Experience

Children's Home Society of South Dakota

• United States
• Individual and Family Services
• 1 - 100 Employee

• Network Administrator

  • Jul 2022 - Present

  * Ensures stable operation of the computer networks on a day-to-day basis* Diagnoses problems with network equipment and performs equipment repair or upgrades when appropriate* Administer and maintain end user accounts, permissions, and access rights* Installs, configures, and maintains network cabling and other networking equipment such as hubs, switches, and UPS

• Help Desk Technician

  • Aug 2020 - Jul 2022

  * Handled Identity and Access Management; provisioning, supporting, and disabling user accounts and profiles* Upgraded user's computers and equipment as necessary * Provided maintenance, technical support and troubleshooting of desktop computers, printers, telephones and other devices to ensure effective use of technology resources* Participated in the effective operation of the IT Help Desk by taking requests, tracking work tickets, maintaining equipment inventories



POET

• United States
• Biotechnology Research
• 700 & Above Employee

• Developer I

  • Oct 2018 - Oct 2019

  * First in the company to design and develop a progressive web app for external users, letting them use said application on their phones or on desktop. This app could be used offline and never needed updates from the user * Designed and developed software for internal and external business users and was responsible for maintaining them * Listened to and coordinated with business leaders on how to improve existing software and meet required deadlines * Fixed bugs on existing software and implemented enhancements as business requested * Mostly worked with C#, SQL, ASP.NET, Telerik, IIS, SSRS, Visual Studio, and Azure DevOps Show less



Hy-Vee, Inc.

• Retail
• 700 & Above Employee

• Floral Clerk

  • Mar 2016 - Aug 2019

  * Provided excellent customer service on a daily basis by assessing and communicating customer needs * Trained new employees with the standards and expectations of the department * Stocked and replenished inventory accurately, efficiently, and in a timely manner * Handled incoming calls regarding new and existing orders and helped with customer inquiries * Transferred calls to appropriate department when needed * Provided excellent customer service on a daily basis by assessing and communicating customer needs * Trained new employees with the standards and expectations of the department * Stocked and replenished inventory accurately, efficiently, and in a timely manner * Handled incoming calls regarding new and existing orders and helped with customer inquiries * Transferred calls to appropriate department when needed



Macy's

• 1 - 100 Employee

• Sales Associate

  • Mar 2015 - Mar 2016

  * Assisted customers to find and select products on the sales floor * Persuaded customers to open store credit card on a daily basis * Recommended products to customers, increasing initial sales * Maintained sales floor by sorting, folding, and putting away merchandise in appropriate spots * Assisted customers to find and select products on the sales floor * Persuaded customers to open store credit card on a daily basis * Recommended products to customers, increasing initial sales * Maintained sales floor by sorting, folding, and putting away merchandise in appropriate spots