Commercial Auto Claims Supervisor

• Nov 2020 - Present

Responsible for a team of 10 associates which includes a supervisor and 4 indirect reports with an average caseload of over 1200 files ranging from property damage only to litigated bodily injury files. Job duties include hiring, onboarding and training new associates and driving the results of the unit, identifying training needs, promoting quality, superior customer service, and identifying areas of improvement to increase productivity. Documenting performance issues, providing coaching and developing performance improvement plans as necessary, maintaining adequate staffing, resolving escalated customer concerns, reviewing authority and reserve requests and ensuring proper reserving. Show less

Liability Claims Supervisor

• Nov 2013 - Nov 2020

Responsible for driving the results of a team of 6 associates with an average caseload of 720 claim exposures. Managed the handling of 7,426 claim exposures totaling approximately $19 million in 2019. Responsible for approving and adjusting reserves and performing routine claim audits to ensure all files in compliance with company and state regulated file handling procedures. Ranked in the top quartile for 2019 productivity performance in the department. Previous Roles: Personal Injury Claims Supervisor Provided training and support while driving the results of a team of 9 associates ranging from new hires to upper-level associates. Resolved complex coverage issues that escalated associate authority. Ranked in the top quartile for productivity and audit quality performance in the department. Management Development Associate: Bodily Injury/Litigation Examiner Responsibilities: - Analyze, investigate, and evaluate liability and damages to determine applicable coverage. - Adequately set reserves for both losses and expenses appropriate for each file. - Evaluate each case by reviewing extensive medical records obtained in discovery for each party involved. - Initiate negotiations with plaintiff counsel in an effort to resolve cases using mediation/arbitration when needed. - Manage the entire litigation process through the retention of defense counsel. - Prepare detailed reports on each case to review with management prior to trial and make recommendations for authority as needed. - Act in Good Faith as per insurance industry laws and regulations. Previous adjuster roles include: Liability/Property Damage and Personal Injury Protection. Show less

Call Center Supervisor

• Sep 2010 - Mar 2013

Responsibilities: - Guide and motivate a team of 60+ student callers during the entire shift with technique advice and insight - Maintain call center productivity and morale - Reach out to alumni via warm & cold calls - Plan and conduct training sessions for new employees and interviews for potential new hires. - Responsible for managing and updating current employee information and aiding in hiring process - Responsible for running nightly earnings reports, checking reports for accuracy, and fixing any errors as needed Show less

Power 105.1 Intern

• Sep 2012 - Dec 2012

Radio Production Intern

• Jan 2012 - May 2012