Jadon Irwin
Help Desk Engineer at 4EOS- Claim this Profile
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Topline Score
Bio
Credentials
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Microsoft 365 Certified: Fundamentals
MicrosoftJan, 2023- Nov, 2024 -
CompTIA A+
CompTIAJul, 2021- Nov, 2024 -
CompTIA Network+
CompTIAMar, 2022- Nov, 2024 -
CompTIA Security+
CompTIAMay, 2022- Nov, 2024
Experience
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4EOS
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United States
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Computer Networking Products
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1 - 100 Employee
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Help Desk Engineer
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Jun 2022 - Present
• Actively monitored over 4000 computers across 50+ clients, ensuring optimal performance and availability for end-users nationwide.• Automated repetitive processes through the development of PowerShell scripts, resulting in increased efficiency and productivity.• Configured and maintained various IT systems, including FortiGate Firewalls, 3CX Phone Systems, Active Directory with Group Policy, Microsoft 365, and more.• Demonstrated strong independent working skills by providing on-site support to clients, troubleshooting, and resolving any issues that arose, successfully and efficiently.• Maintained detailed technical documentation to assist in resolving recurring problems and improve overall IT support.• Troubleshoot and resolve complex technical issues daily, verbally and in written communication, averaging 12 per day.• Utilized a variety of IT service management tools, including Connectwise Manage, Connectwise Control, and IT Glue, to efficiently manage tickets and support remote clients.
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Help Desk Intern
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Feb 2022 - Jun 2022
• Assisted and supported Help Desk Engineers in providing effective solutions to customer issues, by discussing existing tickets and providing troubleshooting assistance.• Contributed to the deployment and maintenance of end-user laptops and desktops by installing and configuring standard software such as ESET Antivirus, Connectwise Remote Support Client, and Fortinet VPN Client.• Diagnosed and resolved hardware and software issues on end-user devices, implementing best practices such as hardware component upgrades and software troubleshooting.
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Reboot Technology and Consulting
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Fort Wayne, Indiana, United States
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IT Technician Intern
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Apr 2021 - Feb 2022
• Contributed to the deployment and maintenance of end-user laptops and desktops by installing and configuring standard software such as Webroot Antivirus, Remote Support Client and Microsoft Office. • Created a test voice VLAN setup using MikroTik and D-Link products and services, demonstrating its capabilities and potential for future client deployments. • Developed and documented a proof of concept for a full phone system utilizing Twilio, MikroTik network equipment, Grandstream PBX, and Grandstream IP Phones, confirming the feasibility and functionality of the system. • Provided on-site and remote IT support to SMB organizations, assisting with desktop engineering and troubleshooting hardware/software issues on end-user devices, while adhering to IT best practices.
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Walmart
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United States
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Retail
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700 & Above Employee
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Stocker
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Sep 2020 - Apr 2021
• Consistently stocked shelves in an organized and timely manner to ensure availability of products for customers and optimized sales opportunities. • Demonstrated excellent problem-solving skills by efficiently identifying and resolving issues with inventory, customer complaints, and other challenges. • Demonstrated strong team collaboration skills by effectively communicating with co-workers and effectively contributing to a positive team environment. • Provided exceptional customer service by proactively addressing customer needs, answering questions, and resolving complaints in a friendly and timely manner.
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Education
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2020 - 2022
FWCS Career Academy
Networking and Security -
2018 - 2022
Carroll High School
Core 40 Technical Honors Diploma, 3.42
Community
