Software support Accounting Team Manager

• Aug 2022 - Present

Customer Service Manager

• Sep 2021 - Present

Senior Team Manager/Supervisor First Central Insurance • Develop Staff. Training. Coaching • Support Staff. Handle escalations. Provide answers and guidance to staff • Be a Manager. Lead and Inspire. Communicate • Do Admin. Leave approvals. Payroll information • Self-Development. Attend briefings/Meetings • Provide KPI stats in scorecard and review form (weekly and monthly) • Coaching • Data capturing • Handle and resolve client escalations • Floor assistance • Disputes resolution • Manage a team and expectations from management and the client • Attend weekly internal and external calibrations and provide feedback • Scorecards • Payroll and commission • HR/IR • Inspire and Motivate • Organizing work • Delegating tasks • Leading by example • Problem solving • Managing project progress • Managing the day-to-day activities of the team • Motivating the team to achieve organizational goals. • Developing and implementing a timeline to achieve targets • Conducting training of team members to maximize their potential • Reporting • Client meetings Show less

Team Leader

• Nov 2016 - May 2022