Jacques LeCour
VP of Customer Success at Sign In Compliance (formerly ThreatSwitch)- Claim this Profile
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Bio
Courtney Auchter
I had the pleasure of working with Jacques at STEALTHbits. Jacques is team-oriented, hardworking, and possesses excellent leadership skills. When I was new to the STEALTHbits team, he not only provided me with resources but also spent time to help me learn the solution suite. I worked with Jacques while he was spearheading the Customer Success Program. His ability to connect with customers and understand their needs proved to be instrumental to not only ensure their success with the solutions but to find other areas where STEALTHbits could add value in the account. I recommend Jacques for any organization looking to significantly grow its footprint within the customer base and ensure a successful customer program.
Courtney Auchter
I had the pleasure of working with Jacques at STEALTHbits. Jacques is team-oriented, hardworking, and possesses excellent leadership skills. When I was new to the STEALTHbits team, he not only provided me with resources but also spent time to help me learn the solution suite. I worked with Jacques while he was spearheading the Customer Success Program. His ability to connect with customers and understand their needs proved to be instrumental to not only ensure their success with the solutions but to find other areas where STEALTHbits could add value in the account. I recommend Jacques for any organization looking to significantly grow its footprint within the customer base and ensure a successful customer program.
Courtney Auchter
I had the pleasure of working with Jacques at STEALTHbits. Jacques is team-oriented, hardworking, and possesses excellent leadership skills. When I was new to the STEALTHbits team, he not only provided me with resources but also spent time to help me learn the solution suite. I worked with Jacques while he was spearheading the Customer Success Program. His ability to connect with customers and understand their needs proved to be instrumental to not only ensure their success with the solutions but to find other areas where STEALTHbits could add value in the account. I recommend Jacques for any organization looking to significantly grow its footprint within the customer base and ensure a successful customer program.
Courtney Auchter
I had the pleasure of working with Jacques at STEALTHbits. Jacques is team-oriented, hardworking, and possesses excellent leadership skills. When I was new to the STEALTHbits team, he not only provided me with resources but also spent time to help me learn the solution suite. I worked with Jacques while he was spearheading the Customer Success Program. His ability to connect with customers and understand their needs proved to be instrumental to not only ensure their success with the solutions but to find other areas where STEALTHbits could add value in the account. I recommend Jacques for any organization looking to significantly grow its footprint within the customer base and ensure a successful customer program.
Experience
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Sign In Compliance (formerly ThreatSwitch)
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United States
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Security and Investigations
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1 - 100 Employee
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VP of Customer Success
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Feb 2023 - Present
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Head of Customer Success
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Oct 2021 - Mar 2023
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Venafi
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United States
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Computer and Network Security
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300 - 400 Employee
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Director of Customer Retention and Success
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Feb 2020 - Oct 2021
Work cross-functionally to drive customer success initiatives such as early customer risk indicators and implementing joint success plans with customers to ensure value realization. Role focuses on leading a team that will be: driving customer retention; assessing customer health; partnering with Sales, SA, PS, and CS to improve customer health and remove friction to maintain high renewal rates; optimizing the renewal process; improving renewal forecast accuracy and reporting; and engaging… Show more Work cross-functionally to drive customer success initiatives such as early customer risk indicators and implementing joint success plans with customers to ensure value realization. Role focuses on leading a team that will be: driving customer retention; assessing customer health; partnering with Sales, SA, PS, and CS to improve customer health and remove friction to maintain high renewal rates; optimizing the renewal process; improving renewal forecast accuracy and reporting; and engaging with Customers.
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Sr. Manager of Customer Success
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Mar 2018 - Feb 2020
About Venafi Venafi is the cybersecurity market leader in machine identity management, securing connections and communications between machines. Venafi protects machine identity types by orchestrating cryptographic keys and digital certificates for SSL/TLS, IoT, mobile and SSH in hybrid and multi-cloud environments. Venafi provides global visibility of machine identities and the risks associated with them for the extended enterprise —on premises, mobile, virtual, cloud and IoT — at machine… Show more About Venafi Venafi is the cybersecurity market leader in machine identity management, securing connections and communications between machines. Venafi protects machine identity types by orchestrating cryptographic keys and digital certificates for SSL/TLS, IoT, mobile and SSH in hybrid and multi-cloud environments. Venafi provides global visibility of machine identities and the risks associated with them for the extended enterprise —on premises, mobile, virtual, cloud and IoT — at machine speed and scale. Venafi puts this intelligence into action with automated remediation that reduces the security and availability risks connected with weak or compromised machine identities while safeguarding the flow of information to trusted machines and preventing communication with machines that are not trusted. With over 30 patents, and 100s of integration partners, Venafi delivers innovative solutions for the world's most demanding, security-conscious Global 5000 organizations, including the top five U.S. health insurers; the top five U.S. airlines; four of the top five U.S., U.K. and South African banks; and four of the top five U.S. retailers. For more information, visit http://venafi.com.
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Stealthbits now part of Netwrix
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United States
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Software Development
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1 - 100 Employee
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Director of Customer Success
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Sep 2013 - Feb 2018
Work directly with clients and management to enhance investments in STEALTHbits Solutions. Develop action plans, activities, and project road maps for success. Projects range depending on client need but most are centered around successful Data Governance projects and audit fulfillment.
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Sr Operations Manager
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Jan 2013 - Sep 2015
My responsibilities below: Manage and Resourcing of PreSales Engineering Group Manage Customer Success Program SalesForce Administration Documentation and Training of new Hires, Sales Process, and various sales functions Manage a variety of other business projects and functions as needed
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Sr. Account Executive
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Feb 2011 - Jan 2013
I manage accounts in the states of Georgia, South Carolina, and North Carolina.
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Allstate
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United States
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Insurance
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700 & Above Employee
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Sales Representative
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Apr 2010 - Feb 2011
I sold insurance I sold insurance
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Agricultural Educator
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Aug 2006 - Jun 2009
I taught varying subjects including, Agriscience, Turfgrass, Animal Science, Building Construction, and Golf Course Management. I taught varying subjects including, Agriscience, Turfgrass, Animal Science, Building Construction, and Golf Course Management.
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Education
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2004 - 2006
Clemson University
BS, Agricultural Education -
2002 - 2004
Abraham Baldwin Agricultural College
Science, Agricultural Education -
1999 - 2002
Fort Mill High School
High School Diploma, N/A
Community
