Experience

Ultra Commerce

• Australia
• Software Development
• 1 - 100 Employee

• Client Solutions Manager

  • 2022 - Present



Slatwall Commerce

• Software Development

• QA Manager

  • Mar 2021 - Jun 2022

• Software QA Lead

  • Mar 2019 - Mar 2021

• Software QA Analyst

  • Mar 2018 - Mar 2019



SoClean Inc.

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• B2B Support Supervisor

  • Nov 2016 - Mar 2018

  As the B2B Support Supervisor, I coach a small team of customer service agents dedicated to serving our valued wholesale customers. Our product is the SoClean— a unique, water-less CPAP sanitizing device. Daily, it's our priority to field a high volume of customer inquiries, ensure all orders are entered quickly, and keep both parcel and pallet shipments moving out the door. As the team leader, I also monitor open orders. When required, I coordinate with the customer, internal contacts, the LTL company, and/or our third party warehouse to resolve any issues delaying fulfillment. In the first quarter of 2017, we embarked on a rapid 5-month NetSuite implementation. In that transition from our legacy system to a full ERP, I was able to help define our requirements to best serve the needs of our wholesale customers.

• Fulfillment Supervisor

  • Jun 2014 - Nov 2016

  ◦ Managed Pick, Pack & Ship for all outgoing parcel and pallet shipments.◦ Trained and led a team of shipping associates through a rapid growth phase (300% outbound parcel volume increase over six months).◦ Assisted in setup, testing and developing rules for shipping software.◦ Managed a merchandise returns area with light repair and repackaging.◦ Tracked and replenished inventory on the shipping floor and in the repair area.◦ Operated a forklift.

• Production Team Leader

  • Dec 2012 - May 2014

  ◦ Worked with a team to manufacture SoClean CPAP Sanitizer devices and adapters.◦ Soldered, drilled, and assembled small electronic components.◦ Repaired and refurbished customer-returned units.◦ Kept records and maintained detailed knowledge of parts and QC procedures.



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Package Handler & Deck Lead

  • Jun 2006 - Nov 2012

  ◦ Unloaded several hundred packages per shift from trailers to staging area.◦ Determined the appropriate conveyor system for each package by knowledge of location codes, scanning, checking labels and charts, and verifying numbers. ◦ Operated a forklift. ◦ As Deck Lead, recorded all incoming trailers, prioritized outgoing freight, and ensured the team continued working to schedule. ◦ Unloaded several hundred packages per shift from trailers to staging area.◦ Determined the appropriate conveyor system for each package by knowledge of location codes, scanning, checking labels and charts, and verifying numbers. ◦ Operated a forklift. ◦ As Deck Lead, recorded all incoming trailers, prioritized outgoing freight, and ensured the team continued working to schedule.