PR and Marketing Assistant

• Apr 2023 - Present

Marketing Administrative Assistant

• Sep 2022 - Apr 2023

Transitioning from Customer Services into this new role, I was responsible for:• Collecting, researching and presenting data for current and potential customer profiles for a Bookseller subscription drive, particularly focusing on bookshops• Research of theatre organisations and data collection for a group subscription email campaign• Email outreach to industry contacts regarding The Stage Awards category nominations• Calculating and reporting on subscriber renewal rates for both The Bookseller and The Stage publications following specific marketing activities (price promotions etc.), and analysing customer data to evaluate campaign success• Writing copy for outreach emails to gain customer feedback on promotions• Proofreading and copyediting a range of marketing materials (newsletters, SM, email, web)• Assisting the Marketing Manager to quantify customer data for use in advertising metrics• Participation in Christmas marketing strategy meetings Show less

Customer Services Assistant

• Jul 2022 - Apr 2023

Having been referred by The Bookseller team to parent company Stage Media, I was asked to take on this position assisting the marketing department to manage customer subscriptions across both publications.In this role I was responsible for:• Regularly testing website subscription functions for errors and resolving or escalating any technical issues• Assisting customers with all subscription enquiries using Feshdesk inbox management and Affino CRM platforms. For this primary duty I was responsible for processing new orders (direct, BACS or via 3rd parties), updating customer information and handling cancellation requests• Actioning Sagepay failed payment reports to reduce subscription lapses• Exporting customer data for all single edition orders and supporting the Office Manager with postage• Maintaining clear digital communications with customers and colleagues in order to reach effecient resolution and provide excellent customer service• Managing customer data and maintaining GDPR protocols at all times Show less

Social Media Marketing Intern

• Sep 2022 - Sep 2022

Alongside my Customer Services position, I was also invited to work with the marketing team during the lead up to The Stage Debut Awards.I was responsible for:• Researching agent contact information and social media handles for presenters and performers and creating a contact grid• Collaborating with the Social Media team to develop a post schedule for event promotion across platforms• Writing draft copy for all approved posts• Posting content to Twitter and Facebook to assist the Marketing Manager and Social Media Executive with promotional activity• Interacting with user posts during the event Show less

Event Assistant (The Stage Debut Awards)

• Sep 2022 - Sep 2022

During The Stage Debut Awards I worked as part of a select events team to ensure the smooth set up and execution of the ceremony.I was responsible for:• Checking all award trophies for correct inscription and high quality production/presentation• Preparing the event space proceeding the opening of the venue for guests• Packing 350 goodbags with products supplied by event partners• Welcoming and directing all attendees, nominees, performers and presenters throughout the event• Assisting with the management of Social Media channels, including interacting with user posts, comments and messages• Stewarding during the ceremony to make sure all presenters, performers and nominees were prepared to be on stage without delay• Escorting award winners from the ballroom to press, and back to their seats to continue watching the ceremony Show less

Metadata and Administrative Assistant

• Jul 2022 - Sep 2022

Following my internship, I was invited to stay on with Inpress in an open freelance contract. In this role I continued under the mentorship of Sales and Marketing Executive, Rebecca Robinson.I was responsible for:• Reviewing the database for all titles published 21-22 and ammending any incomplete metadata fields• Comparing title availablity on Consonance and NBN/IPS and creating new works as necessary. This also required me to create a grid of titles with full metadata to be submitted to NBN/IPS• Running Consonance month-month reports to import sales data into Shopify, the E-commerce platform Inpress uses for its website management• Creating title collections in Shopify to be featured on the website homepage (Children's Highlights, South Asian Heritage Month, Women in Translation, Short Stories)• Using Adobe Express to design banner graphics for those title collections, and adding them to the slideshow feature on the homepage• Creating a title collection on behalf of one of our publishers (Valley Press) and applying a discount to the collection so that we could feature the titles in a Summer Sale on the website. I also created the banner graphic for this to be added to our homepage slideshow• Checking supplier information for titles published Jul-Oct and flagging inconsistencies or missing information so that these could be assessed (NBN, Gardeners, Amazon)• Writing copy for promotional headlines/keynotes, sales points and author biographies for our publisher's titles (Nov-Dec)• Correcting title information in our Amazon Advantage catalogue• Creating a database of all our publisher's scheduled events (Jul-Dec) and a calendar of national literary events for future use • Using InDesign to complete the poetry section of our Q4 catalogueI also continued to to regularly add new titles to Consonance for our publishers and fielded the responses from the email outreach completed during my internship Show less

Sales and Marketing Intern

• Jun 2022 - Jul 2022

During this internship, my primary responsibility was the Children's Bookshop Research project, which aimed to help Inpress expand, manage and more effectively collaborate with a portfolio of specialist Children's retail partners.This task required me to:• Conduct my own initial research on independent bookshops in the UK• Cross-reference these with a grid of booksellers provided by the BA (300 total retailers)• Complete further research into preferences and activities in order to categorise retailers by priority into separate sheets• Gather contact information for initial email outreach• Send personalised email enquiries to potential customers as an initial introduction to Inpress and their upcoming children's titles• Engage with and field any responses requesting samples or newsletter sign-ups.Alongside this core task I was also encouraged to take on a number of additional responsibilities such as:• Completing Consonance training and creating new work listings on behalf of our publishers, as requested. This occasionally necessitated liaising with publishers to clarify metadata• Compiling information from publisher email chains to create address spreadsheets for catalogue mail outs."Jade was honestly just the dream employee, we could have kept her forever, and we did keep her for another three months paid because she picked everything up so fast and was so easy to work with. We couldn’t have asked for a better placement and I’m struggling to get back to normal without her to rely on. It’s so rare to find someone you can just trust to do things right, but Jade was absolutely that and more. I couldn’t recommend her highly enough to any future employer in the publishing world, they would be lucky to have her." Show less

Event Assistant (Marketing and Publicity Conference)

• Jun 2022 - Jun 2022

Once again joining The Bookseller events team, I acted as a steward at the Marketing and Publicity Conference. Duties included:• Event space set-up and breakdown• Greeting all attendees and directing them to the welcome table so they could collect ID badges• Answering guest questions and assisting with any event/location queries• Learning the agenda and the floorplan to be able to direct/accompany attendees to specific events• Working with the sound team to act as an usher, providing audience members with microphones during all panel Q&As• Supporting venue staff with clean up between sessions and observing for any potential safety hazards Show less

Events Coordination Intern (The British Book Awards)

• May 2022 - May 2022

In this second placement with The Bookseller, I supported Events Coordinator Polly Smith with her preparations for The British Book Awards. Tasks included:• spreadsheet and document creation, data entry and management• writing out welcome letters and packing tickets ready to be posted to all attendees (publishers, sponsors, judges and VIPs)• querying with product companies and obtaining competitive quotes for award materials• completing general administrative tasks, such as email outreach and mail merge label creation• researching biographic information of industry professionals and writing initial copy for award presenter introductions to be used during category winner announcements. Show less

Event Assistant (London Book Fair)

• Apr 2022 - Apr 2022

In my first formal industry work experience role, I assisted The Bookseller team with their activities at the London Book Fair. As well as spreading copies across the entire exhibition floor, I distributed Daily editions to LBF guests as they entered the event.Stationed at one of the main exhibitor entrances, I welcomed thousands of LBF guests each day, engaging with a vast number of industry professionals and receiving many compliments on my warm reception and eagerness to assist!I was also very grateful to have my efforts to support the team recognised by my manager, and to be invited to work with The Bookseller again on future events. Show less

Communications Officer

• Sep 2021 - Apr 2022

In this role, I was responsible for creating monthly Mailchimp newsletters to a subscribed audience of 4k+ students and university stakeholders. As well as communicating a range of topics, such as fundraising and volunteering opportunities, student leadership programmes and events, I also designed accompanying graphics with Canva. Student Hubs have an established branding and style guide, so I ensured that all designs adhered to these rules while still matching the tone of the Newsletter features. Show less

Programme Social Media Officer

• May 2021 - Sep 2021

While working as a Programme Assistant and Content Creator with the Access, Participation and Inclusion team on Head Start, I also took on an additional role on the programme’s social media team. In this role, I devised and managed the SM schedule alongside the programme managers; developed the programme’s branding package (including brand colours, logo and typography) and developed templates on Canva; I led the group to ensure the team were communicating ideas, working to schedule and achieving high design and grammatical standards, and I also created a number of original digital assets so we'd not have to rely on generic graphics.It was incredibly rewarding to be part of this programme, and I loved being one of the first representatives to welcome new students to Kingston. My dedication, hard-work and high-standards were acknowledged throughout, and the programme manager took the time to provide feedback on my work: "You've met the challenge of every task I've set you. You've been willing to learn new skills, such as video editing and subtitling. You've pushed yourself to speak up during meetings, produced incredibly thought-out, planned and polished video content, demonstrated your extraordinary talents on SM, and have been a massive support to my work in preparation for and during Head Start. I feel very lucky to have had you on the Head Start team." Show less

Student Ambassador

• Feb 2021 - Aug 2021

• Participation and Inclusion Assistant• Welcome Assistant• Digital Access Assistant• Portfolio Assistant and Data Entry

Programme Assistant and Content Creator

• Apr 2021 - Sep 2021

As part of my role with KU Head Start, I worked with a team of 25 student ambassadors to create a range of resources to help prospective students from under-represented groups transition into Higher Education. In this role, I communicated directly with prospective students through a bespoke app platform to resolve queries and signpost University services; created videos explaining University processes, providing course, department and faculty specific information, and advocating for the University; edited, transcribed and subtitled videos for the entire team using the Universiy’s chosen software (Kapwing); answered FAQs in written and video format, and took part in live panels to answer student questions and share insights. The content we created was also used to produce further resources, social media communications and student outreach materials. Show less

Creative Access Mentee

• Mar 2021 - Sep 2021

As a successful applicant on a Creative Access mentorship programme for students from under-represented groups, I was partnered with a current industry professional to assist my development and help me to prepare for a career in industry. I was paired with Bloomsbury HR Manager and experienced mentor, Diane Hobbs. Over the course of the 6-month programme, we scheduled monthly check-in meetings, with agendas being defined by myself. Recognising my clear passion for publishing and interest in marketing, Diane exceeded expectations by introducing me to one of the Marketing Executives on her team, Elle Chilvers. This networking opportunity increased my understanding of publisher marketing activities and also gave me greater insight into the possible career progression routes for my departments of interest. With Diane's encouragement, I established myself as a microinfluencer on 'Bookstagram' and began interacting with publisher marketing and publicity professionals. Show less

Reception and Administrative Assistant

• Feb 2020 - Mar 2020

A temporary role taken on to further develop my administrative skills. This recruiter contract was ended early due to the national lockdown at the beginning of the COVID pandemic. A temporary role taken on to further develop my administrative skills. This recruiter contract was ended early due to the national lockdown at the beginning of the COVID pandemic.

Cocktail Bartender

• Apr 2019 - Dec 2019

I undertook a month long training course, learning all health and safety standards, service methods and over 120 cocktail recipes. I also became proficient in free pouring, receiving an internationally recognised certification while actively working in the (very small but very busy) Hammersmith bar. I left hospitality after two years of varied experience to return to study and pursue a professional career that would allow for the academic and creative fulfilment I was craving. I undertook a month long training course, learning all health and safety standards, service methods and over 120 cocktail recipes. I also became proficient in free pouring, receiving an internationally recognised certification while actively working in the (very small but very busy) Hammersmith bar. I left hospitality after two years of varied experience to return to study and pursue a professional career that would allow for the academic and creative fulfilment I was craving.

Duty Manager

• Sep 2018 - Apr 2019

During my time with Ravenstall I was able to develop a diverse set of competencies as I was promoted within the company, which supported my early personal and professional growth while also encouraging my desire to advance and excel in new roles.The contribution I am most proud of making is devising and delivering comprehensive induction training for new starters. This training noticeably improved our operating standards, reduced resource wastage and improved staff retention and satisfaction. Show less

Shift Supervisor

• Jul 2018 - Apr 2019

FOH and Bar Staff

• Sep 2017 - Oct 2018