Service Manager - Service Sales and VisMin Service Operations

• Jan 2023 - Present

Overall management of Preventive Maintenance customers nationwide. Based in the Visayas reporting monthly on-site to NCR head office. Ensuring to have an efficient and proactive approach to business with maximum quality, delivering After-Sales Service business profitability for the company. Oversees the day-to-day service operations of nationwide maintenance business and well as branch operation of Cebu, Iloilo, Davao & Cagayan de Oro branches (Visayas and Mindanao area).

Service Operations Manager - Visayas and Mindanao

• May 2022 - Jan 2023

Providing leadership and direction to the After-Sales Service team. Works with and takes direction from the Japanese General Manager. Oversees the Service Planning and Service Branch Operations for Visayas and Mindanao areas.

Assistant Manager

• Mar 2020 - May 2022

Administratively handles the overall branch operation. Focus on working with Service team for Visayas to ensure that strategies are executed, resources are coordinated and customer satisfaction is achieved.Monitor effectiveness and quality customer service of front-end operations to ensure absolute customer satisfaction.Coordinate with Sales Department and Technical Support team for an efficient sales execution and quality project deliveries. Reports to Division Manager of After Sales Service and National Sales Manager. Show less

Aftersales Manager

• Jan 2014 - Feb 2020

1. Handle overall supervisions of the Dealer Parts Department.2. Responsible for profits of Parts Department through the sale of parts and accessories.3. Manage departmental expenses so profit is realized.4. Establish and maintain Customer Relations through proper procedure on customer follow-up, return policy, handling customer complaints and other related procedure on customer care.5. Recruit, hire and orient department team members using dealer personnel management system.6. Maintain inventory control system in order to meet the dealership's parts and accessories demand from all customers.7. Establish and maintain inventory storage system including equipment, supplies and logistics.8. Maintain parts facility and equipment in effective working condition. Advise management on equipment needed by the department to realize effective operations,9. Establish and maintain relationship with the distributor that results in sound working arrangements. Implement and monitor distributor - set standard policies and procedures.10. Use job classification work standards and job descriptions to monitor and measure individual team member's effectiveness.11. Maintain catalogs, price schedules, parts and service bulletins and other technical bulletins that are available to team members.12. Conduct periodic departmental staff meeting.13. Coordinate with other departments to ensure optimum cooperation and thereby, maximize dealer profitability.14. Prepare and participate in meetings with the management and other department heads, and distributor - scheduled meetings.15. Prepare action programs necessary to provide direction for the department including formulation of policies that are consistent with the dealer business plan.16. Develop program (Incentive Plan) to motivate department team members.17. Coordinate with the Vehicle Sales Manager about accessories sales. Show less

Assistant Manager

• Mar 2013 - Dec 2013

Assistant Department Manager - Genuine Parts and Accessories (Sales and Operation)

Service Advisor

• Jul 2010 - Feb 2013

Telecommunications Specialist

• Jan 2010 - Jun 2010

Local Help as Cadet Engineer work with Telecommunication Field Engineer assigned in Visayas Sales Operations. Local Help as Cadet Engineer work with Telecommunication Field Engineer assigned in Visayas Sales Operations.