Experience

GOWER COTTAGE BROWNIES LTD

• United Kingdom
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Assistant Manager

  • Sep 2022 - Present

  If you require any details regarding Gower Cottage Brownies, I'm here to help you. You can reach out to me via email at Kate@gowercottagebrownies.co.uk, and I'll be glad to help with any inquiries you have. We offer a range of options, including catering for corporate events, weddings, birthdays, and the option to present our delightful treats in our very popular gift boxes. Gower Cottage Brownies is a Renowned bakery in the scenic Gower, Wales.. Each award-winning brownie is lovingly handcrafted by the team with an unwavering commitment to using the finest quality ingredients and a passion for creating the perfect brownie. "the Best Brownies we have ever tasted…” BBC Good Food Magazine Show less



Get Caked

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Area Manager

  • Aug 2020 - Sep 2022

  Get Caked provide luxury handmade cakes, treats and sweets throughout Swansea, Cardiff and Llanelli. Whether this being wholesale orders, collectionbirthday cakes or visiting the Bake boxes. They also offer a postal service, where they deliver to most of the UK. My job role within the company as the Area Manager includes the following duties: • Rotas • Recruitment • Key Holder for all locations • Cash management • Stock control/Ordering Stock • Bake Box management • Deal with wholesale enquires and deliveries • Training and coaching employee’s • General day to day cleaning • Organizing stock room/office space • Making cake toppers • Visual checks of the Bake Boxes and Head office, making sure it meets the brands standards. • Postal orders • Organising Events • Cake collections • Booking in cake orders using Excel spreadsheets • Using POS till systems • Taking photos to use on our social media platforms • Ensuring hygiene & health and safety levels are met • Excellent Customer service skills Show less



Joe's Ice Cream

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Assistant Manager

  • Aug 2017 - Aug 2020

  While working full time at Joe’s Ice Cream. A main part of my role was to give excellent customer service and to interact with customers. Sometimes I had to deal with complaints and my aim was to turn bad experiences into good ones by exceeding the customer’s expectations. While working at Joes I was in charge of organising and conducting interviews for part time staff. Over the years I had gained a lot of experience which are as follows: • Training and coaching employees on shift • Meeting my shift goals and targets • Ensuring a safe working environment • Communicating efficiently with other shift managers and staff • Completing all shift paperwork and online tasks • Being responsible for quality control, making adjustments if necessary • Maintaining an up to date filing system • Interacting with customers • Conducting interviews • Using up to date computer packages Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Shift Manager

  • May 2012 - Jul 2017

  Whilst working here I was involved in planning crew events and charity days, one of which we raised money for RMHC. I was also in charge of Health & Safety which is a major role within the restaurant. This involved doing a safety audit every week and an overall audit every three months. I was also in charge of the training in the store making sure that all crew and managers had the relevant training needed. Whilst working here I was involved in planning crew events and charity days, one of which we raised money for RMHC. I was also in charge of Health & Safety which is a major role within the restaurant. This involved doing a safety audit every week and an overall audit every three months. I was also in charge of the training in the store making sure that all crew and managers had the relevant training needed.