Experience

Second Image National (now Ontellus)

• United States
• Legal Services
• 1 - 100 Employee

• Records/Films Management

  • Aug 2016 - Present



Wine Country Gift Baskets

• Fullerton, CA

• Gift Consultant/Customer Service

  • Nov 2015 - Dec 2015

  ➢ Assisted and made recommendations to customers regarding gift options ➢ Increased order total by 10 – 15% through upsells and gift consultations ➢ Addressed and resolved customer service inquiries ➢ Worked with UPS to track lost inventory ➢ Followed-up with customers regarding any issues with their order/s ➢ Assisted and made recommendations to customers regarding gift options ➢ Increased order total by 10 – 15% through upsells and gift consultations ➢ Addressed and resolved customer service inquiries ➢ Worked with UPS to track lost inventory ➢ Followed-up with customers regarding any issues with their order/s



Crate and Barrel

• United States
• Retail
• 700 & Above Employee

• Sales

  • Aug 2006 - Mar 2008

  ➢ Guided, and helped customers customize purchase decisions; increased sales outcome by 15 – 20% ➢ Collaborated with co-workers to ensure customer orders were correct and ready on time ➢ Inventory count at the end of fiscal year and restocked when needed ➢ Participated in weekly product and sales meetings ➢ Guided, and helped customers customize purchase decisions; increased sales outcome by 15 – 20% ➢ Collaborated with co-workers to ensure customer orders were correct and ready on time ➢ Inventory count at the end of fiscal year and restocked when needed ➢ Participated in weekly product and sales meetings



Los Serranos Country Club

• United States
• Spectator Sports
• 1 - 100 Employee

• Bartender

  • Jun 2006 - Mar 2008

  ➢ Hosted events of up to 150 people solo – golf tournaments, fundraisers, weddings, and other special events ➢ Served guests with food & beverages ordered at the bar ➢ Opened and closed the bar; made cash deposits after operating hours ➢ Met and abided by ABC regulations (Alcohol Beverage Control), and RBS (Responsible Beverage Service) guidelines ➢ Hosted events of up to 150 people solo – golf tournaments, fundraisers, weddings, and other special events ➢ Served guests with food & beverages ordered at the bar ➢ Opened and closed the bar; made cash deposits after operating hours ➢ Met and abided by ABC regulations (Alcohol Beverage Control), and RBS (Responsible Beverage Service) guidelines



New Century Direct

• Brea, Ca

• Inbound Sales/Customer Service

  • 2000 - Mar 2006

  ➢ Handled incoming calls for catalogue orders and product inquiries; intercept and help customer service department ➢ Thorough knowledge and training of products ➢ Successfully upsold products, increased sales by 15%, top weekly sales totals ➢ Cross-trained to work as new employee trainer, e-mail customer service, PBX operator, data entry, and mailroom ➢ Handled incoming calls for catalogue orders and product inquiries; intercept and help customer service department ➢ Thorough knowledge and training of products ➢ Successfully upsold products, increased sales by 15%, top weekly sales totals ➢ Cross-trained to work as new employee trainer, e-mail customer service, PBX operator, data entry, and mailroom