Experience

Palo Alto Software

• United States
• Software Development
• 1 - 100 Employee

• UX Researcher

  • Oct 2021 - Mar 2023

  Eugene, Oregon, United States - Lead UXR efforts at company transitioning from waterfall to continuous discovery and delivery - Facilitate and lead research opportunities (continuous discovery and project-based interviews) for product team, in close partnership with VP of Product and UXD - Promoted from temporary apprenticeship to FTE in October 2021. - Responsibilities expanded to include UX Design and Product Management support.

• UX Researcher

  • Jun 2021 - Mar 2023

  Eugene, Oregon, United States - Partner with VP of Product and UX Designer to design and run UXR studies (contextual inquiries, user interviews, usability tests) to help guide product discovery efforts. - Analyze quantitative and qualitative data, identify patterns, and present findings to stakeholders and at all-hands meetings. - Help with design sprint planning and facilitation. - Support product design efforts.



OASIS

• United States
• Internet Publishing
• 1 - 100 Employee

• UX Researcher & Designer

  • May 2021 - Jul 2021

  - Developed and facilitated user feedback study. Recruited participants; developed and moderated user interviews and usability tests. Analyzed and compiled data. Presented insights to stakeholders. - Signed second contract providing UX design services to startup.



South Lane School District

• McKinney-Vento Program Manager

  • Aug 2018 - Jun 2020

  Cottage Grove, Oregon In response to expressed student need, collaborated with 20+ community partners to increase access to community resources for unhoused students through system iteration and barrier reduction. Designed and co-launched a COVID-response emergency distribution center, in response to community gaps and needs, in partnership with four organizations and funders. Center served 1k+ under/unhoused students in the first three weeks.



15th Night

• Project Manager & UX Researcher

  • Jun 2016 - Aug 2019

  Eugene, OR Co-designed a product connecting unhoused youth with stabilizing resources, and led user research to guide the design of version 2.0. Developed and facilitated product feedback sessions. Synthesized feedback through card sorting and presented recommendations to stakeholders to guide product roadmap. Co-created and managed RAN database; tracked and analyzed data; compiled quarterly data reports for governing body and key stakeholders.



Taptalk

• United States
• Software Development

• User Developer & UX Researcher

  • Jan 2015 - Dec 2015

  San Francisco Bay Area Asynchronous photo/video-messaging app that enables effortless moment-sharing. Brought on by three Dutch co-founders as US employee #1 to help understand user needs and product opportunities. Ran user interviews and usability tests. Explored product fit across targeted demographics/geographies: technovices, students, elderly, emerging markets. Traveled to Pakistan; developed strategic relationships (telecom provider; tech incubator/accelerator, international student… Show more Asynchronous photo/video-messaging app that enables effortless moment-sharing. Brought on by three Dutch co-founders as US employee #1 to help understand user needs and product opportunities. Ran user interviews and usability tests. Explored product fit across targeted demographics/geographies: technovices, students, elderly, emerging markets. Traveled to Pakistan; developed strategic relationships (telecom provider; tech incubator/accelerator, international student consulting firm) resulting in new UX and business development insights and opportunities. Presented at Pakistani tech conference, mentored novice entrepreneurs, gave interviews. Identified and advocated for new features to drive growth and increase retention. Technical Writing: Website, user interface text, guide, user manual, research guides, surveys, usability tests. Show less



The American Association of Suicidology

• United States
• Mental Health Care
• 1 - 100 Employee

• Project Manager

  • Sep 2013 - Dec 2014

  San Francisco Bay Area In collaboration with former suicide-bereaved teens, envisioned and coordinated the early development of an online social network for US youth impacted by suicide. AAS's Executive Director partnered with us on this project. Platform was to be funded by AAS and housed within Survivor Initiatives, AAS's direct service arm.



Wizeline

• Mexico
• IT Services and IT Consulting
• 700 & Above Employee

• Market Development Representative

  • 2014 - 2014

  San Francisco, California, United States SaaS product startup that helped product managers plan and track software development projects. One of the most experienced, capable founding leadership teams I've worked for. Helped SaaS product startup research, identify and secure enterprise prospects Developed and executed drip campaigns; nurtured leads by educating and developing prospects, then handing off to Account Managers Learned agile sales values and principles and saw impact in action -- team easily pivoted in… Show more SaaS product startup that helped product managers plan and track software development projects. One of the most experienced, capable founding leadership teams I've worked for. Helped SaaS product startup research, identify and secure enterprise prospects Developed and executed drip campaigns; nurtured leads by educating and developing prospects, then handing off to Account Managers Learned agile sales values and principles and saw impact in action -- team easily pivoted in response to new data, increasing impact and revenue Show less



Break Through the Static

• United States
• Non-profit Organization Management

• Founder & CEO

  • Apr 2007 - Jul 2012

  San Francisco Bay Area Driven by our Teen Advisory Board, designed and ran a direct service nonprofit organization that stabilized and connected 3k+ San Francisco Bay Area-based suicide-bereaved teens.