Experience

Innovate! Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Salesforce Consultant

  • Apr 2023 - Present

  In this role, I leveraged my technical and business analysis skills to understand client needs, document requirements, develop solutions, and ensure successful project delivery. I worked closely with cross-functional teams and served as the key liaison between our technical and business users. - Led and conducted client interviews to gather business requirements and managed the fulfillment of those requests in Jira and Confluence - Created user stories with testable acceptance… Show more In this role, I leveraged my technical and business analysis skills to understand client needs, document requirements, develop solutions, and ensure successful project delivery. I worked closely with cross-functional teams and served as the key liaison between our technical and business users. - Led and conducted client interviews to gather business requirements and managed the fulfillment of those requests in Jira and Confluence - Created user stories with testable acceptance criteria - Developed and conducted training for Microsoft and Salesforce products - Facilitated Waterfall and Agile project delivery for several projects - Developed project plans and led status calls - Monitored technical delivery and provided non-technical support - Maintained and organized document libraries in SharePoint and within our team's Google Drive - Participated in UAT for multiple technical releases - Conducted internal and external business evaluations Show less



CentralApp

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Implementation Salesforce Consultant

  • Jan 2023 - Present

  Louisville, Kentucky, United States As a Salesforce Consultant, I worked closely with clients across industries to understand their unique business needs and delivered customized Salesforce solutions to support their goals for digital transformation. My expertise in both business analysis and Salesforce platform development enabled me to provide end-to-end services and doing full implementations. - Gathered business and technical requirements through stakeholder interviews and workshops - Configured and customized… Show more As a Salesforce Consultant, I worked closely with clients across industries to understand their unique business needs and delivered customized Salesforce solutions to support their goals for digital transformation. My expertise in both business analysis and Salesforce platform development enabled me to provide end-to-end services and doing full implementations. - Gathered business and technical requirements through stakeholder interviews and workshops - Configured and customized Salesforce instances using point-and-click configuration and programmatic methods - Built reports, dashboards, workflows, approval processes, and other automation to optimize business processes - Provided training and adoption support for end users on new Salesforce features - Led migration initiatives to help clients transition from legacy systems onto the Salesforce platform - Managed project lifecycles from planning through deployment following Agile methodology - Advised clients on industry best practices for Salesforce platform optimization and scalability Show less



Innovate! Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Jul 2022 - Jan 2023

  Remote In this role, I leveraged my technical and business analysis skills to understand client needs, document requirements, develop solutions, and ensure successful project delivery. I worked closely with cross-functional teams and served as the key liaison between our technical and business users. - Led and conducted client interviews to gather business requirements and managed the fulfillment of those requests in Jira and Confluence - Created user stories with testable acceptance… Show more In this role, I leveraged my technical and business analysis skills to understand client needs, document requirements, develop solutions, and ensure successful project delivery. I worked closely with cross-functional teams and served as the key liaison between our technical and business users. - Led and conducted client interviews to gather business requirements and managed the fulfillment of those requests in Jira and Confluence - Created user stories with testable acceptance criteria - Developed and conducted training for Microsoft and Salesforce products - Facilitated Waterfall and Agile project delivery for several projects - Developed project plans and led status calls - Monitored technical delivery and provided non-technical support - Maintained and organized document libraries in SharePoint and within our team's Google Drive - Participated in UAT for multiple technical releases - Conducted internal and external business evaluations Show less



Pylons Cloud Innovations

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Salesforce Partner Consultant

  • Apr 2021 - Jul 2022

  Louisville, Kentucky, United States As a Partner Consultant, I specialized in forging trusted advisor relationships with customers to guide partners in crafting impactful Salesforce service offerings tailored to their unique needs. My expertise in adoption strategies and commitment to understanding each customer’s business goals enabled me to effectively prescope and position Salesforce services during pre-sales. - Engaged with customers and prospects to understand business needs and challenges - Prescoped potential… Show more As a Partner Consultant, I specialized in forging trusted advisor relationships with customers to guide partners in crafting impactful Salesforce service offerings tailored to their unique needs. My expertise in adoption strategies and commitment to understanding each customer’s business goals enabled me to effectively prescope and position Salesforce services during pre-sales. - Engaged with customers and prospects to understand business needs and challenges - Prescoped potential projects by gathering requirements - Advised customers on best practices for driving engagement and adoption - Created customized presentations and proposals for Salesforce services - Consulted partners on Salesforce products, releases, and best practices for implementations - Cultivated relationships with customers, partners, and ISVs to expand engagement Show less



Level 12: Software That Works

• United States
• Software Development
• 1 - 100 Employee

• Software Advisor

  • Jan 2020 - Jul 2022

  As a Software Advisor, I served as a key liaison between our technical and business development teams. Leveraging a deep understanding of our software offerings, I gathered actionable requirements from prospects to set up our sales and implementation teams for success. I maintained organized systems of record to align business insights across multiple teams. My business development support provided critical insights to shape strategic decisions and fuel company growth through new products and… Show more As a Software Advisor, I served as a key liaison between our technical and business development teams. Leveraging a deep understanding of our software offerings, I gathered actionable requirements from prospects to set up our sales and implementation teams for success. I maintained organized systems of record to align business insights across multiple teams. My business development support provided critical insights to shape strategic decisions and fuel company growth through new products and partnerships. - Processed and captured business requirements to prepare sales and tech teams for Business Discoveries - Networked on LinkedIn with prospective clients and built partner relationships - Attended conferences to capture networking opportunities - Wrote and produced social media and marketing materials - Maintained and entered data in several software systems to ensure a single source of truth - Led business development initiatives to provide valuable data for new products and business initiatives Show less



Proven Winners Direct

• Manufacturing
• 1 - 100 Employee

• Customer Relations and Product Developer

  • Mar 2019 - Sep 2019

  As a Customer Relations and Product Developer, I served as the critical link between customers and business operations at our plant eCommerce company. I managed post-purchase interactions to foster loyalty while tapping into customer insights to guide the development of new products. My passion for understanding customers coupled with creativity and analytical skills enabled me to connect feedback to business growth. - Managed customer relations on eCommerce platforms (Amazon, Home… Show more As a Customer Relations and Product Developer, I served as the critical link between customers and business operations at our plant eCommerce company. I managed post-purchase interactions to foster loyalty while tapping into customer insights to guide the development of new products. My passion for understanding customers coupled with creativity and analytical skills enabled me to connect feedback to business growth. - Managed customer relations on eCommerce platforms (Amazon, Home Depot) and Salesforce - Responded to customer inquiries and issues to provide excellent service post-purchase - Assisted in photoshoots and created social media content to showcase products - Researched plant varieties and developed new products based on customer insights - Built product marketing campaigns and assets across multiple channels - Analyzed data and customer feedback to guide business intelligence efforts - Documented processes and findings to inform strategy around customer experience Show less