Experience

Oak Engage

• United Kingdom
• Software Development
• 1 - 100 Employee

• QA Specialist

  • Jan 2021 - Present

• Customer Success Manager

  • Sep 2020 - Jan 2021



SaleCycle

• United Kingdom
• Software Development
• 100 - 200 Employee

• Implementation Consultant

  • Jun 2017 - Aug 2020



Capital4Training

• Newcastle upon Tyne, United Kingdom

• Project Manager & NVQ Assessor (Creative and Digital Media)

  • May 2014 - Jun 2017

  Project Manager: - Development and management of a clear strategic plan, outlined by key stakeholders. - Management of the budget requirements of the project. - Website content development and management. - Management of production schedule to ensure deadlines are achieved. - Monitoring of the product standards and the implementation of quality-control programmes. - Engaging with key stakeholders to implement company's policies and goals. - Reviewing the performance of team members’, setting objectives and identifying development needs to maximise productivity and retention. - Researching ideas and facts that are pertinent to the type of content topic assigned. - Management and development of creative and engaging content for cultural relations and educational opportunities. - Development of new and bespoke training materials alongside assessment strategies. - Creation of engaging content using Adobe Photoshop, Flash and Final Cut Pro. - Proofing of all documentation, video creation, voiceovers and final website product. - Responsible for reviewing content and ensuring the topics being covered translate into the diverse cultural relations and education opportunities we are striving to assist. - Working on multiple tasks at one time. - Responsible for a team Fully Qualified NVQ Assessor (Specialising in Creative and Digital Media) Show less



Learning Links Europe

• North East England

• Digital Coordinator

  • Dec 2013 - May 2014

  - Developing and managing new digital opportunities across mobile, social media and blogs. - Responsible for putting content at the forefront of Learning Links Europe digital strategy. - Responsible for keeping up-to-date with the latest trends and best practices in online marketing and measurement - Creating high quality, target audience centred and action focused digital content - Excellent written and verbal communication skills - Planning and managing marketing/communications campaigns on multiple platforms - Graphic design, creating video content for websites Show less



Youth Training Academy

• Apprentice Training Coordinator

  • Jul 2012 - Dec 2013

  - Supporting the training and development of learners between 16 and 24. - Supporting learners with coursework requirements including use of Photoshop, Flash and Final Cut Pro. - First point of contact for inbound enquiries. - Providing accurate course information to delegates. - Completion and submission of course documentation and issuing certificates. - Excellent level of customer engagement. - Administrative Support to NVQ Assessors. - Delivering training to new delegates regarding e-portfolio and e-learning systems Show less



The Casting Website/National Youth Film Academy

• Website Manager & Casting assistant & Events Coordinator

  • Jun 2012 - Jul 2013

  Event Coordinator: - The development of a range of events for the National Youth Film Academy to the highest standard. - Responsibility for all aspects of event end-end in conjunction with colleagues, Managers and Attendees. - Preparation and management of event budgets and end-to-end finance process - Manage event timelines and project plans and procurement activities and support colleagues with theirs. - Creating event proposals, which fit client requirements and presenting proposals by deadline. - Maintaining a working relationship with vendors and venues. - Coordinating guest speakers and workshops. - Staying under budget while planning event specifications. - Issuing invoices and collecting payments in a timely manner, and creating comprehensive and readable financial reports. - Anticipating and planning for different scenarios. - Planning multiple events at once. - Creating effective advertisements for each event, creating marketing materials such as print and Internet advertisements for individual events. Website Content Manager: - Sourcing, creating and uploading relevant content to the website - Writing content for Category and Sub category pages on websites - Creating banners / brochures - Editing PDF'S and images for the website - Sourcing appropriate content including speaking to Casting Directors - Contributing to improving the business and enhancing the reputation of the company by putting forward new ideas and by implementing change when needed - Good understanding of SEO and Google Analytics - Writing description of technical based product and website content editing by using CMS, HTML and CSS - Flexible approach to meet the changing demands of the business - Maintaining customer focus, inspiring new ‘sign ups’ through the delivery of engaging content Show less



Self Employed

• Production Assistant (Various)

  • Dec 2010 - Jun 2011

  - Working on several North East based productions, ranging from TV programmes to Feature Films - Performing a variety of administrative tasks to support a film crew. - Tracking schedules, ensuring projects are operating within a budget and making copies of scripts. - Meeting the needs of crewmembers on set. - Corresponding directly with producers, directors and production managers to fulfil practical, everyday production needs - Flexible working patterns - Preparing and file paperwork, process contracts, order equipment and answer phones. - Coordinating accommodations for casts and crews on location. - Typing and make copies of scripts when they undergo changes. - Organising film crews, including recruiting, directing and supervising pre-production staff. Show less



West TV

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• TV Station Intern

  • Sep 2010 - Dec 2010

  - Attending production meeting and minute taking. - Field Production (Videography/Photography, Audio, Lighting, Gripping). - Studio Production (Studio Camera, Teleprompter, Studio Lighting, Audio Board, Floor Directing, etc.). - Post Production (Adobe Final Cut Pro, Script Writing, Story Editing, Transcriptions & Closed Captioning, After Effects). - Ability to prioritise multiple projects and meet deadlines. - TV presenting and news reporting opportunities - Attending production meeting and minute taking. - Field Production (Videography/Photography, Audio, Lighting, Gripping). - Studio Production (Studio Camera, Teleprompter, Studio Lighting, Audio Board, Floor Directing, etc.). - Post Production (Adobe Final Cut Pro, Script Writing, Story Editing, Transcriptions & Closed Captioning, After Effects). - Ability to prioritise multiple projects and meet deadlines. - TV presenting and news reporting opportunities