Jacqui Swain
Education Programme Manager at Hospice New Zealand- Claim this Profile
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Topline Score
Bio
Jacquie Tong
I have had the privilege to work with Jacqui very closely in her different roles over the last few years. In my experience with partnering with Jacqui, I have found her to be prompt with assisting me with my queries and a true professional! Jacqui is knowledgeable in her field and is open to take on any feedback (whether positive or negative), is extremely helpful and one that will always follow up with you no matter what. I have enjoyed working with Jacqui and would welcome any opportunity to work with her again!
Christopher M Gregory AFNZIM
Jacqui is a dedicated and hardworking manager and leader. She took on (seconded to) a greenfields proof of concept 'Patient Access Centre' management role with little warning and no equivalent experience and delivered. She is a clear and logical thinker, a problem solver and always strives to provide excellent service. A great relationship builder. As a leader she is empathetic, a mentor, coach and team oriented. Jacqui was always a pleasure to work with.
Jacquie Tong
I have had the privilege to work with Jacqui very closely in her different roles over the last few years. In my experience with partnering with Jacqui, I have found her to be prompt with assisting me with my queries and a true professional! Jacqui is knowledgeable in her field and is open to take on any feedback (whether positive or negative), is extremely helpful and one that will always follow up with you no matter what. I have enjoyed working with Jacqui and would welcome any opportunity to work with her again!
Christopher M Gregory AFNZIM
Jacqui is a dedicated and hardworking manager and leader. She took on (seconded to) a greenfields proof of concept 'Patient Access Centre' management role with little warning and no equivalent experience and delivered. She is a clear and logical thinker, a problem solver and always strives to provide excellent service. A great relationship builder. As a leader she is empathetic, a mentor, coach and team oriented. Jacqui was always a pleasure to work with.
Jacquie Tong
I have had the privilege to work with Jacqui very closely in her different roles over the last few years. In my experience with partnering with Jacqui, I have found her to be prompt with assisting me with my queries and a true professional! Jacqui is knowledgeable in her field and is open to take on any feedback (whether positive or negative), is extremely helpful and one that will always follow up with you no matter what. I have enjoyed working with Jacqui and would welcome any opportunity to work with her again!
Christopher M Gregory AFNZIM
Jacqui is a dedicated and hardworking manager and leader. She took on (seconded to) a greenfields proof of concept 'Patient Access Centre' management role with little warning and no equivalent experience and delivered. She is a clear and logical thinker, a problem solver and always strives to provide excellent service. A great relationship builder. As a leader she is empathetic, a mentor, coach and team oriented. Jacqui was always a pleasure to work with.
Jacquie Tong
I have had the privilege to work with Jacqui very closely in her different roles over the last few years. In my experience with partnering with Jacqui, I have found her to be prompt with assisting me with my queries and a true professional! Jacqui is knowledgeable in her field and is open to take on any feedback (whether positive or negative), is extremely helpful and one that will always follow up with you no matter what. I have enjoyed working with Jacqui and would welcome any opportunity to work with her again!
Christopher M Gregory AFNZIM
Jacqui is a dedicated and hardworking manager and leader. She took on (seconded to) a greenfields proof of concept 'Patient Access Centre' management role with little warning and no equivalent experience and delivered. She is a clear and logical thinker, a problem solver and always strives to provide excellent service. A great relationship builder. As a leader she is empathetic, a mentor, coach and team oriented. Jacqui was always a pleasure to work with.
Credentials
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Nursing
Nursing Council of New ZealandMay, 2005- Nov, 2024 -
Further and Adult Education Teaching Certificate 7307
City and Guilds London, England -
New Zealand National Certificate in Adult Literacy and Numeracy Education, NCALNE.
New Zealand Education Authority
Experience
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Hospice New Zealand
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New Zealand
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Non-profit Organization Management
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1 - 100 Employee
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Education Programme Manager
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Jul 2023 - Present
I lead, advise on, develop, and implement national education programmes and quality standards, designed to support hospices and other health providers to deliver high quality and consistent palliative care education and services.
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Education Programmes Facilitator
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Jun 2021 - Jul 2023
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Waikato Hospice Community Trust
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Waikato, New Zealand
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Nurse Educator
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Jan 2019 - Jul 2021
I work with an education team responsible for the development and delivery of education and training programmes for Registered Nurses and Care Assistants (and other health professionals as appropriate). This includes in-service education, Hospice New Zealand programmes, seminars, study days, eLearning and educational resources, age related residential care facilities, primary care providers and other community services. I work with an education team responsible for the development and delivery of education and training programmes for Registered Nurses and Care Assistants (and other health professionals as appropriate). This includes in-service education, Hospice New Zealand programmes, seminars, study days, eLearning and educational resources, age related residential care facilities, primary care providers and other community services.
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Access Community Health
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New Zealand
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Hospitals and Health Care
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100 - 200 Employee
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Regional Tutor
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Sep 2015 - Jan 2019
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Medibank
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Australia
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Insurance
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700 & Above Employee
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Clinical Team Leader/Learning and Professional Development Consultant
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May 2014 - Aug 2015
National Learning and Professional Development Consultant – Medibank Health SolutionsProvides Induction training to Registered Nurses new to the role of telephone triage nurse and ongoing training and development to existing staff. Designs and develops training materials in accordance with business and learning needs, Reviews and updates training resources in accordance with Telehealth Nursing Standards and best clinical practice.
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Clinical Programme Manager
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Apr 2012 - May 2014
Contracted to manage the day to day operations of The Patient Access Centre for Midlands Health Network and lead a team of Customer Service Representatives and Triage Nurses delivering services to Integrated Family Health Centres (IFHCs) in the Waikato Region.
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Clinical Team Leader
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Jul 2011 - Mar 2012
Clinical Team Leader within the Healthline programme, managing a team of 17 Triage Nurses. Also taking part in a roster to manage the day to day operations of the Healthline service, under the direction of the National Operations Manager.
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Resource Nurse
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Feb 2011 - Jul 2011
Worked as a Resource Nurse within the Healthline programme, providing real-time support to triage nurses, mentoring and preceptoring new nurses.
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Telephone Triage Nurse
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Aug 2009 - Feb 2011
Providing telephone triage and health advice to the public through the national Healthline service funded by the NZ Ministry of Health.
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Medibank Health Solutions NZ Ltd
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New Zealand
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National Operations Support Manager
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Dec 2014 - Apr 2015
Recent Secondment: In December 2014, was invited to undertake a secondment as the National Operations Support Manager, Medibank Health Solutions NZ supporting thr management of the service delivery of the Nurse Triage (Healthline),Mental Heath, Lifetest and ACC programmes across NewZealand to meet financial, performance and contractual obligations and develop operational capability in line with the companys business goals. This is a nationally focused role that provides leadership to a large number of healthcare professionals, and direct management of 8 team leaders 1 programme coordinator, and 2 operations assistants. Show less
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Amida Training
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Waikato, New Zealand
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Nurse Tutor (Independent Contractor)
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Jan 2008 - Dec 2011
Part-time contract work undertaken in addition to Medibank Resource Nurse role. Delivered and assessed New Zealand Qualifications Authority (NZQA) level 2 & 3 Community Care modules to Health Care Support Workers in the community. Part-time contract work undertaken in addition to Medibank Resource Nurse role. Delivered and assessed New Zealand Qualifications Authority (NZQA) level 2 & 3 Community Care modules to Health Care Support Workers in the community.
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Waikato Palliative Care Service
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WDHB and Hospice Waikato
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Palliative Care Nurse Specialist
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Nov 2005 - Jul 2009
Worked between the hospital and community Palliative Care Service delivering care and supporting patients with life limiting illnesses. Worked between the hospital and community Palliative Care Service delivering care and supporting patients with life limiting illnesses.
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Community
