Experience

This Here

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Aug 2022 - Present

• Senior Account Executive

  • Oct 2020 - Aug 2022

• Account Executive

  • Oct 2020 - Feb 2022



PUMA Group

• Venezuela
• Telephone Call Centers
• 1 - 100 Employee

• Receptionist

  • Oct 2017 - Oct 2020

  I am the first point of contact for Puma. My receptionist’s duties include offering administrative support across the organization. As this is also a customer service role, I have to ensure I maintain a pleasant, courteous and bubbly personality. I have to always be ready to deal with situations in a timely and effective manner, whilst streamlining office operations. Multitasking and stress management skills are essential for this position. Ultimately, my duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.• Direct visitors to the appropriate person and department• Answer, and forward incoming phone calls • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)• Provide basic and accurate information in person and via phone/email• Receive, sort and distribute daily mail/deliveries• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)• Order front office supplies and keep inventory of stock• Update calendars and schedule meetings• Arrange travel and accommodations• Keep updated records of office expenses and costs• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing• Booking models for sell-ins• Diary Management for Head of Marketing• Coordinating Internal Events for Marketing Team• Booking travel and accommodation• Expenses for Finance Director, Head of Merchandising and Head of Marketing• Creating and Maintaining relationships with Hotels and PR Companies • Supporting Marketing team with a number of projects aligned to commercial and ambassador led projects Show less

• Receptionist and Showroom Coordinator

  • Oct 2017 - Oct 2020



COBRA PUMA GOLF

• United States
• Sporting Goods Manufacturing
• 300 - 400 Employee

• Head of Operations Assistant/Administrator

  • Sep 2017 - Oct 2017

  In this role I was performing administrative, reconciliation and customer service duties. In addition to reviewing merchandise and filling customer orders. In this role I was performing administrative, reconciliation and customer service duties. In addition to reviewing merchandise and filling customer orders.



LuxDeco

• United Kingdom
• Retail
• 1 - 100 Employee

• VIP and Trade Client Services Consultant

  • Oct 2016 - Aug 2017

  This role introduced me to the world of luxury interior design so not only did I have to learn the in-house systems, but the industry as well. I interacted with three types of customer: VIPs, Trade and regular who are all internationally based, therefore I had to ensure that all customers receive the same experience whilst shopping with LuxDeco. *Efficiently manage and log customer orders and queries as received through all channels – website, live chat (online), email and telephone in a timely and professional manner *Creating, building and maintaining customer relationships * Strong product knowledge and keeping up to date with current interior trends * Generating sales for the Company * Manage telephone orders and assist customers with any online queries * Assisting with personal style recommendations * Assist in customer returns as per company policy and processing refunds where needed with the aim of turning customer returns into an exchange * Provide trade customers with pricing and information and when advised assist The Customer Experience Manager in other special tasks for regular and trade customers *Raising proforma invoices, quotes and processing payments Show less



Athens Magazine

• Book and Periodical Publishing

• Creative Internship

  • Jun 2016 - Sep 2016

  This role allowed me to exercise my creative vision whilst learning new skills in a challenging and fast-paced environment. I was responsible for administering the look, feel and delivery of photoshoots for the publication. In order to do this, I would be given the client’s brief before working with Athens’ internal teams to deliver a pleasing and coherent deliverable vision, containing a theme and key message for the client’s advertising campaign. I was required to understand a range of disciplines, including the need to be capable of working in art direction, concept planning, timeline management, execution of deliverables and post-delivery reporting and analysis. My main duties were:*Understand the brief, both internal or external (proposed by the client).*Create an overall visual framework which can be accommodated by internal teams.*Liaise with the client to ensure the proposed scheme is satisfactory.*Consult with internal artistic teams to design a deliverable plan of execution.*Supervise the design process and assemble content so as to meet the overall theme.*Ensure strict deadlines are met throughout the course of project management.*Correspond with and meet client post-assembly to ensure the brief has been met.*Modify design plan to accommodate requests of internal or external customers post- completion. Show less

• Team Assistant

  • Aug 2014 - Sep 2016

  In this role, I had to know the brand inside out in order to understand the goal, audience, and message of a campaign and create copy to suit. My day-to-day activities included: *Developing relevant content topics to reach the company's target customers. *Create, curate, and manage all published content (images, video and written).*Provide coverage for any arts events the magazine was invited to and uploading onto the company social media.*Supporting the Brand Manager in development and delivery of the digital marketing strategy Show less



Monsoon Accessorize

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Representative (Contract)

  • Jun 2015 - 2016

  This role required me to interact with customers to provide and process information in response to their inquiries, concerns and requests about the Company products and services. I had to have excellent communication skills, both written and verbal and be able to listen and pay attention to detail and accuracy so I could analyse problems and solve them. Often I had to take initiative and adapt to any changes in addition to being able to maintain professionalism during stressful situations. My main duties included: *Dealing directly with customers either by telephone or email *Being fully knowledgeable of all retail store policies and procedures *Keeping up to date on all promotions and offers in store and online *Responding promptly to customer inquiries *Handling and resolving customer complaints *Obtaining and evaluating all relevant information to handle product and service inquiries *Providing pricing and delivery information *Perform customer verifications *Setting up new customer accounts *Processing orders, forms, applications and requests *Organising workflow to meet customer timeframes *Directing requests and unresolved issues to the designated resource *Managing customers' accounts *Keeping records of customer interactions and transactions *Recording details of inquiries, comments and complaints *Recording details of actions taken *Preparing and distributing customer activity reports *Maintaining customer databases *Managing administration *Communicating and coordinating with internal departments *Following up on customer interactions *Providing feedback on the efficiency of the customer service process *Social Media Management Show less



The Squeeze

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Brand Communications

  • Aug 2012 - May 2015

  I was generally responsible for developing a strong brand name and image as well as enhancing a particular brand image. I helped to increase brand awareness by building and maintaining relationships between the Company and their clients and audiences. I ensured that all team members provided a high quality of customer service by monitoring the delivery of the brand direction and recommending areas of improvement. My responsibilities included: creating and implementing a long-term communication strategy producing a yearly commercial calendar plan liaising with all departments acts as the brand’s spokesperson with media relations. managing communications with external persons developing written material whilst keeping the company’s vision, mission, and objectives in mind organising company events Show less



BBC

• Italy
• Technology, Information and Internet
• 1 - 100 Employee

• Television Production Intern

  • Jan 2014 - Feb 2014

  In this role I was responsible for providing administrative and organisational support to senior production staff prior to, during and after production of the programme. My responsibilities included: Clearing copyrights Booking studios and production equipment Liaising with different departments involved in the project Organising meetings Preparing and distributing briefing notes Organising schedules and contracts In this role I was responsible for providing administrative and organisational support to senior production staff prior to, during and after production of the programme. My responsibilities included: Clearing copyrights Booking studios and production equipment Liaising with different departments involved in the project Organising meetings Preparing and distributing briefing notes Organising schedules and contracts


Luti Media
• United Kingdom
• Entertainment Providers
• 1 - 100 Employee
• Creative Intern

  • Mar 2013 - Apr 2013

Then and Now Shop
• United States
• Public Relations Intern

  • Nov 2012 - Jan 2013

The Voice Newspaper
• Botswana
• Newspaper Publishing
• 1 - 100 Employee
• Journalism Intern

  • Apr 2012 - Jun 2012

At Home Magazine UK
• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee
• Editorial Assistant Intern

  • Jul 2011 - Aug 2011