Experience

Three Plus Consulting
• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee
• Workday Analyst

  • Sep 2022 - Present


DAM Health

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• HR Data Analyst

  • Dec 2020 - Jun 2022

  To provide comprehensive HR support to the business. This dynamic position requires the ability to work in a fast paced environment with a high volume of ad hoc changes, anticipate needs and offer creative solutions to problems with a high level of attention to detail. This role is extremely varied some of the responsibilities include; ● Day to day organisational system support for HR ● Answering queries and troubleshooting to support the wider business ● Monitoring shared mailbox for incoming changes ● Processing job change transactions including but not limited to, promotions, transfers, terminations, salary changes. ● Process improvements where required. ● Creating templates for easier data transfer between stakeholders ● Taking project meetings and reporting back with actions Involvement with interviewing, hiring and training staff Show less



Church Studios

• Australia
• Furniture and Home Furnishings Manufacturing

• Executive Assistant

  • Oct 2019 - Oct 2020

  Providing a wide range of support to an exciting business. This role was extremely varied and included some of the following roles & responsibilities; ● Monitoring daily communications and answering any queries. ● Preparing statutory accounts. ● Leading on company social media strategy ● Implementing CRM system within the business ● Ensuring payments, amounts and records are correct ● Working with spreadsheets, sales and purchase ledgers ● On-boarding and off-boarding of joiners and leavers ● Creating policies and procedures within the business ● Day to day support system for HR policies ● Sending offer letters and contracts ● Processing job changes ● Oversight of projects ● Maintaining and monitoring budgets and expenses ● Sourcing candidates and interviewing potential employees Show less



Origin Housing

• Design Services
• 1 - 100 Employee

• Property Team Manager & Head of Supported Housing

  • Feb 2013 - Oct 2019

  Providing a high level of management across the property management team ensuring a high level of customer service was achieved. ● The creation and implementation of property action plans in partnership with residents and other stakeholders for all tenure types ● Implementing policies and procedures that comply with legislation and good practice to ensure that the service meets its obligations and statutory requirements ● To monitor and manage contracts in the local neighbourhood, ensuring effective delivery of services and VFM, and take appropriate action where service does not meet the required standard ● Support the New Build Development Team in the successful acquisition, planning and handover of new developments, and to engage in the post completion review process ● Review draft service charge schedules for each estate/property within the patch/neighbourhood as part of the annual review of rents and service charges. ● To effectively develop and manage local service budgets ensuring that they are used appropriately. ● To lead on first responses to service requests, including dealing with antisocial behaviour and customer complaints in line with Origin policies and procedures ● To have a full understanding and overview of rents, income collection, repairs, lettings, community development and outreach support in the neighbourhood and coordinate the range of services delivered in the neighbourhood ● Process annual appraisals for my team via Success Factors ● Collaborated with HR for process improvements on CIPHR ● Managing junior staff and trainees ● To adhere to administrative policies and processes for record keeping, reporting and general organisation, including the management of purchase orders, invoices, estate inspections, tenancy audits, learning and development records etc. ● Preparing articles for our staff intranet and external websites ● Organising resident events, attending AGM’s, chairing meetings. ● To prepare legal paperwork and attend county court Show less



Family Mosaic

• United Kingdom
• Construction
• 300 - 400 Employee

• Property Manager & Office Manager

  • Oct 2010 - Jan 2013

  • Responsible for the efficient and responsive delivery of all tenancy and estate management services across a number of neighbourhoods. • Lead, motivate and develop a multi-disciplinary team providing estate and tenancy services, managing performance and ensuring delivery of business plan targets. • Manage service contracts and ensure excellent standards of customer services and value for money. • Lead on one or more Group-wide housing management priorities, for example: Anti-Social Behaviour, Rent Arrears, Caretaking, Mixed-Tenure Management, Lettings, etc • Work with, and lead on multi-agency projects and approaches, with local authorities, voluntary organisations, the police and other housing agencies to deliver a holistic, community-focused service. • Provide an expert housing management perspective into and, from time to time, lead on cross-functional activities and project teams, working with colleagues from other group members and central services such as HR, Finance and IT. • Develop and maintain policies and procedures to ensure the delivery of the best, responsive and cost-effective services to our customers. • Set and monitor team budgets, being responsible for managing expenditure and taking decisive corrective action where necessary. • Seek out and respond to customer feedback and to involve tenants in decision-making. • Collate and analyse information, and produce reports on neighbourhood services activities and outcomes. Show less



Notting Hill Housing Trust

• United Kingdom
• Retail

• Credit Controller & Executive Assistant

  • Apr 2009 - Oct 2010

  • Processing invoices • Managing service charges • Dealing with Tenancy management issues • Collecting weekly performance indicators • Setting new rents on our in-house system, Northgate • Attending county court in possession order cases • Managing budgets • Preventing arrears increasing • Deputising for the Credit Manager in there absence • Advising tenants on eligibility for housing benefit • Processing invoices • Managing service charges • Dealing with Tenancy management issues • Collecting weekly performance indicators • Setting new rents on our in-house system, Northgate • Attending county court in possession order cases • Managing budgets • Preventing arrears increasing • Deputising for the Credit Manager in there absence • Advising tenants on eligibility for housing benefit