Experience

Hilton Mississauga/Meadowvale
• 1 - 100 Employee
• Assistant Food Beverage Manager

  • Jul 2023 - Present


Paramount Fine Foods

• Canada
• Restaurants
• 100 - 200 Employee

• General Manager

  • Apr 2022 - Jul 2023

  • Optimize profit by controlling food, beverage, and labor cost on daily basis• Estimate food and supplies needs, place orders with distributors and monitor inventory. • Schedule, hire and train staff members.• Handle customer enquiries, catering orders and complaints • Complete all administrative duties payroll, invoices and reports accurately and in a timely manner • Ensure at all times consistent high quality of food, matching the company standards, and compliance with governmental laws Show less

• Restaurant Supervisor

  • Jun 2021 - Apr 2022

  • Responded to customer complaints professionally and resolved them effectively • Oversaw both front and back of house operations, to ensure high quality food standards and unique service• Maintained inventory of all needed supplies• Managed the work schedule of the restaurant staff

• Food Server

  • Nov 2019 - Jun 2021

  • Provide exceptional service to guests while maintaining the company standards• Take orders and handle cash transactions, refills stations, and clean tables • Communicate and discuss with the kitchen customers’ special requests

• Food Runner

  • Aug 2019 - Nov 2019

  • Supported wait staff by assisting them with delivery of food and retrieval of any supplies they may require• Performed physical count of inventory, ensured that stock was organized, and assisted in the unloading and processing of deliveries• Packed, checked, and dispatched takeout orders



The Albany Club Toronto

• Canada
• Political Organizations
• 1 - 100 Employee

• Food Server

  • Sep 2021 - Jan 2022

  • Provided all club members and their guests an exceptional service that reflects the high standards of the Club • Set up venues, buffets, tables, and service station according to the banquet event order • Ensured all members needs are met and charged them accurately for their chits • Provided all club members and their guests an exceptional service that reflects the high standards of the Club • Set up venues, buffets, tables, and service station according to the banquet event order • Ensured all members needs are met and charged them accurately for their chits



Loge Restaurant and Club

• Restaurant Supervisor

  • Oct 2014 - Jul 2018

  • Worked closely with employees to keep service up to standard, provided performance feedback, took corrective actions, and promoted teamwork • Handled all guest requests and complaints in a timely manner achieving high customer service standards • Ensured effective communication between the front and back of the house by briefing special requests, menu changes and other activities • Planned, organized, assigned duties to staff members to ensure team efficiency and productivity • Supervised a team of 18 servers, bar staff and hosts maintaining guest satisfaction, while controlling overall quality of service Show less



Bureau Veritas

• Mexico
• International Trade and Development
• 1 - 100 Employee

• Project Coordinator

  • Jun 2014 - Jul 2016

  • Performed mystery visits to hotels, restaurants and tourist residents • Issued reports and certificates • Coordinated and executed the Mediterranean Diet program in Lebanon in collaboration with the European Union • Performed mystery visits to hotels, restaurants and tourist residents • Issued reports and certificates • Coordinated and executed the Mediterranean Diet program in Lebanon in collaboration with the European Union



Restaurant Le Sud

• France
• Food and Beverage Services
• 1 - 100 Employee

• Restaurant Team Leader

  • May 2013 - Dec 2013

  • Assisted servers to provide the fastest and the most efficient service • Monitored waiters service flow and verified bill payment processing • Oversaw the opening and closing procedures of the restaurant, including inventory control and table setup • Assisted servers to provide the fastest and the most efficient service • Monitored waiters service flow and verified bill payment processing • Oversaw the opening and closing procedures of the restaurant, including inventory control and table setup



Al Mandaloun Grill Restaurant

• Food Server

  • Sep 2009 - Dec 2010

  • Handled customers’ orders, consistently striving for exceptional service experience • Presented menus, answered questions and made suggestions regarding food and beverages • Handled customers’ orders, consistently striving for exceptional service experience • Presented menus, answered questions and made suggestions regarding food and beverages