Experience

City Science

• United Kingdom
• Engineering Services
• 1 - 100 Employee

• Principal Energy & Sustainability Consultant

  • May 2023 - Present

• Senior Energy and Sustainability Consultant

  • Jul 2022 - May 2023

• Energy and Sustainability Consultant

  • Nov 2020 - Jul 2022

  As a PRINCE2 project manager, I have overseen and managed a variety of key transport and energy projects at City Science. Utilising my impeccable organisation skills and attention to detail, I ensure projects are operated to the highest of specifications. Vicky Robins from Oxford City Council commented “Jade’s sound knowledge of PRINCE2 and creation of clear-to-follow governance process ensured [the Gul-e] project stayed on track. Her risk management skills were excellent and reduced scope creep as well as budgetary challenges. Jade baked in lessons learned to each work package which helped keep stakeholders focused and built rigour into the project as it matured”.In addition, I apply technical expertise to consult on and develop a variety of strategies, white papers, and innovation research projects across sectors. Other key skills include energy mapping and modelling, stakeholder engagement, UX and design, data auditing, business case/commercial modelling, presentation skills and e-learning development. Show less



Scarlett Entertainment

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Training Manager

  • Aug 2019 - Nov 2020

  - Redesigned the training process for roles across the company.- Worked across departments to streamline company processes and facilitate better working relationships.- Developed training resources and materials sensitive to learning styles.- Examined applicants and hosted interviews.- Analysed productivity and held motivational presentations to improve productivity as part of ongoing training.

• Senior Account Manager

  • Jan 2019 - Aug 2019

  - Worked with clients to implement and organise entertainment for global events.- Procured new business and engaged in client servicing.- Consistently met demanding deadlines and sales targets.- Project managed events from the office and in person.- Managed relationships with artists- Researched and procured new acts globally to client/event specification. - Trained, managed and delegated to an assistant.

• Account Manager

  • Jan 2018 - Jan 2019

  - Worked with clients to implement and organise entertainment for global events.- Procured new business and engaged in client servicing.- Consistently met demanding deadlines and sales targets.- Project managed events from the office and in person.- Managed relationships with artists- Researched and procured new acts globally to client/event specification.



F&W Media International

• Events and Business Development Manager

  • Feb 2016 - Dec 2017

  In April 2017, I was promoted from Sales and Events Administrator to Events and Business Development Manager. In addition to the responsibilities listed in the former role, my position has advanced exponentially.Creativity, strategic thinking and commercial awareness has led to a 2018 master plan which doubles the number of events currently offered by FWI. Key factors integral to the expansion include process refinement, efficient resource utilisation and by recognising, developing and maintaining mutually beneficial B2B partnerships. Partnerships with companies including The London Book Fair, Arena Travel and Upper Street have increased our agility and enabled us to weave new types of events into the product mix (such as conferences, tours and consumer shows) while simultaneously building brand awareness and audience through cross-promotion. Show less

• Sales and Events Administrator

  • Feb 2016 - Apr 2017

  Originally a publishing house, F+W Media has evolved into a dynamic international media and content company that has recently ventured into events. My role has been heavily involved with the planning and organisation of the events brand, The Craft Sanctuary. With an emphasis on residential crafting programmes, the new venture has provided me with a wealth of experience in start-up business and event organisation as a whole.Procurement Scouting for venues based on a very specific list of needs. Negotiating packages/fees with venues. Liaising with tutors and developing workshops based on customer preferences. Sourcing all materials and products needed including complex orders for the crafting workshops. Gaining sponsors and building strong, mutually beneficial relationships with them.Marketing and ResearchAnalysing market and customer trends to determine which workshops and tutors should be included within the programme. Conducting market research, reporting findings in a presentable manner and adapting the business accordingly. Writing marketing copy, organising marketing efforts and liaising with the marketing team. Using branding and presentation to standardise our offering.Accounting Producing P&L statements, performing break even analysis, creating budgets and abiding by them.ManagementDeveloping and planning a programme of events. Tactical and operational planning for the brand’s long term objectives. Conferring with the customer services team and delegating tasks accordingly.SalesResponsibile for licensing our content to UK magazines. Involving marketing and relationship management, negotiating fees and coordinating the preparation of digital assets. I have streamlined our processes by redeveloping the stock return procedure. By questioning the department’s use of customer segmentation, my insights have initiated a redesign of our CRM approach allowing us to better target our consumers and provide them with more relevant information. Show less



Willalooka Tavern

• Hospitality
• 1 - 100 Employee

• Seasonal General Manager

  • Apr 2015 - Jul 2015

  The Willalooka Tavern is first and foremost a locals pub and restaurant, however with motel rooms, a bottle shop, a cafe and service station facilities I had to be extremely versatile and cope well under high pressure. Hospitality This varied role involved multitasking (sometimes solely running all areas) high-volume cooking, baking, devising specials menus, barista skills, bar tending, clearing, cleaning, serving, forklift driving. Events management In four months I organised three successful events including music, catering and stock, games, staffing, advertising and all prep and pack down. Customer service Dealt with customer service issues in person, on the phone and via social media. Improved the level of customer service throughout by training staff and dealt with all customer service issues. Marketing and product development Solely responsible for all marketing efforts. Utilised print, radio and social media marketing to boost sales, create hype and strengthen brand recognition. Designed crisp signs, flyers, posters and menus. Conducted primary research. Designed and branded a new cocktail list in an attempt to boost attraction of female consumers. Oversaw the development of a new website. In addition, I boosted footfall by creating a more inviting atmosphere by using rustic decorations and designing a new "open" sign. HR management Organising the rosters, delegating tasks, discipline, training, encouragement and morale building. Administration Managed the extensive computer and Point of Sale system, created sales reports. paying creditors and staff wages, balancing tills and recording weekly banking. Ordering Making phone and online orders. Predicted demand for all products across the bar, shop and fuel as well as ordering all food, cleaning products and packaging items for the back of house. Show less



Wise Vineyard Restaurant

• Australia
• Restaurants

• Food and Beverage Attendant

  • Feb 2015 - Apr 2015

  Casual fine dining Greek/Modern Australian Cuisine _____________________________ Detailed product knowledge Wine pairing Barista Managing large sections Running food Wedding service Bridal Table service Team Service Serving canapés Silver service Casual fine dining Greek/Modern Australian Cuisine _____________________________ Detailed product knowledge Wine pairing Barista Managing large sections Running food Wedding service Bridal Table service Team Service Serving canapés Silver service



Matso's Broome Brewery

• Broome, Western Australia

• Food and Beverage Attendant

  • Aug 2014 - Jan 2015

  Famous within Western Australia, Matso’s is a quirky micro brewery with an extremely high customer turnover. With casual but attentive service, customers can enjoy Modern Australian cuisine whilst sipping paired beer. ________________________ Table service for large sections Bar tending Knowledge of home-brewed beer Multitasking and dealing with extremely high turnover Running and closing the bar by myself Running large sections Making coffee Staff training Educating customers about the history of the building Replenishing stock Closing the restaurant Dishwashing Show less



Pinctada Resorts

• Australia
• Hospitality
• 1 - 100 Employee

• Food and Beverage Attendant

  • Jul 2014 - Dec 2014

  5* Resort Restaurant Contemporary Australian and Mediterranean Cuisine __________________ Fine dining waitressing Running food Wine waiting Bar tending (including cocktails) Making coffee with manual machine Providing room service Arranging transportation 5* Resort Restaurant Contemporary Australian and Mediterranean Cuisine __________________ Fine dining waitressing Running food Wine waiting Bar tending (including cocktails) Making coffee with manual machine Providing room service Arranging transportation



Johnson Pastoral SA

• South Australia

• Voluntary Worker: Farm Hand, Administration Assistant, Au Pair

  • Apr 2014 - Jul 2014

  Despite having no previous farming experience, I proved to be a valuable worker on the Johnson’s sheep and cattle farm. ______________ Drafting and vaccinating sheep and cattle, mustering and feeding sheep and cattle, fixing and maintaining fences and machinery, hand-rearing calves, office administration, cooking for seven, baking and experimenting with food, painting and gardening, cleaning and child-minding. Despite having no previous farming experience, I proved to be a valuable worker on the Johnson’s sheep and cattle farm. ______________ Drafting and vaccinating sheep and cattle, mustering and feeding sheep and cattle, fixing and maintaining fences and machinery, hand-rearing calves, office administration, cooking for seven, baking and experimenting with food, painting and gardening, cleaning and child-minding.



Peppers Retreats, Resorts & Hotels

• Hospitality
• 100 - 200 Employee

• Food and Beverage Attendant

  • Sep 2013 - Jan 2014

  5* Resort Modern Australian Cuisine I spent four months at this "Property of the year" branch and became one of the family. High standards and expectations enabled me to work to my potential. _________________________ Fine dining waitressing Bar tending Cocktail making (and inventing) Barista Restocking the minibar in hotel rooms Clearing and rearranging stock rooms Opening and setting up for breakfast by myself Cashing off at the end of the day General errands for guests around the hotel Show less



Postscript Books

• United Kingdom
• Online and Mail Order Retail
• 1 - 100 Employee

• Administration Assistant and Sales Advisor

  • Feb 2013 - May 2013

  Mail-order book company ________________________ OFFICE ADMINISTRATION Creating daily sales reports Processing incoming and outgoing post Taking minutes Enforced H&S standards SALES Taking sales calls Detailed product knowledge Making recommendations and up-selling CUSTOMER SERVICE Resolving problems Dealing with difficult customers and ensuring satisfaction Mail-order book company ________________________ OFFICE ADMINISTRATION Creating daily sales reports Processing incoming and outgoing post Taking minutes Enforced H&S standards SALES Taking sales calls Detailed product knowledge Making recommendations and up-selling CUSTOMER SERVICE Resolving problems Dealing with difficult customers and ensuring satisfaction



Age UK Enterprises Limited

• Ashburton, Devon

• Customer Service Advisor and Data Entry

  • Aug 2012 - Feb 2013

  Charity Call Centre __________________ CUSTOMER SERVICE ADVISOR Taking incoming calls Capturing caller data Analysing customer issues Sending out relevant information Giving useful contacts Transferring calls DATA ENTRY Inputting hundreds of customer contacts, competition entries and suppressions per day Utilising my 61 words per minute typing skills Charity Call Centre __________________ CUSTOMER SERVICE ADVISOR Taking incoming calls Capturing caller data Analysing customer issues Sending out relevant information Giving useful contacts Transferring calls DATA ENTRY Inputting hundreds of customer contacts, competition entries and suppressions per day Utilising my 61 words per minute typing skills



Off to Work

• United Kingdom
• Staffing and Recruiting
• 500 - 600 Employee

• Barista, Bar Attendant, Cashier, Waitress

  • Jul 2011 - Aug 2012

  A goldmine for experience, this agency provides hospitality workers for large events in and around London. Fulfilling varying roles at reputable locations such as the Natural History Museum, the 2012 Olympics and the Brit Awards increased my versatility, confidence and boosted my plethora of skills. I was asked back to several venues (one of which for an entire summer) which shows employer satisfaction. ____________________________ Wine waiting Skilled use of manual coffee machines Team service for dinners with 600+ guests Serving food and drinks in cafes Supervising/being a team leader Cashier at large volume events Serving in bars Serving canapés Hostessing Silver service Show less



The Court Farm Inn

• Abbotskerswell

• Waitress

  • May 2007 - Sep 2010

  I worked at this very popular village pub and restaurant during my time at school and university holidays. ________________________ Greeting customers and taking orders Serving drinks Delivering food Serving at events Preparing and serving desserts Serving at the bar on the most busy night Co-hosting the Friday Night Meat Draw I worked at this very popular village pub and restaurant during my time at school and university holidays. ________________________ Greeting customers and taking orders Serving drinks Delivering food Serving at events Preparing and serving desserts Serving at the bar on the most busy night Co-hosting the Friday Night Meat Draw



Sally Ann's Tea Room

• Abbotskerswell

• Waitress and Kitchen Hand

  • Oct 2006 - Sep 2009

  This vintage style tea and coffee shop was a great place to start my career in hospitality. I was lucky enough to be part of a loving team who took pride in teaching me a solid foundation of skills that I have developed and refined over time. __________________________ Taking orders Serving high tea, lunches, cakes and other snacks Preparing specialist coffees Ensuring a high level of service and quality Preparing salads and desserts Taking payment This vintage style tea and coffee shop was a great place to start my career in hospitality. I was lucky enough to be part of a loving team who took pride in teaching me a solid foundation of skills that I have developed and refined over time. __________________________ Taking orders Serving high tea, lunches, cakes and other snacks Preparing specialist coffees Ensuring a high level of service and quality Preparing salads and desserts Taking payment



Exeter Archaeology

• Exeter, United Kingdom

• Voluntary worker

  • Jul 2008 - Jul 2008

  At this placement I handled post-excavation items preparing them for museum display. Furthermore I was invited to join one of the teams to complete excavation fieldwork in Exminster and was later acknowledged in the published report. At this placement I handled post-excavation items preparing them for museum display. Furthermore I was invited to join one of the teams to complete excavation fieldwork in Exminster and was later acknowledged in the published report.