Jacqui Rossetter
Director of Help Desk and Testing Administration at Thomas Edison State University- Claim this Profile
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Bio
LinkedIn User
Jacqui bring a freshness and passion to her position as Adviser to the St. Joseph yearbook that is refreshing and inspiring. Her ability to deliver the needed resources to get our KCI program running for the University speaks volumes to the working relationships she has with her colleagues and the larger SJU community. As an Adviser who is ultimately responsible for the success of the final product as well as the success of the students who work on the production of the yearbook, it is only an exception professional who could also be Assistant Director for Greek Life and Special Programs. I am most fortunate to work with Jacqui.
LinkedIn User
Jacqui bring a freshness and passion to her position as Adviser to the St. Joseph yearbook that is refreshing and inspiring. Her ability to deliver the needed resources to get our KCI program running for the University speaks volumes to the working relationships she has with her colleagues and the larger SJU community. As an Adviser who is ultimately responsible for the success of the final product as well as the success of the students who work on the production of the yearbook, it is only an exception professional who could also be Assistant Director for Greek Life and Special Programs. I am most fortunate to work with Jacqui.
LinkedIn User
Jacqui bring a freshness and passion to her position as Adviser to the St. Joseph yearbook that is refreshing and inspiring. Her ability to deliver the needed resources to get our KCI program running for the University speaks volumes to the working relationships she has with her colleagues and the larger SJU community. As an Adviser who is ultimately responsible for the success of the final product as well as the success of the students who work on the production of the yearbook, it is only an exception professional who could also be Assistant Director for Greek Life and Special Programs. I am most fortunate to work with Jacqui.
LinkedIn User
Jacqui bring a freshness and passion to her position as Adviser to the St. Joseph yearbook that is refreshing and inspiring. Her ability to deliver the needed resources to get our KCI program running for the University speaks volumes to the working relationships she has with her colleagues and the larger SJU community. As an Adviser who is ultimately responsible for the success of the final product as well as the success of the students who work on the production of the yearbook, it is only an exception professional who could also be Assistant Director for Greek Life and Special Programs. I am most fortunate to work with Jacqui.
Experience
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Thomas Edison State University
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United States
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Higher Education
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300 - 400 Employee
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Director of Help Desk and Testing Administration
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Oct 2022 - Present
• Manage and coordinate an office staff of 7 people, including monitoring phone and Helpdesk systems• Respond to student requests via phone and email related to testing issues and irregularities• Develop proposals for improving the online testing services of the college• Monitor and address problems with the Online Proctoring Service• Compile monthly office statistics to appreciate college personnel• Update office documents as need to reflect course changes and additions• Review incident reports with student exams and declare exams “Null and Void” as needed
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Associate Director
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May 2012 - Nov 2022
• Manage and coordinate an office staff of 9 people, including monitoring phone and Helpdesk systems• Respond to student requests via phone and email related to testing issues and irregularities• Develop proposals for improving the online testing services of the college• Monitor and address problems with the Online Proctoring Service• Compile monthly office statistics to appreciate college personnel• Update office documents as need to reflect course changes and additions• Review incident reports with student exams and declare exams “Null and Void” as needed
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Finance Coaching Team Leader
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Jun 2010 - Dec 2012
- Coordinated financial operations for 11 collegiate sorority chapters, including bill payment and funds collection
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Volunteer
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2009 - 2011
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Saint Joseph's University
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United States
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Higher Education
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700 & Above Employee
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Assistant Director
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Nov 2007 - May 2012
• Advise Interfraternity, Panhellenic, and Greek Councils with responsibility for 5 fraternities and 4 sororities • Advance the Up Til Dawn Program that raises $15,000 annual for St. Jude’s Research Hospital • Co-coordinate Senior Class Programming Committee • Supervise University Yearbook production to over 1000 students • Coordinate Family Day with several campus offices for over 200 families • Chair Professional Development Welcome Committee • Facilitate and plan multi-week Leadership Series • Advisory Council for Alcohol and Student Health Policy Subcommittee • Community Standards Advisor
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Demo Specialist
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May 2010 - Aug 2010
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Widener University
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United States
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Higher Education
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700 & Above Employee
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Assistant Director of Student Volunteer Services and Greek Life
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Aug 2006 - Oct 2007
• Oversaw Inter-fraternity and Panhellenic Councils with responsibility for 5 fraternities and 3 sororities • Counseled 3 multicultural Greek Organizations that are forming on campus • Advised campus Order of Omega Chapter • Planned monthly campus wide volunteer programs • Supervised Alternative Spring Break program with over 50 participants going to 5 locations • Advised Habitat for Humanity Campus Chapter • Co-coordinated Registration and Orientation Programs on campus for over 1000 students and families • Supervised Senior Class Commencement Committee • Advised University Literary Journal and Yearbook • Supervised for 15 member Student Staff
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Intern
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2005 - 2005
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Education
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2004 - 2006
University of South Carolina
Master of Education, Higher Education and Student Affairs -
2000 - 2004
Lynchburg College
Bachelor of Arts, International Relations
Community
