Experience

Yellow Edge

• Australia
• Professional Training and Coaching
• 1 - 100 Employee

• Corporate Manager

  • Oct 2018 - Present

• Client Manager

  • Apr 2013 - Present

  I successfully managed the largest leadership program delivered by Yellow Edge (YE). The program consisted of 5 program modules and was rolled out to 70 cohorts, totaling in excess of 1500 participants. The feedback for the leadership program was superb with 61% of participants rating the program as excellent. The program has now been running for the three years.Some of my duties include: Manage service delivery including overseeing the execution of programs/projects to ensure a seamless experience for the client; Management and tracking of project budgets according to agreed specifications; Design and coordination of program materials and communication; including learner manuals and handouts, joining information, timelines, diagnostic assessments and correspondence; Develop, manage and maintain strong and effective relationships with all clients, service providers and stakeholders; inspiring trust, proactive problem solving and value adding; Establish and maintain accurate records including program scheduling, resource allocations, participant lists and diagnostic tool/resource utilisation; Manage the delivery of YE executive coaching business; Maintain International Coaching Federation (ICF) standards of YE coaching in recruiting YE coaches – training, abiding by code of ethics etc; Human resource management including creation and implementation of on boarding and induction templates, recruitment and WHS; and  Handling program and coaching enquiries - writing detailed proposals, tenders and quotations through use of Microsoft Office programs



Crowne Plaza Canberra

• Crowne Meetings Coordinator

  • Sep 2011 - Mar 2013

   Implementation and maintainence of Crowne Meetings brand standards and Guest Satisfaction Tracking Survey; Planning and organising of event logistics with the client and operational teams; Overall supervision of events and banquet operations teams; Handling event enquiries - writing detailed event proposals and quotations through use of Microsoft Office programs; Sales – account management of existing clients, proactive client development, attend networking events / industry exhibitions and host menu-tastings and site inspections in order to attract and secure new business; Creating and implementing sales strategies, including strategies for encouraging new and repeat business and up-selling; Liaising with clients and designers to create brand awareness for the event; and Preparation and management of budgets and forecasting and produce month and year end reporting.



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Restaurant & Bar Manager

  • May 2010 - Sep 2011

  In this role some of my duties included: Management of Redsalt restaurant, Binara one bar, In Room Dining, Atrium Lounge and mini bar; Resource planning of the food and beverage department through succession planning, rostering, planning and ordering; Recruitment and human resource management, including training and development and performance management at all levels and operational areas; Work with colleagues in preparation and management of department’s revenue and cost budget; Drive the review process and maintenance of Crowne Plaza Food and Beverage brand standards; and Writing of departmental reports including financial month end and guest feedback reports.



National Convention Centre Canberra

• Banquets Services Manager

  • Sep 2007 - May 2010

  The National Convention Centre was closed for renovation in 2006 – 2007. As a member of the opening team I was personally responsible for creating the front of house NCC brand standards, onboarding, induction programs, recruitment and training of the operational team.As the Banquet Manager for the National Convention Centre Canberra my duties included, but not limited to: Championing IHG “Winning Ways” values and NCC’s core purpose;  Resource planning of the operations department to obtain maximum profit and maximum guest satisfaction whilst maintaining a high quality product and service standard; Recruitment and human resource management, including training and development at all levels and operational areas; Work with colleagues on the management of department’s costs; Manage day to day operation of stores areas including HACCP guidelines; Marketing and updating of website content; Drive the creation and maintenance of Fire Life Safety, HACCP, WHS and security procedures of the centre; Manage contractor management with concerts and exhibitions; Manage operations of car park; and