Experience

Paddy Power Betfair

• Ireland
• Entertainment Providers
• 700 & Above Employee

• Senior International AML Analyst

  • May 2022 - Present

• AML Analyst at Paddy Power Betfair

  • Aug 2019 - May 2022

  • Investigating, advising, monitoring and reporting on the management of financial crime risks.• Recording of investigation results and actions taken within company's dedicated case management system (Salesforce)• Creation of project documentation, including business and technical requirements.• Analysing internal and open source data for Enhance Due Diligence (EDD) review.• Analysing Source of wealth (SOW) documents to find hidden insights and in the process help management with decision making process.• Conducting an end-to-end review of potential illegal or suspicious activity. Creating Internal Suspicious Activity Report (ISAR)/SAR• Analysing KYC documents for verification purposes.• Adhering to strict Service Level Agreements• Querying database and analysing financial data.

• Escalation Manager

  • Jan 2018 - Aug 2019

  • Liaise with the various business channels in the resolution of customers queries. • Identify and raise support requests in the event of customer technical issues. • Track and record customer issues in line with reporting requirements. • Achieve escalation management team targets in relation to contact quality. • Co-ordinate the completion of key admin tasks by the CSS.• Managing the daily workflow and delivering day to day service levels. • Providing support on brand specific product and detailed industry specific knowledge to a busy support center based across Dublin and Malta.

• Social Media Support team and Customer Support agent

  • Mar 2016 - Jan 2018

  • Monitoring of Paddy Powers Facebook and Twitter pages. • Requesting Prices from Traders for customers. • Liaise with CSI, Telebet, Stakeholders and NOC on any issues that have arisen during that shift.