Experience

Enable

• Outsourcing/Offshoring
• 1 - 100 Employee

• Head of Property Partners

  • May 2022 - Present

• Property Partner

  • Mar 2022 - Apr 2022



MCL Surveying

• Sales Executive

  • May 2021 - Jan 2022

  At MCL Surveying, my main responsibility was to ensure Clients were purchasing the most suitable type of survey for the needs for residential property. This was done by listening to the Clients situations and requirements and using my extensive knowledge of report type, some of these conversations took place over the phone and via email. Another important factor was ensuring I was providing our Client with a personable service to a high standard to ensure should they need to, they would return to use our services. In addition to the above, I also introduced companies who could refer work to us and became their first port of call. This was important to keep a good flow of work coming through our doors to ensure our Surveyors diaries were maximised to their potential. During my time at MCL Surveying, I have also guided and assisted our Sales Assistant. I was also involved in the organisation of the company rebranding in the Summer of 2021. Show less



SDL Property Management

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Senior Property Manager

  • Nov 2020 - May 2021

• Property Manager

  • Aug 2019 - Nov 2020

  As a Property Manager, my main responsibility is to ensure that all tenants had a smooth moving in process and that any maintenance issues that occurred were dealt with promptly. I have managed portfolios across the country for a number of different clients whilst being in charge of all deposit releases.In addition to my job role, I am also involved in being a Employee Engagement Champion which focuses on bring all areas of SDL together and working on how we can improve things for our colleagues, whilst offering support. Show less



T&K Gallagher Ltd

• Derby, United Kingdom

• Project Planner

  • Jul 2019 - Aug 2019

  At T&K Gallagher’s it is my responsibility to ensure that our engineers have a well planned diary for the day to utilise their time best. This is done by ensuring appointments are booked in particular areas to keep travelling to a minimum, whilst meeting KPI’s. At T&K Gallagher’s it is my responsibility to ensure that our engineers have a well planned diary for the day to utilise their time best. This is done by ensuring appointments are booked in particular areas to keep travelling to a minimum, whilst meeting KPI’s.



Countrywide

• United Kingdom
• Real Estate
• 700 & Above Employee

• Case Handler - Customer Care Team

  • Feb 2018 - May 2019

  As a Case Handler of the Customer Care Team I was responsible for investigating complaints and responding in line with the companies complaint handling procedure. I was able to take complaints over the phone and via email. In addition to this, I was also responsible for monitoring the company’s Net Promotor Score and Feefo. As part of my role it has been appropriate for me to organise a good will gesture or refund.I was selected as a Countrywide Surveying Services, High Achiever in 2018.

• Case Handler - Customer Service Team

  • Jun 2017 - Feb 2018

  My responsibilities within this role was to assist with Post Valuation Queries (PVQ) and ensuring these were answered within the agreed service level time. In this role I worked closely with Valuers and our Clients. In addition to this, I also assisted our customers with any questions they had in regards to a private survey that was carried out.

• Diary Management Team Consultant

  • Sep 2015 - Jun 2017

  During my time as part of the Diary Management Team it was my responsibility to organise the Valuers diary ensuring they had the sufficient amount of work with suitable travelling and ensuring inspections were carried out within the agreed service level agreement. I arranged valuations for Reading, Southampton and South Wales however I did offer my assistance elsewhere when required. This role involved a high volume of telephone calls which included inbound and outbound calls.



FLANNELS

• United Kingdom
• Retail
• 400 - 500 Employee

• Casual Sales Assistant

  • Dec 2014 - Jan 2015

  I was hired by Flannels for a temporary Christmas role, during my short time with the business it was within my role to provide a luxury experience to our clients whilst ensuring the shop was clean and tidy. In addition to this I had to remain mindful of thefts that may take place. I was hired by Flannels for a temporary Christmas role, during my short time with the business it was within my role to provide a luxury experience to our clients whilst ensuring the shop was clean and tidy. In addition to this I had to remain mindful of thefts that may take place.