Experience

APRIL International

• France
• Insurance
• 100 - 200 Employee

• Director Of Operations And Customer Services

  • Jul 2021 - Present



Aviva

• United Kingdom
• Financial Services
• 700 & Above Employee

• General Insurance Claims Director

  • Feb 2018 - Jul 2021

  People leadership (team of 100 people and 3 sites). Design and deliver the claims strategy and operating model. Drive the transformation and innovation of claims department. People leadership (team of 100 people and 3 sites). Design and deliver the claims strategy and operating model. Drive the transformation and innovation of claims department.



Plug and Play Tech Center

• United States
• Venture Capital and Private Equity Principals
• 700 & Above Employee

• Aviva Corporate Representative at Plug and Play Tech Center

  • Jul 2017 - Jan 2018

  Based in Silicon Valley and working alongside some of the most exciting startups in the world, taking a lead role developing disruptive, innovative Insurtech solutions for Aviva. Based in Silicon Valley and working alongside some of the most exciting startups in the world, taking a lead role developing disruptive, innovative Insurtech solutions for Aviva.



Aviva

• United Kingdom
• Financial Services
• 700 & Above Employee

• Business Transformation Manager

  • Jul 2016 - Jun 2017

  SME Market Department : Customer Experience Transformation Manager - Member of the strategy core team working on Pro market business plan for the next 3 years - Lead Pros Customer Experience projects and partnerships Claims Department : Claims Transformation Manager - Improve communication with our insurance partners (loss adjusters, craftsmen) by the installation of an interface allowing interchange of data and payments. SME Market Department : Customer Experience Transformation Manager - Member of the strategy core team working on Pro market business plan for the next 3 years - Lead Pros Customer Experience projects and partnerships Claims Department : Claims Transformation Manager - Improve communication with our insurance partners (loss adjusters, craftsmen) by the installation of an interface allowing interchange of data and payments.



Talan

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst Manager

  • Sep 2008 - Jun 2016

  ENEDIS (French public electricity distribution network France) -Smart Metering « Linky » - IOT : Deployment of 35 millions electrical communicating meters Business analyst and Project Manager / Agile methodology – 3 years ENEDIS –Big Data – Development of a Big Data platform storing all the French energy measures Senior Business Analyst - 1 year ENEDIS –Digital Transformation– Workforce management software (web and mobile solution) Chief Product Owner (Team leader - 6 persons) / Agile methodology– 2 years Change Management (10 000 users) – 1 year Show less



Avanade

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Consultant

  • Feb 2006 - Sep 2008

  EUROVIA (2 years): Responsible of a worksite management software (improve performance, quantify the developments, work on new functionalities). Ministry of interior (8 months): Implementation of electronic and counting vote software for the national police administration. EUROVIA (2 years): Responsible of a worksite management software (improve performance, quantify the developments, work on new functionalities). Ministry of interior (8 months): Implementation of electronic and counting vote software for the national police administration.