Experience

Millennium Pet Transport

• United States
• Truck Transportation
• 1 - 100 Employee

• Customer Service Team Lead

  • Sep 2022 - Present



Blue Collar Pet Transport

• United States
• Truck Transportation
• 1 - 100 Employee

• Customer Service Team Lead

  • Jan 2022 - Present



Peak Support

• United States
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• Global Associate

  • Dec 2020 - Jan 2022

  • As a case manager, I am tasked with calling important clients to personally check with them and process a refund or reimbursement and submit formal complaints when necessary. • I am expected in ensuring Clients that every concern they have will be raised and proper actions will be taken. • As a case manager, I am tasked with calling important clients to personally check with them and process a refund or reimbursement and submit formal complaints when necessary. • I am expected in ensuring Clients that every concern they have will be raised and proper actions will be taken.



Catch Creation

• United States
• Manufacturing
• 1 - 100 Employee

• Email Marketing Specialist

  • Sep 2020 - Dec 2020

  • Responsible for providing order details such as tracking number and shipping details. • Providing extra help by sending instructions on how to use the product they purchased. • Issuing a refund for canceled orders. • Responsible for providing order details such as tracking number and shipping details. • Providing extra help by sending instructions on how to use the product they purchased. • Issuing a refund for canceled orders.



Engoo

• South Korea
• E-Learning Providers
• 700 & Above Employee

• English Tutor

  • May 2020 - Sep 2020

  • Part-time online English tutor who teaches different nationalities such as Japanese, Koreans, and Taiwanese. • Responsible for creating the lesson plans and schedules classes depends on my student's availability. • Part-time online English tutor who teaches different nationalities such as Japanese, Koreans, and Taiwanese. • Responsible for creating the lesson plans and schedules classes depends on my student's availability.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Senior Subject Matter Expert

  • Mar 2019 - Mar 2020

  • We called it the Team of Experts of T-Mobile. • Team of Experts is exactly what it sounds like: A small team of care experts, centralized in one location, dedicated to a single, geographically based customer market. • We handle customer service, technical difficulties, financial problems, Sales and as a Senior Expert, I have my own team to supervise. • I am responsible in maintaining balance when it comes to our score cards and providing strategies in attracting more sales by creating creating customer needs. Show less



VXI PH

• Philippines
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Technical Support Specialist

  • Mar 2018 - Mar 2019

  • As a Technical Support Specialist, I provide assistance and maintenance to all UVERSE concerns whether it's Landline, Wifi, or Cable issue. • We also process upgrades or selling new plans/services and even read the customer's bill. ALORICA COMPANY • As a Technical Support Specialist, I provide assistance and maintenance to all UVERSE concerns whether it's Landline, Wifi, or Cable issue. • We also process upgrades or selling new plans/services and even read the customer's bill. ALORICA COMPANY



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Representative

  • Jun 2015 - Mar 2018

  As Senior Representative of T-Mobile, I am responsible for supervising staff, assigning tasks, reporting to superiors, solving customer inquiries and problems, and improving strategies and procedures. As Senior Representative of T-Mobile, I am responsible for supervising staff, assigning tasks, reporting to superiors, solving customer inquiries and problems, and improving strategies and procedures.