Experience

Harvard University

• United States
• Higher Education
• 700 & Above Employee

• Helpdesk Support

  • Jul 2013 - Present

  • Assist 50+ clients daily in resolving network, software, and hardware issues using Service Now ticketing system • Maintain 30 campus computer labs by process of re-imaging, troubleshooting printer issues, and ensuring network connectivity • Advise students and faculty on the proper usage of computer applications and web surfing • Test Papercut application to ensure safe and proper printing in all operating systems available to students • Assemble computer labs ensuring network connectivity, printing, and user logins Show less



WCI - Work, Community, Independence

• United States
• Individual and Family Services
• 1 - 100 Employee

• Support Specialist

  • Mar 2012 - Present

  • Monitor individuals’ in house settings and assist with cooking, laundry, and other household chores.• Support and guided individual while out in the community (grocery stores, banks, and MD appointments)• Record daily activities into daily log book

• Habilitation Specialist

  • Feb 2010 - Jan 2013

  • Participate in and lead multiple activities with up to five patrons’, aged 22 to 70 including art work, photography, plant care, exercise, and food preparation• Assist with the daily functions and processes of a DayHab Program to impart basic life skills to five to ten autistic and mentally disabled young adults daily• Directed to transporting participants to their residential locations and deliver meals to about 20-24 immobile patrons daily



Melon Family Laundromat

• Randolph, MA

• Store Associate

  • Jun 2006 - Present

  • Greet customers entering establishments. • Responsible for maintaining consistent order of store including ensuring proper functions placing and preparing customer orders, and advertising business in local area. • Assist in maintenance of business machines including washers, dryers, coin & vending machines • Greet customers entering establishments. • Responsible for maintaining consistent order of store including ensuring proper functions placing and preparing customer orders, and advertising business in local area. • Assist in maintenance of business machines including washers, dryers, coin & vending machines