business using a different take for music. We provide 3 separate audio outputs to specialized headsets. www.silentbpms.com Mobile DJ business using a different take for music. We provide 3 separate audio outputs to specialized headsets. www.silentbpms.com



Pueblo

• United States
• Facilities Services
• 100 - 200 Employee

• Modern Desktop Administrator

  • Feb 2020 - May 2021

  Responsible for management of corporate owned endpoint devices including Windows 7, 8 and 10, iOS and Android devices. Deployed Intune to support the cloud management of endpoints. • Created Android for Work profiles, iOS device configuration profiles, security settings and Windows 10 application packages • Deployed Conditional Access policies to restrict access based on corporate compliance policy which included device compliance, MFA requirements and location factors • Implemented Autopilot (including white glove and Kiosk configuration) replacing legacy imagine process • Configured Windows update rings • Developed device retirement process and offboarding for termed employees • Deployed Defender for Endpoint w/ ASR rules and Defender for Identity Show less



Arizona Department of Revenue

• United States
• Government Administration
• 200 - 300 Employee

• Microsoft Systems Center Configuration Manager Administrator

  • Dec 2017 - Feb 2020

  • Provided end user support for hardware, perpherials and software for various business units. • Lead support for System Center Configuration Manager (SCCM – current branch) • Create Advertisement/Collections/Packages/Applications within an SCCM 2012 environment • Perform scripting to automate functions • Created and Maintained OSD updated images for new hardware deployments. • Created/Tested in-place Windows 7 to Windows 10 deployment • Created OSD Task sequence to install applications and additional drivers for newly imaged hardware. • Perform installation, evaluation, maintenance, and problem resolution for the SCCM server and Distribution Points. Show less



Capital Group

• United States
• Financial Services
• 700 & Above Employee

• Sr. Support Associate

  • May 2005 - May 2015

  Primary end user support for multiple business groups within the organization. Responsible for Hardware, Peripheral and Application support responding to Tier 2 and Tier 3 service escalations in Remedy ticketing solution. Acting as point of contact for business unit Sr leadership and 'White Glove' support contact for major roll outs. Work Experience Highlights • Support of Desktop, Laptops, Printers, Multi-Function devices, Video conference hardware • Container Admin in the site Novell directory context managing MAC requests for local office • Delegated Admin for local server support (Novell and Windows) • Global Lead for iPrint migration covering Americas, EMEA and AsiaPac offices • IT setup and support team for regional sales conferences. (GSD Lead) • Business unit support on the Tiger team for Webex rollout • Client side support and End User training for Global Notes to Exchange transition • Client side support for major Windows and Office upgrades • Acted as Vendor interface for escalated service incidents that required 3rd party resolution Transitioned from Phoenix to Los Angeles office in 2014 Show less



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Information Technology Specialist

  • Jan 2001 - May 2005

  Contract position working with multiple organizations within the Metro Phoenix area. Engagements entailed the full spectrum of Help Desk and End User Business support. Including: • Hardware lifecycle support • Service Incident Management, Logging and Resolution • Software and Application rollout/upgrade support • Knowledge Management • Level 1 and Level 2 service Break/Fix incident response Last engagement was a contract to hire with the Capital Group Contract position working with multiple organizations within the Metro Phoenix area. Engagements entailed the full spectrum of Help Desk and End User Business support. Including: • Hardware lifecycle support • Service Incident Management, Logging and Resolution • Software and Application rollout/upgrade support • Knowledge Management • Level 1 and Level 2 service Break/Fix incident response Last engagement was a contract to hire with the Capital Group



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technology Support Associate

  • Feb 2004 - Mar 2005

  Contract position working with the Boeing Apache production site in Arizona. Engagement entailed the full spectrum of Help Desk and End User Business support. Including: • Technology Refresh • Software and Application rollout/upgrade support • Level 1 and Level 2 service incident response Contract position working with the Boeing Apache production site in Arizona. Engagement entailed the full spectrum of Help Desk and End User Business support. Including: • Technology Refresh • Software and Application rollout/upgrade support • Level 1 and Level 2 service incident response