Experience

Notes Coffee Roasters

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Store Manager

  • Oct 2019 - Present

  I am a passionate and motivated Store Manager of a busy coffee shop/wine bar in Canary Wharf. I have lots of experience in management and hospitality and am looking to expand on this knowledge by completing a degree in Business Management.- Responsible for a large team in a busy area of Canary Wharf- Daily ordering and controlling stock- Stocktake Monthly- Rota creation- PnL and budget calculations- Health and Safety maintained at all times to a high standard- Carrying out interviews and trial shifts, and disciplinaries if necessary- Using excel and word to do end of month/annual paperwork and costings- Serving customers and managing a busy floor- Serving wine and food in the evenings with table service- Making brunch and other foods on the weekends and daytime- Ensuring all staff maintain high standardsCoronavirus related:- Had meetings with table QR code providers in order to meet government guidelines- Helped to create health and safety procedures for my store to meet requirements- Ensuring all staff and customers are following current requirements from UK government



Department Of Coffee and Social Affairs

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Area Manager

  • Feb 2018 - Oct 2019

  I worked as a retail area/operations manager for a busy central London coffee chain. I was responsible for 4 shops in the west-end including jobs such as:- Ordering goods- Staff rotas and HR- Budgeting and PnL creation- Interviewing and running trial shifts- Serving customers in a fast paced environment- Making business decisions that directly impact the business (such as business meetings with online ordering clients, wastage sales etc)- Serving and creating high quality coffee and food



Harris + Hoole

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Assistant Store Manager

  • Oct 2016 - Feb 2018

  - Aiding the store manager in ordering, staffing and planning- Making coffee, food and other beverages- Local Community involvement, running charity events etc- Shift leader when manager not present, making important decisions- Structuring the flow of the shop and making changes - Participated in Barista competitions and came 2nd in the company competition - Aiding the store manager in ordering, staffing and planning- Making coffee, food and other beverages- Local Community involvement, running charity events etc- Shift leader when manager not present, making important decisions- Structuring the flow of the shop and making changes - Participated in Barista competitions and came 2nd in the company competition



Artigiano Espresso & Wine Bar

• United Kingdom
• Food & Beverages
• 1 - 100 Employee

• Head Barista

  • Dec 2014 - Aug 2016

  - Hand crafted speciality coffee- Dialled in machines and created recipes- Trained 2 new baristas - Keeping customer and barista areas clean and tidy at all times- Trained by UK barista world champion - Hand crafted speciality coffee- Dialled in machines and created recipes- Trained 2 new baristas - Keeping customer and barista areas clean and tidy at all times- Trained by UK barista world champion



Harris + Hoole

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Head Barista / Shift Leader

  • Jan 2014 - Dec 2014

  - Worked with speciality barista equipment - Worked as part of a team and independently to deliver great goods and services- Became Head Barista quickly and developed a passion for coffee- Learned a lot about the company and ensured customers always had their questions answered- Ran an efficient and friendly service - Worked with speciality barista equipment - Worked as part of a team and independently to deliver great goods and services- Became Head Barista quickly and developed a passion for coffee- Learned a lot about the company and ensured customers always had their questions answered- Ran an efficient and friendly service



The Willows Cafe

• United Kingdom

• Waitress/Barista

  • Oct 2011 - Mar 2014

  - First job aged 14, learnt how to make coffee and food in the kitchen- Served and waited tables quickly and efficiently - Lots of regular customers, made them feel valued by remembering their orders and names- Polite, timely and efficient- When events came like Henley Regatta was always on hand to work more and give a helping hand- Covered for staff absences- Cashed up, opened up and close up shop daily- Attention to detail and health and safety standards - First job aged 14, learnt how to make coffee and food in the kitchen- Served and waited tables quickly and efficiently - Lots of regular customers, made them feel valued by remembering their orders and names- Polite, timely and efficient- When events came like Henley Regatta was always on hand to work more and give a helping hand- Covered for staff absences- Cashed up, opened up and close up shop daily- Attention to detail and health and safety standards