Experience

SPREAD

• France
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Manager

  • May 2022 - Present

  Rouen, Normandie, France SPREAD est une plateforme marketing tout-en-un intégrant à la fois des mécaniques d'acquisition (parrainage, jeux), du marketing automation (panier abandonné, scénarios de réachat, programmes de fidélité) et des fonctionnalités CRM (centralisation, segmentation). Elle permet aux marques, e-commerçants et retailers de développer, gérer et activer leurs clients dans un logiciel unique. Bref, de gagner des clients, du temps et de l'argent ! Chez SPREAD, la satisfaction client est notre… Show more SPREAD est une plateforme marketing tout-en-un intégrant à la fois des mécaniques d'acquisition (parrainage, jeux), du marketing automation (panier abandonné, scénarios de réachat, programmes de fidélité) et des fonctionnalités CRM (centralisation, segmentation). Elle permet aux marques, e-commerçants et retailers de développer, gérer et activer leurs clients dans un logiciel unique. Bref, de gagner des clients, du temps et de l'argent ! Chez SPREAD, la satisfaction client est notre plus importante mission. Mon quotidien est composé des deux missions suivantes : Le support et la fidélisation. En tant que Customer Success Manager, mes principales missions sont : - Apporter un suivi, une connaissance et une visibilité sur l'ensemble des problématiques, des projets et des attentes des clients, - Assurer la communication directe avec les clients, - Suivre les problématiques support, - Faire remonter les demandes d'améliorations, - Intervention dans la politique produit, etc Show less



bewease

• France
• Software Development
• 1 - 100 Employee

• Marketing and Communication Officer

  • Jul 2021 - Nov 2021

  Pessac, Nouvelle-Aquitaine, France bewease commercialise un logiciel de gestion de la comptabilité matières et des échanges douaniers. Accessible en mode SaaS, Accises® est une solution permettant de remplir, en ligne, un ensemble de réglementations : la tenue des comptes et la dématérialisation simplifiée des échanges de documents avec la douane. L’entreprise offre des services spécialisés concernant la réglementation douanière et les obligations déclaratives dans le secteur des Vins et Alcools. J’ai travaillé au… Show more bewease commercialise un logiciel de gestion de la comptabilité matières et des échanges douaniers. Accessible en mode SaaS, Accises® est une solution permettant de remplir, en ligne, un ensemble de réglementations : la tenue des comptes et la dématérialisation simplifiée des échanges de documents avec la douane. L’entreprise offre des services spécialisés concernant la réglementation douanière et les obligations déclaratives dans le secteur des Vins et Alcools. J’ai travaillé au développement marketing de l’entreprise et à la stratégie de communication BtoB de la marque. Mes principales missions ont été : - La compréhension d’un domaine d’activité complexe, la réglementation douanière dans le secteur des Vins et Alcools. - La refonte du support de présentation de l’entreprise respectant la charte graphique : PowerPoint, site internet. - La rédaction et création de contenu : Articles d'actualité, publications Linkedin, visuels illustratifs (images, pictogrammes). - La créations et déclinaisons de templates de newsletters en accord avec la charte graphique. - La réflexion autour de l’amélioration du référencement naturel (SEO) du site internet avec l’outil Semrush.

• Marketing and Communication Officer

  • Jan 2021 - Jul 2021

  Pessac, Nouvelle-Aquitaine, France bewease markets a SaaS software that simplifies the management and dematerialization of document exchanges with customs. Accises® enables you to safely manage your customs declarations and Administrative Accompanying Documents for goods subject to excise duties. The company offers specialised services concerning customs regulations and declaration obligations in the wine and spirits sector. I worked on the marketing development of the company and the BtoB communication strategy of the… Show more bewease markets a SaaS software that simplifies the management and dematerialization of document exchanges with customs. Accises® enables you to safely manage your customs declarations and Administrative Accompanying Documents for goods subject to excise duties. The company offers specialised services concerning customs regulations and declaration obligations in the wine and spirits sector. I worked on the marketing development of the company and the BtoB communication strategy of the brand. My main missions were : - Understanding a complex field of activity, customs regulations in the wine and spirits sector. - Redesigning the company's presentation media in accordance with the graphic charter: PowerPoint, website. - Writing and creation of content: news articles, Linkedin publications, visual illustrations (images, pictograms). - Creation of newsletter templates in accordance with the graphic charter. - Reflection on the improvement of the natural referencing (SEO) of the website with the Semrush tool.



Feelin

• Belgium
• Market Research
• 1 - 100 Employee

• Marketing Manager / Business Intelligence

  • Apr 2020 - Aug 2020

  Bruxelles et périphérie FEELIN is a martech startup specialising in emotion analysis for marketing purposes. Its concept lies in the desire to digitalise marketing laboratories. It becomes possible to carry out remote neuromarketing analyses via a unique mobile application. FEELIN provides a SaaS platform enabling marketers to consult the emotional reactions of an audience before launching advertisements and thus increase the return on investment of these videos. The challenge of this internship was to… Show more FEELIN is a martech startup specialising in emotion analysis for marketing purposes. Its concept lies in the desire to digitalise marketing laboratories. It becomes possible to carry out remote neuromarketing analyses via a unique mobile application. FEELIN provides a SaaS platform enabling marketers to consult the emotional reactions of an audience before launching advertisements and thus increase the return on investment of these videos. The challenge of this internship was to produce the brand's communication strategy. My main missions have been : - The declination of the digital strategy. - Writing content on the website (blog articles, text paragraphs...). - Creation of content for social networks (LinkedIn, Facebook, Instagram...). - Creation of adequate visuals (images, banners...). - The identification of events related to the company's sector, as well as the effective participation in one of them (Collision@Home - https://collisionconf.com/). - The realization of the support of presentation of the company and its services, by concretizing a "Pitch Deck" respecting the graphic charter (PowerPoint template). - The realization of a market study on the competitive environment of FEELIN, allowing the strengths and weaknesses of each, as well as of the startup, to be highlighted. - The organization and structuring of a communication plan: the implementation of a follow-up of tasks / deadlines / responsibilities for the whole team. Show less



ZOOP Mobility Network Inc.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager IT Assistant

  • May 2019 - Jul 2019

  Tallinn, Estonia After my first academic year at the INSEEC School of Business and Economics in Bordeaux, I had the opportunity to do an internship in Tallinn, Estonia. Already very interested in the digital field, the Canadian company ZOOP welcomed me to its Estonian offices, along with a small team of IT Project managers and Operations managers. During this ten-week internship at ZOOP, my main missions were to document the functioning of the company, describe the data transfer processes in detail… Show more After my first academic year at the INSEEC School of Business and Economics in Bordeaux, I had the opportunity to do an internship in Tallinn, Estonia. Already very interested in the digital field, the Canadian company ZOOP welcomed me to its Estonian offices, along with a small team of IT Project managers and Operations managers. During this ten-week internship at ZOOP, my main missions were to document the functioning of the company, describe the data transfer processes in detail and assist my internship tutor in his IT project manager role. I gave details about ZOOP ecosystem of servers and networks view by location and providers. I used Visio, a flow chart program, on a daily basis. I have also been in contact with many employees abroad via Skype. My internship at ZOOP went well. I was welcomed with benevolence by a caring team and in a very good working environment. This internship in Estonia brings me knowledge about personal data protection, vocabulary about digital technologies and skills to work in companies. Show less



Clairoux

• Canada
• Design Services
• 1 - 100 Employee

• Marketing Communication Assistant

  • Apr 2018 - Jun 2018

  Montreal, Canada Area Clairoux is an interior design firm offering residential, commercial and space planning services. I have worked on the company's marketing development, the creation of content, strategic communication tools and brand identity projects. My main missions have been : - prospecting clients and partners (more than 300 brokers and developers). - the writing of blog articles for the company's two websites. - the community management of some social networks. - the creation of a… Show more Clairoux is an interior design firm offering residential, commercial and space planning services. I have worked on the company's marketing development, the creation of content, strategic communication tools and brand identity projects. My main missions have been : - prospecting clients and partners (more than 300 brokers and developers). - the writing of blog articles for the company's two websites. - the community management of some social networks. - the creation of a database using the Zoho CRM software. - Participation in the marketing activation of a new concept of Clairoux, the Ready to Live service. I entitled my internship thesis "Digital content", because of the importance of digital and inbound marketing in the company's communication strategy. Show less



Université Le Havre Normandie

• France
• Higher Education
• 400 - 500 Employee

• Professional Insertion Interviewer

  • Jan 2018 - Mar 2018

  Le Havre, Haute-Normandie, France This student contract allowed me to confirm my oral fluency. In addition, it was a perfect match for the Information - Communication course I was taking at the Le Havre University. My missions have been: - Phoning about 300 former university students. - Entering the answers into the university's online software. - The management of this database via Excel.



Unilever

• United Kingdom
• Manufacturing
• 700 & Above Employee

• International Marketing Assistant

  • Jan 2017 - Feb 2017

  Paris Area, France During my first year in my two year degree in Le Havre, I did an internship to the international marketing department of MAILLE, which is in the UNILEVER group. I discovered selling and the management of the salespersons both at the head office and in the Parisian shops of one of main agro-food groups. - Collecting and synthesising sales from shops. - Researching food trends and marketing insights. - Participating in the sending of Press Relations packages.