Experience

Tandem Bank

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Home Loans Administrator

  • Aug 2023 - Present

• Case Manager

  • Apr 2022 - Present



Oplo

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Completions assistant

  • Apr 2022 - Present



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Data Analyst

  • Jan 2022 - Present

  - Delivering high quality customer service whist administering case work in accordance with current rules and regulations.- Handing internal and external customers and employers’ data.- Conducting routine analysis and investigations, creating payment conclusions and the reconciliation of verbal and writer information.- High knowledge of Microsoft Office systems.- Sending and receiving formal written company emails in guidance of GDPR and patient confidentiality.

• Deputy Manager

  • Nov 2019 - Dec 2021

  Covering higher management when unavailable, whilst also assisting in the training and reviewing the performance of employees.- Ensuring that staff were following the company rules and guidelines and giving support when needed.- Attending internal meetings regarding the department and progression of employees.- Working on my own and producing written and verbal feedback and reports.

• Customer Contact Advisor

  • Aug 2019 - Nov 2019

  - Training in DECS, Covid-19 support call stream and pensions.- Using emails and dealing with telephone calls daily, resulting in a high standard of written and verbal communicational skills.- Working with different departments and teams to resolve and fix problems that occur regarding patients.- Dealing with patient complaints correctly and in-line with the company’s policies and procedures.- Handling the ordering of PPE and making sure patient information/files are up to date.- Dealing with sensitive call streams and being able to accurately handle those situations being mindful of the patient and helping them get the help and information needed.- Being in the know with medical & dental terminology and departments. Show less