Programme Officer - Story Starters

• Jan 2018 - Present

Volunteer Co-ordinator

• Mar 2017 - Present

• Promoting and recruiting volunteers for a variety of volunteer roles, using a range of recruitment and publicity campaigns. • Participating in profile-raising community events to attract new volunteers and promote the work of the organisation. • Working with service area managers to identify appropriate volunteering opportunities and develop role outlines. • Maintenance of volunteer records ensuring information is kept up to date. • Creating a volunteer policy, and updating of volunteer handbook and volunteer forms. • Established strong links with a range of stakeholders to promote volunteering opportunities including local colleges/universities, jobcentres and volunteer centres. • Communicating with volunteers and service area managers on an ongoing basis and supporting the relationship between volunteers and colleagues. • Organised a volunteer Thank You party involving sourcing venue, entertainment, catering and volunteer gifts, and successfully approaching local organisations/businesses for donated prizes for raffle and activity stalls. • Contributing to management reports regarding volunteer activity and profiles.

Community Impact Account Manager

• Jul 2008 - Jan 2017

• Extensive experience of developing excellent relationships with a range of community organisations across Greater Manchester to help identify their needs and source suitable, quality assured volunteering opportunities for corporate employee volunteering teams to undertake.• Successfully co-ordinated and delivered large scale Action Days involving multiple corporate teams and organisations to help tackle key social issues. My organisational skills and ability to multi-task was demonstrated through undertaking a range of tasks including sourcing venues in-kind, promoting and signing up participating schools and companies and delivering Action Day events. In addition, I facilitated briefing workshops for employee volunteers to support them in delivering activities to pupils, developed a project plan and activity tracker, created briefing packs for key stakeholders and evaluated impact.• Provided excellent service and support to 28 team leaders from various companies on their employee volunteering activity for Business in the Community 2016 Give & Gain day. This involved sourcing community team challenge projects, promoting to companies on Eventbrite, organising team leader briefing and site visits, and promoting activity on social media.• Project Managed the ‘Right to Read programme’ for 100+ volunteers from 8 member companies. Involved sourcing schools, providing training for reading volunteers, countersigning DBS checks and co-ordinating logistics of reading programmes for companies. • Recruited and managed volunteers, putting together Induction and action plans for their volunteering role and having regular 1 to 1 meetings to ensure a successful volunteering experience.• Account managed member companies to enable them to gain maximum benefit from their employee volunteering activities. Secured key relationships and membership renewals by providing clear, regular updates to business contacts.• Provided monthly updates to ensure KPI targets were met

Employee Community Involvement Officer

• Jan 2004 - Jun 2008

• Facilitated briefing workshops on ‘How to organise team challenges’ for team leaders to provide key information to help them run a successful community team challenge. Provided support to team leaders including arranging site visits and providing on-going assistance with preparations.• Organised and facilitated Lunch and Learn presentations to employees demonstrating good presentation/communication skills to assist companies in implementing employee volunteering within its workplace and help maximise take up of activity.• Assisted in a Talent Week programme in Manchester and Warrington designed to raise aspirations in secondary school pupils. Demonstrated excellent project management and effective liaison with key stakeholders when briefing employee volunteers, sourcing schools and organising mentoring sessions for schools and mentors. The Manchester event culminated in a successful day-long event at Manchester Arndale Centre working with key strategic partners in putting together a range of activities for young people to participate in.• Maintained Key Performance Indicator document for all community impact programmes in the North West, liaised effectively with programme managers to collate data.• Completed a Business in the Community Awards reaccreditation application in 2005 for the Greater Manchester Cares programme which was successfully awarded.• Responsible for co-ordinating financial and monitoring output information for a successful ERDF funding audit and meeting with auditors to discuss funded project.

Project Administrator / Development Assistant

• May 1999 - Dec 2003

• Set up and maintained office systems to effectively record monitoring of outputs and financial expenditure for project's SRB, ERDF and Children’s Fund funding and completed quarterly claim forms. • Successfully co-ordinated the production of an education video funded by The Children’s Fund involving devising a script and the organisation of interviews and filming involving both local business and community contacts. • Provided strong administration support to an award winning business support group and to the Area Manager for Lancashire through assisting with co-ordination of employee volunteering programmes, arranging meetings and minute taking, typing correspondence, diary management, handling travel and accommodation bookings etc.• Regular liaison with community organisations to source employee volunteering opportunities and with senior contacts at businesses regarding their engagement in community initiatives.• Provided concise statistical information on project’s impact of activities for Head Office.• Set up and maintained office systems and ordering of stationary and brochures to ensure effective running of office.

Project Administrator

• May 1998 - May 1999

• Provided administration support for a team of eight colleagues including typing correspondence, reports and minutes to ensure smooth running of the office. • Reception duties including answering all telephone calls providing excellent customer service. • Maintained CAB database and CAB Information system. • Set up and maintained office administration systems to ensure easy access to data for staff. • Provided administration support for a team of eight colleagues including typing correspondence, reports and minutes to ensure smooth running of the office. • Reception duties including answering all telephone calls providing excellent customer service. • Maintained CAB database and CAB Information system. • Set up and maintained office administration systems to ensure easy access to data for staff.

Marketing Assistant

• Sep 1996 - Apr 1998

• Co-ordinating all promotional mail-shots and production of price-lists. • Database Management and maintaining Marketing budget. • Liaising with advertisers regarding printing of product advertisements and features. • Liaising with suppliers regarding printing of company literature and ordering of point-of-sale material. Distributing point-of-sale material to sales reps and customers. • Providing administration support to Sales and Marketing Director • Organising and managing the work carried out by temporary staff.