Canterbury Sales Manager

• Nov 2017 - Present

NZ's largest franchise for HRV I have successfully achieved the highest performing sales and service team for the 2016/2017 and now 2018 business periods Nationally across New Zealand. Year on year increasing average revenue by sales person and decreasing the headcount whilst sustaining growth.New product launches saw us move from 9th position to 2nd place nationally for air con solutions.

Sales Manager

• Jun 2016 - Nov 2017

Responsible for the acquisition and service sectors of HRV Canterbury, driving acquisition of new business coupled with revenue generation off products in existing customers homes.After successfully merging the Northern and Southern Franchise into NZ's largest franchise for HRV I have successfully achieved the highest performing sales and service team for the 2016/2017 business period Nationally across New Zealand.

Consumer & Business National Field Sales Manager

• 2014 - 2016

Responsible for managing the business and consumer field sales channels for Vodafone NZ internally and externally via the franchisee channel. Developing a business plan covering sales, revenue, and expense controls, meeting agreed targets, and promoting the organizations presence throughout the country. Designing and implementing the national Consumer field sales presence focused on Ultra-fast broadband markets nationally. Business channel expansion into the South Island increasing productivity per rep and a whole of business focus, transforming channel from fixed line centric sales to whole of business and complex products.Staff: 6 direct reports, 61 indirect, 10 franchisee repsAchievements• Established satellite teams in several regions operating under a model which increased productivity by 33%, lowered cost per sale, increasing market share in regional markets. • Achieved an uplift of 166% in Mobile sales coupled with a 30% lift in fixed sales per rep in the business channel• Pioneered, designed and orchestrated a field sales model tailored for the Vodafone franchisee channel, establishing a field sales market presence alongside the regional retail stores.

Consumer Sales Manager

• 2010 - 2014

Scope of Role: Responsible for managing teams of Inbound Telesales / Outbound up-sell, first bill and field sales in the South Island. Developing a business plan covering sales, revenue, and expense controls, meeting agreed targets, and promoting the organizations presence throughout the country. Monitoring the performance of the sales teams by establishing a system of reports and communications involving sales reports and cyclical sales meetings. Tasked to assist National Manager in implementing and reinforcing the Consumer culture within our group, promoting team cohesion and inter department synergy. Staff: 5 direct reports, 40 indirect Achievements• Co-designed and implemented the National training program across all consumer sales channels resulting in increase/maintaining close rates to an average of 75%• Successfully implemented a market share strategy - $75 campaign, delivering 200% of target, 28,000 new customers against estimated 14,000 in a 4 month campaign.• Launched the first unlimited mobile plans to New Zealand, achieved positive $5.36 revenue per customer on base plans. A world first for Vodafone Group, prior to this negative revenue was experienced globally.• Initiated the first full cross trained telesales team in TelstraClear possessing the ability to work across all areas inbound/outbound and up-sell for Wholesale and TelstraClear networks.• Appointed Acting National Manager in the absence of national manager• Successfully managed teams through 3 earthquakes, implementing business continuity plans ensuring acquisition continued and customers were supported.• Stars National Highest Achiever Award - 2010 Singapore/Thailand, 2011 Vietnam, & 2012 Tahiti • Performance appraised as Exceeds Expectations 2010 /2011 /2012

Consumer Sales Manager CHCh

• 2008 - 2010

Scope of Role: Managed the South Island - internal field sales, internal outbound telesales and the consumer outsourced channel. Responsible for – Sales, targets, revenue uplift, new opportunities and related recruitment.Provided on-going support with training/mentoring for managers on a national level facilitating their career and personal development. Directly wrote and implemented a new outbound telesales approach, increasing productivity and revenue gain within the internal and wholesale networks. Staff: 8 Direct Reports 30 indirect, South Island DealersAchievements • Increased outbound telesales sales productivity by 265% in first quarter with close rates moving from 40% to 70%, daily revenue from $31.80 to $250.87 annualized equated to a lift from $82 000 to $650 000• Initiated the South Island outsource channel delivering a regional presence • Stars National Highest Achiever Award - 2008 China, 2009 Queenstown• Performance appraised as Significantly Exceeds Expectations 2008 / 2009

Direct Sales Manager Consumer / SME & Sales Support

• 2004 - 2008

Scope of Role: Responsible for Christchurch Telstra Cable & Small Business sales teams across both internal and wholesale networks. Accountable for increasing yearly revenue, EBIT and customer numbers. Identifying, developing and implementing key strategies focused on operational business efficiencies. Implemented relevant marketing initiatives and product launches. Established a team of 6 sales support reps responsible for Telstra cable sale activation and keying accounts. Developed the Christchurch Small Business team to 4 reps, three face to face and one telesales rep tasked to sell into the $1000 and under market. Established a team of 4 consumer reps focusing on maximizing market penetration by targeting a niche market of non-serviceable addresses in Telstra cable foot print in Christchurch.Staff: 11 direct reports, 15 indirect Achievements: • Collaborated with networks / install partners to write and implement the first Multiple Dwelling process increasing the market opportunity available.• Established a wholesale sale team targeting non serviceable homes in CHCH Telstra cable area• Telstra cable growth representing 50% market penetration year end• Assisted in establishing dealership channel in South Island • Achieved 1st position in Consumer and S.M.E Sales teams nationally 2004/5/6• Stars National Highest Achiever Award - 2005 Australia, 2006 Fiji & executive trip• 2006 Fiji Executive STARS award – Recognized as one of the 4 highest sales achievers nationally across TelstraClear Ltd as a whole• Performance appraised as Exceeds Expectations 2005 / 2006

Team Leader - Consumer and SME

• 2003 - 2004

Team Leader– Direct Sales Consumer

• 2003 - 2003